DrDoctor (ICNH Ltd)

DrDoctor Supporting Services

Services to assist the integration, deployment & commissioning, support, management and local customisation (excluding bespoke feature development) of DrDoctor products.

Technical: system integration, API support, HL7 interfaces, data security, graphical design & user interface tailoring.

Agile and Prince2 project management. Operational consultancy for NHS service delivery.

Features

  • Onboarding
  • API configuration
  • HL7 & SSIS interfaces
  • Prince2 & Agile project management
  • Training, success and (additional) support

Benefits

  • Fully managed service/turn-key solution
  • Agile (in the NHS)
  • Performance benchmarking

Pricing

£500 to £1500 per person per day

Service documents

G-Cloud 10

510252831672745

DrDoctor (ICNH Ltd)

Rinesh Amin

+44 8448 026 206

gcloud@drdoctor.co.uk

Planning

Planning
Planning service Yes
How the planning service works We follow an Agile (recommended) or Prince2 process to help NHS organisations adopt the DrDoctor Products
Planning service works with specific services Yes
Hosting or software services the planning service works with DrDoctor products only

Training

Training
Training service provided Yes
How the training service works Onsite or remote training for users of the DrDoctor Platform
Training is tied to specific services Yes
Services the training service works with DrDoctor products only

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works This service helps buyers setup any of the DrDoctor Products
Setup or migration service is for specific cloud services Yes
List of supported services DrDoctor Products only

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works DrDoctor products only (this is only for additional support not included within our SaaS products)

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times As per SLA for individual services
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing Web chat is embedded within the management platform which is reviewed with users of all types for accessibility continuously.
Support levels See SLA appendix in terms document

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Pricing

Pricing
Price £500 to £1500 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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