Mozaic-Services Limited

Service Transition Support

This service delivers robust transition planning and support of new, updated and retired services and suppliers. The service includes the provision and co-ordination of skilled resources with a common and proven transition framework to support and execute effective change whilst managing the risks of complex transition periods.

Features

  • Expert Transition specialist resources
  • Service Management and Cloud Specialists.
  • ITIL qualified.
  • Strong operational experience.
  • Flexible, on demand service to meet capacity peaks.
  • Standard transition process refined to your requirements.
  • Support on and off-boarding of new providers.
  • Help mature internal capabilities.

Benefits

  • Reduces Transition risk.
  • Flexible resourcing, enables peak workloads to be managed.
  • Delivers operational excellence.
  • Delivers financial, service, agility and customer satisfaction benefits.
  • Provides coaching/training and knowledge transfer to permanent staff.

Pricing

£380 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 1 0 9 9 7 8 7 9 2 5 1 7 8 3

Contact

Mozaic-Services Limited Aileen Coull
Telephone: +44 203 709 1625
Email: aileen.coull@mozaic.net

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
The Mozaic Service Transition Service is a fully operational Service Management capability to support and execute effective transition of services into Live Operation.

Using the Mozaic Process Framework and extensive supporting collateral we ensure service transitions are conducted and governed against agreed Acceptance Criteria and fully supported during the agreed warranty period.

Service scope

Service constraints
Our service does not have any constraints.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
N/A

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£380 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.