Level 5

Cloud Software Design & Development Services

Our team of government digital experts specialise in user-centred, business-focused software design and development services. By working closely with you as an embedded part of your team, we will deliver a bespoke solution within agreed timeframes and with full transparency at every stage.


  • Agile project management
  • Full life cycle development
  • Support and Testing
  • Open Source
  • Security optimisation
  • 24/7 Support
  • Migration from existing legacy services
  • Hosting (if required)
  • Ongoing maintenance (if required)
  • Training for existing teams (if required)


  • Rapid development
  • Personal service
  • Project risk reduction
  • Integration with existent teams
  • Bespoke solutions based on individual business needs
  • Highly skilled engineers
  • Technical roadmap and planning with MVP in mind
  • Security Cleared team
  • Experienced team specialising on public sector projects
  • Complete transparency at every stage


£450 a person a day

  • Education pricing available

Service documents


G-Cloud 12

Service ID

5 1 1 5 0 8 7 8 2 9 2 9 7 2 7


Level 5 Gaurav Malhotra
Telephone: 0333 444 07 90
Email: gaurav@level5.co.uk


Planning service
How the planning service works
We work as an embedded part of your team in order to get an in-depth understanding of your user needs and effectively finalise the overall requirements. This involves defining goals, drawing up a technical roadmap, and producing a minimal viable product (MVP). Our proactive approach to planning ensures that development and support is in-line with business requirements throughout the entire process.

The end result of the planning session is the elimination of any risks to the business or the project.
Planning service works with specific services


Training service provided
How the training service works
We provide remote or on-site training for application end users.

Our transparent and collaborative approach allows us flexibility in terms of our training capabilities, which include brown-bag sessions, code reviews, pair-programming, workshops, team lunch-and-learn sessions and hack days.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
After analysing the user requirements, we provide a streamlined development service to set up your application.

Should we need to migrate a digital service, we will implement a bespoke ETL tool, compatible with your services, to transfer data and ensure the safe migration of your assets.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Our team use testing as part of our own ‘definition of done’ practices. When working within a client team, we encourage the use of automated and manual QA testing processes. During each development lifecycle (Beta, Alpha, Live) we can handle any penetration testing required to test the performance of the application. It’s this approach that has seen us pass GDS assessments.

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Security testing certifications
  • Cyber Scheme

Ongoing support

Ongoing support service
Types of service supported
Buyer hosting or software
How the support service works
We provide bespoke support packages to suit all budgets and every need.

Service scope

Service constraints
Services are subject to timing

User support

Email or online ticketing support
Email or online ticketing
Support response times
We offer customised solutions based on our clients’ SLA requirements. Our team has the ability to provide support response within 30 minutes as a part of our 24-hour support service.
User can manage status and priority of support tickets
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Support levels
Provided on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)


£450 a person a day
Discount for educational organisations

Service documents