L3C Limited

L3C AIX (Unix) Cloud (IaaS)

Cloud service for IBM AIX and HPUX and Solaris Unix environments. Public clouds such as AWS do not support AIX and Unix but with L3C AIX cloud services you can gain the benefits of cloud for your AIX/Unix workloads and we will connect to your Public Cloud applications.

Features

  • Monitoring
  • Backup
  • Patching
  • Disaster Recovery
  • Reporting
  • Service Management
  • Optional System Administration
  • Optional DB Administration (Oracle, Progress etc)

Benefits

  • Overcome skills shortages
  • Lower Operational Costs
  • Move to more modern platform without Capex
  • Improve Service Levels
  • Have functioning DR
  • Improve data security

Pricing

£105 per instance per month

Service documents

G-Cloud 11

513121776122760

L3C Limited

Jerry Crossfield

02035420870

jerry@l3c.cloud

Service scope

Service scope
Service constraints This is not a co-location service
System requirements
  • L3C will provide AIX licences
  • Commvault is the backup SW used (provided by L3C)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority 1: 15 minutes
Priority 2: 60 minutes
Priority 3: 8 hours

These can be adjusted on request
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels L3C provide a 24x7 SLA for Production environments. Dev/Test environments are supported 0800-1700 including weekends.

Priority 1 response time is 15mins;
Priority 2 response time is 1 hour;
Priority 3 response time is 8 hours.

The Cloud service SLA is to exceed 99.5% availability
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide guidance and instruction via video calls and also a documented migration plan.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users have full access to their data so at end of contract they can download and then delete their data in the AIX Cloud. Alternatively we can return the data to the user via physical media and issue a certificate to confirm deletion in the cloud.
End-of-contract process At the end of the contract the user can copy their files and libraries and any data to physical media and request L3C to send to them (no charge).
They can also copy their files, libraries and data and download to their own systems and delete on the L3C Cloud environment.
If they want to migrate to another service provider or in house system this migration project is not included in the pricing but can be priced separately.

Using the service

Using the service
Web browser interface Yes
Using the web interface Using the OpenStack interface users can; launch an instance, boot from image or snapshot, connect to the instance using SSH, track usage of the instance, resize, pause or terminate the instance.
Web interface accessibility standard WCAG 2.1 A
Web interface accessibility testing We use OpenStack technology which has been extensively tested by the community
API Yes
What users can and can't do using the API We use OpenStack APIs. Based on currently available OpenStack APIs, users can launch instances, create images and assign metadata.
API automation tools OpenStack
API documentation Yes
API documentation formats HTML
Command line interface Yes
Command line interface compatibility Linux or Unix
Using the command line interface The command line gives access to the AIX environment for the client.

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources L3C typically operate dedicated environments for our clients. For shared environments we use the in built AIX LPAR technology with resources such as CPU, memory, storage, assigned to each LPAR to ensure separation.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Databases
  • Files
  • LPARs (VMs)
  • Operating System
  • Libraries
Backup controls L3C provide a standard backup schedule within the pricing model. A custom backup schedule can be agreed for an additional charge.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Our service is designed to achieve a minimum of 99.5% availability.
Approach to resilience This is available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels The user provides a list of authorised users to contact support / service desk and to receive service reports
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Transpacific Certifications Limited
ISO/IEC 27001 accreditation date 22/11/2018
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Our data centre provider Virtus is PCI compliant
PCI DSS accreditation date Provided by our data centre provider on request
What the PCI DSS doesn’t cover We do not currently accept credit card payments for our cloud transactions. Our clients have preferred to control user access and therefore we invoice based on usage of the service (see pricing model)
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes On a general basis the governance framework is based on:
• Understanding the criticality of information and information security to L3C and our clients
• Reviewing investment in information security in relation to our business strategy and risk profile
• At a Board level endorsing continued development and implementation of a comprehensive information security programme
• Regular reporting of the programme’s relevance and effectiveness:
Consequently, we:
• Define and review the policies and best practices
• Define a systematic approach to identify any risks
• Assign ownership and a Plan-Do-Check-Act model that analyses and assesses risk, identifies possible alternatives to mitigate and implement the solution

Information security is reviewed at Board level and considered a Board level responsibility.

L3C has a dedicated policy for risk assessment, which includes:
• Methodologies to calculate risk impact
• Plans for risk mitigation
• Risk treatment
L3C Information security team holds regular meetings to review security processes, risks, weaknesses and incidents. Items are raised at Board level as required.

Any actions are assigned owners and tracked to completion.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All the assets that make up the AIX Cloud service are described and their configuration status held in our CMDB. Any configuration change is subjected to change management and the CMDB is audited every 6 months for discrepancies. We cover the lifecycle of all our assets from onboarding to offboarding and recycling.
A Change Advisory Board (CAB) supervises changes which are categorised as standard or emergency. The change process includes; steps to implement the change including order and dependencies; responsibilities; timelines and escalation procedures. Standard changes are proven and low risk, emergency changes are implemented as soon asap.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach L3C utilises an annual penetration test performed by an external body CREST Approve body (BSI) and holds the Cyber Essentials certification. Additionally our Internal services are scanned and tested regularly for compliance with the security policies in the company to ensure we retain our ISO 27001:2013 certification.
Critical patches are deployed within 24 hours but our AIX cloud infrastructure runs on IBM Power servers which are amongst the most secure on the commercial market place. Therefore we receive our information about potential threats from vendors such as IBM, as well as Linux vendors such as RedHat.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We can provide our protective monitoring process on request to a potential user. If we find a compromise we implement our incident management procedure as described earlier. The response time will depend on the priority assigned to the incident and the associated change management procedure.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We have pre-defined processes for security events, hardware failures and problems reported by our clients. Users can report incidents using a Priority Classification (1,2 and 3) to our service desk and each is responded to within a strict SLA. Incidents can be reported electronically via a service desk tool or by phone (24x7). Incident reports are provided to the user on an agreed basis (the standard is monthly but the frequency can be tailored on request). Our proactive monitoring may also identify incidents and similarly we will assign a priority to them and address accordingly

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Other
Other virtualisation technology used As this is an AIX solution we use the IBM PowerVM technology for virtualisation. We typically build dedicated environments for our clients but shared environments utilise PowerVM. Where supported we can implement other virtualisation technologies on client request.
How shared infrastructure is kept separate We use the inherent LPAR and PowerVM technology of IBM AIX. Typically client production environments are on dedicated/private cloud environments. Dev/Test environments can be in shared environments and we use AIX LPARs and PowerVM to ensure separation.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres Our data centres follow the BREEAM standard and are BREEAM certified as VERY GOOD. They run off 100% renewable resources.

Pricing

Pricing
Price £105 per instance per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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