Service Transition Support
This service delivers robust transition planning and support of new, updated and retired services and suppliers. The service includes the provision and co-ordination of skilled resources with a common and proven transition framework to support and execute effective change whilst managing the risks of complex transition periods.
Features
- Expert Transition specialist resources
- Service Management and Cloud Specialists.
- ITIL qualified.
- Strong operational experience.
- Flexible, on demand service to meet capacity peaks.
- Standard transition process refined to your requirements.
- Support on and off-boarding of new providers.
- Help mature internal capabilities.
Benefits
- Reduces Transition risk.
- Flexible resourcing, enables peak workloads to be managed.
- Delivers operational excellence.
- Delivers financial, service, agility and customer satisfaction benefits.
- Provides coaching/training and knowledge transfer to permanent staff.
Pricing
£380 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
5 1 0 9 9 7 8 7 9 2 5 1 7 8 3
Contact
Mozaic-Services Limited
Aileen Coull
Telephone: +44 203 709 1625
Email: aileen.coull@mozaic.net
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
-
The Mozaic Service Transition Service is a fully operational Service Management capability to support and execute effective transition of services into Live Operation.
Using the Mozaic Process Framework and extensive supporting collateral we ensure service transitions are conducted and governed against agreed Acceptance Criteria and fully supported during the agreed warranty period.
Service scope
- Service constraints
- Our service does not have any constraints.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- N/A
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £380 a person a day
- Discount for educational organisations
- No