Ashton Court Group Ltd

Dynamics 365 Application Design Services

Through the provision of this service Ashton Court will assist you to accurately and comprehensively capture your requirements and to define and document how they are to be applied to a Dynamics 365 environment. Typically this will be achieved through a programme of business analysis and facilitated design workshops.

Features

  • Determine whether Dynamics 365 fits your business needs
  • Assistance to design and implement cloud hosted CRM solution
  • Analysis, design, implementation of Dynamics 365 based business solutions
  • Specification and selection, documentation and project management
  • Integration of additional portal solutions features with Dynamics 365
  • Customisation of Dynamics 365
  • Development, deployment, operation and user training
  • Full lifecycle project engagement
  • Use of Dynamics Sure Step Methodology

Benefits

  • Speeds the requirements gathering process
  • Use in house resources effectively with minimal time/cost implications
  • Encourage consideration of current business processes and future needs
  • User team participation minimises later risks with user adoption
  • Facilitates and ensures a cost effective system design

Pricing

£425 to £1275 per person per day

  • Education pricing available

Service documents

G-Cloud 10

511351482651570

Ashton Court Group Ltd

Greg Wishart

+44 (0) 1604864781

info@ashtoncourt.com

Planning

Planning
Planning service Yes
How the planning service works We assist you and your business decision-makers to understand your current situation and costs; examine risks and compare Cloud solutions suitable for your organisational needs. We identify suitable software, platform, and what infrastructure services are required to take advantage of the Cloud; examine the systems integration requirements and identify an outline plan for a phased implementation. We evaluate and discuss the route map for later Cloud applications – such as intranets, collaboration, BI, etc.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Microsoft Office 365
  • Microsoft Dynamics 365
  • Microsoft Dynamics 365 Portal
  • Microsoft Azure

Training

Training
Training service provided Yes
How the training service works Successful initial training is a major part of user adoption we take lot of care to ensure we provide training is at a level that all users, technical and non-technical, are comfortable with. Our training is delivered by our professional staff, who are involved with our provision of cloud services to the customer from the start.

Training and skills transfer is achieved in a number of ways:
• Formal training course
• On-the-job training and mentoring
• Joint work package assignments
• Specific mentoring programmes for the key individuals
• Topical workshops to stimulate joint learning.

We consistently receive “Excellent” feedback on our training. During the initiation activities of a project we will prepare and agree a training plan, to ensure users are able comfortably and productively to work with all relevant solution components. The Training Plan identifies the objectives, vision, approach, and delivery mechanisms for the training over the course of the engagement.
Training is tied to specific services Yes
Services the training service works with
  • Microsoft Office 365
  • Microsoft Dynamics 365
  • Microsoft Dynamics 365 Portal

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We provide a consistent methodology, project management tools and advice, and field-tested best practices - all within user-friendly tools - that enable us to more efficiently deploy, migrate to, configure, and upgrade cloud services and solutions.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Microsoft Office 365
  • Microsoft Dynamics 365
  • Microsoft Dynamics 365 Portal
  • Microsoft Azure

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Quality Management is an important aspect of our approach to delivery. Quality involves conducting reviews of the project at the end of every phase to ensure that deliverables, milestones, and overall delivery are maintained and lessons learned are incorporated into the next phase.

Ashton Court has implemented and follows a quality management system that is externally accredited to meet the requirements of the ISO 9001:2008 Quality Management Standard.

We are committed to pursuing quality improvement within all aspects of our engagement with our customers. Our quality system covers the major activities of IT solutions development and adherence to good practice is mandatory. Our personnel are familiar with our approach to quality procedures.

We have differentiated ourselves in the market place by taking a holistic approach to service delivery, providing in addition to the technical solutions, consultative support for strategy development, programme management, training and adoption assistance and strong governance support for solution implementations.

This service is delivered by our a highly qualified and experienced multi-disciplinary team with expertise in CRM, communications, governance and risk management, security, strategy development, data analytics, and project management.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We have differentiated ourselves in the market place by taking a holistic approach to service delivery, providing in addition to the technical solutions, consultative support for strategy development, programme management, training and adoption assistance and strong governance support for solution implementations.

Our cloud software services support is delivered by our a highly qualified and experienced multi-disciplinary team with expertise in cloud services, such as Dynamics 365, Office 365 and Azure services, as well as communications, governance and risk management, security, strategy development, data analytics, and project management

Service scope

Service scope
Service constraints Our support services are provided remotely in the first instance but we also supply on-site support where the situation demands it.

In the event of any issues occurring with the services we offer a single point of contact for reporting, investigation and resolution. We take ownership for resolving the reported issues, even when third parties are responsible for delivering the services. Escalation procedures are in place and in a ‘server-down’ situation the support is provided on a 24-7 basis .

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Our standard level support hours are between 9am - 5:30pm Monday-Friday excluding bank holidays.

Questions are responded to within these times according to the severity of the issue:

Critical - response within 30 minutes, target resolution within 4 hours
Important - response within 60 minutes; target resolution within 1 working day.

Non-critical - response within 8 hours; target resolution within 1 week.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels We provide 3 service levels – Gold, Silver and Bronze.

Depending on the service, our customers can select from three levels of support - gold, silver, or bronze. Each class is differentiated by varying degrees of response times according to its own schedule:

• Gold 24 × 7
• Silver 8 ×7 (8 hours every day)
• Bronze 7.5 × 5 (7.5 hours Monday to Friday)

Costs are determined according to the service level and the complexity of the customer’s system to be supported, priced according to our SFIA rate card.

All our cloud support services include the services of a cloud support engineer and escalation to a cloud services technical specialist if required. All our support agreements include the services of a technical account manager.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £425 to £1275 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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