Hut Six

Information Security Awareness Training

Hut Six trains, tests and tracks your organisation's information security awareness through adaptive and customised e-learning campaigns. Protect your organisation from: phishing attacks, ransomware, social engineering and insider-threats.

Our curriculum offers up-to-date training based on your own security policies and real world case studies.

Features

  • Comprehensive course with refresher modules
  • Fully animated and voiced modules
  • Add custom questions to assess your workforce
  • Real-time reporting dashboards
  • Automated notifications and alerts
  • Single Sign On and Active Directory Integrations
  • Learning Management System, built in-house, designed for information security training
  • Mobile compatible
  • Subtitles, high contrast and screen reader compliant
  • Integrate into existing Learning Management Systems

Benefits

  • Create a secure culture within your organisation
  • Change user behaviour through increased information security awareness
  • Demonstrate understanding of security policies through custom questions
  • Meet compliance obligations such as ISO27001, Cyber Essentials, GDPR
  • Simplify the security audit process with easily readable training metrics
  • Measure the information security risk to your organisation
  • Target at-risk users with additional refresher modules
  • Customise the training with your branding
  • Regular and concise training maintains awareness in your organisation
  • Manage your awareness campaign in one dashboard

Pricing

£3.20 to £16 per licence per year

  • Free trial available

Service documents

G-Cloud 11

512804347652511

Hut Six

Simon Fraser

07960605233

sfraser@hutsix.io

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Hut Six shall use commercially reasonable endeavours to make the Services available 24 hours a day, 7 days a week, except for:
(a) planned maintenance carried out during the maintenance windows of 8:00 am to 10:00 am Saturdays, Sundays and Mondays UK time; and
(b) unscheduled maintenance performed outside Normal Business Hours, provided that the Supplier has used reasonable endeavours to give the Customer at least 3 Normal Business Hours' notice in advance.
System requirements
  • Any supported web browser
  • An internet connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 9 working hours (excluding weekends and bank holidays), where a working hour is between 9am-5pm, Monday-Friday.
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support No
Support levels Hut Six provides email support to all end users 9am-5pm Monday-Friday, excluding bank holidays.

Support is provided by our Product team or Software Engineers.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online tutorial upon first use of the platform to explain the functionality of the training to End Users and of the management dashboard to Authorised Users.
Service documentation No
End-of-contract data extraction An Electronic form of the database (.csv)
End-of-contract process (a) Hut Six may destroy or otherwise dispose of any of the Customer Data in its possession unless they receive, no later than ten days after the effective date of the termination of the contract, a written request for the delivery to the Customer of the then most recent back-up of the Customer Data. Hut Six shall use reasonable commercial endeavours to deliver the back-up to the Customer within 30 days of its receipt of such a written request, provided that the Customer has, at that time, paid all fees and charges outstanding at and resulting from termination (whether or not due at the date of termination). The Customer shall pay all reasonable expenses incurred by Hut Six in returning or disposing of Customer Data; and (b) any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination shall not be affected or prejudiced.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
API No
Customisation available Yes
Description of customisation Custom questions can be added to the training. Modify training to fit with security policy needs. Branding and colours can be modified.

Scaling

Scaling
Independence of resources The service is hosted in Amazon Web Services, which provides the ability for the system to dynamically scale with usage.

Analytics

Analytics
Service usage metrics Yes
Metrics types The Management dashboard creates a snapshot view of the security awareness across your organisation.

Monitor campaigns on key metrics including score and progress.

Metrics are tracked by configurable users groups. Typically by departments, teams and job roles.

Automated alerts reduce manager workload and bring your attention to problem areas in the organisation.

Identify topics that your users struggle with, such as spear phishing and social engineering, to focus your security efforts.

Track metrics in an existing Learning Management System through our xAPI integration.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users can export organisation metrics relating to the training from the platform in the form of a (.csv) database record file.

If a user wishes for all of their data to be exported as part of a GDPR subject access request, they must email Hut Six directly and will be supplied with a (.csv) database record file of all their data.
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • Active Directory Integration
  • Direct form data entry

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Hut Six shall use commercially reasonable endeavours to make the services available 24 hours a day, seven days a week, except for:
(a) planned maintenance carried out during the maintenance windows of 8:00am to 10:00am Saturdays, Sundays and Mondays UK time; and
(b) unscheduled maintenance performed outside Normal Business Hours, provided that Hut Six has used reasonable endeavours to give the Customer at least 3 Normal Business hours' notice in advance
Approach to resilience Available on request
Outage reporting E-mail alerts, general error page in case of scheduled downtime or unscheduled service outage.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels 1. Only Authorised users can access the management dashboard for access to end user analytics and metrics
2. Support channels are available for use by any end user should they require it.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards We are currently Cyber Essentials certified and are working toward an ISO 27001 Accreditation.

Our information security policy reflects the guidelines set out by ISO 27001
Information security policies and processes Hut Six's information security is managed by the CTO who reports to the Executive Team (our information security committee) on any and all security risk matters. The CTO is responsible for the instruction of all Hut Six employees in the policies and procedures of the company.

Security policies and objectives are established and made available to all employees.
Risk Assessments and controls are put in place to test these.
Security Assessments training is delivered to all employees.
Monitor and review our ISMS.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes to components in the service are processed through issue tracking software and before any changes are committed they are analysed for security flaws.
Builds are created by a continuous integration server, and each build is stored indefinitely.
In the event that a security flaw is introduced, the system can be rolled back to the previous version while a fix is developed.
Before any change is made to the production environment, they must be verified by the Technical Director for any potential security issues.
Vulnerability management type Supplier-defined controls
Vulnerability management approach The mitigation of the companies vulnerabilities are handled in-house by our development team.
Potential threats to our services are diagnosed, ranked on severity and prioritised accordingly.
We look to fix security bugs as soon as possible within a 24 hour window. Potential threats come to our attention through customer feedback and an open source vulnerability scanner.
Protective monitoring type Undisclosed
Protective monitoring approach Hut Six uses a protective monitoring system to track potential compromises. Incidents are responded to appropriately as quickly as possible within a 24 hour window.
Incident management type Undisclosed
Incident management approach Users report incidents to a dedicated email address. The support and development team handle these incidents on a case-by-case basis, prioritising the most severe cases.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3.20 to £16 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial We offer a free demo instance that supports up to 5 users. It includes limited access to the training materials.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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