QSR International

NVivo Transcription

Transcribing audio files is time-consuming and overwhelming. NVivo Transcription is a simple, cost effective solution that uses powerful technology to provide automated transcription, verbatim. It’s quick, easy and precise.

Features

  • Unlimited Access
  • Simple Payment
  • Easy administration
  • Secure
  • Automated Transcription
  • Online editing
  • Easy playback and editing
  • Easy export
  • Integration with NVivo
  • 28 languages supported

Benefits

  • Powerful automated transcription
  • High accuracy levels
  • Edit and enrich transcriptions easily and intuitively
  • Import and export from NVivo and other tools
  • Supports research and analysis
  • Support across multiple languages
  • Save time to focus on core requirements
  • Data is secure and controllable
  • Multiple licensing models to suit all requirements

Pricing

£25.00 to £352.00 a unit an hour

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at s.taylor@qsrinternational.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 1 0 1 6 5 6 4 6 3 8 2 9 7 7

Contact

QSR International Simon Taylor
Telephone: 01925 358 101
Email: s.taylor@qsrinternational.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
NVivo QDA Software. Can be used as fully integrated element or can be used completely standalone
Cloud deployment model
Public cloud
Service constraints
No
System requirements
Active Internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support is provided primarily through email. Response is within 24 hours. We don't charge extra for support. Extensive FAQs and other web resources answer the vast majority of queries.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
NVivo Transcription is extremely simple and intuitive to use. Upload files, choose language, transcribe, edit and export. We do provide online training and extensive web resources as needed though as well.
Service documentation
No
End-of-contract data extraction
We understand how important it is for customers to remain in control of, and easily access, their data. Customers can delete data from our system anytime they choose. After deletion, backups are retained for a limited period, and are then permanently deleted in accordance with our backup retention policy (typically within 30 to 90 days).

Only the account owner will have access to the files uploaded and transcribed using NVivo Transcription. The audio uploaded is not accessed by a third party service provider or any QSR staff member for any purpose other than providing the transcription software or any support or assistance in connection therewith.

NVivo Transcription is HIPAA compliant.
End-of-contract process
Two pricing models exist:

Pay as you Go buying the hours you need as you need them. These credits expire after 90 days.

12 month contract: Transcribe as much as you want (within a Fair Usage Policy) for a fixed 12 month contract fee.

No additional fees apply unless you wish to increase the numbers of users.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile service is accessed via a browser in the same way as on desktop.
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
NVivo Transcription is hosted on Microsoft Azure and so has the full scalability capabilities of Azure at its disposal.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Transcript Files can be exported as .TXT or .DOCX. Alternatively they can be natively imported and exported from NVivo
Data export formats
Other
Other data export formats
  • .TXT
  • .DOCX
  • NVivo
Data import formats
Other
Other data import formats
  • MP3
  • M4A
  • WAV
  • AAC
  • AIFF
  • AMR
  • ASF
  • FLAC
  • AU
  • CAF, RA

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
SSL, TLS 1.2 and APIS encrypted at Rest
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
Please note our corporate network is not connected to our Cloud platform so this question may be redundant for our service

Availability and resilience

Guaranteed availability
Our service is hosted on Microsoft Azure servers offering 99.9% availability
Approach to resilience
Cloud platform is hosted in Azure PAAS services with Auto Scaling features enabled
Outage reporting
Both Inhouse Monitoring and Azure Alerts are configured

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
User is limited to access only their account and data
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Other
Description of management access authentication
Azure AD and 2 factor authentication

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Certification is held by Microsoft. Reference can be provided
ISO/IEC 27001 accreditation date
Certification is held by Microsoft. Reference can be provided
What the ISO/IEC 27001 doesn’t cover
Certification is held by Microsoft. Reference can be provided
ISO 28000:2007 certification
Yes
Who accredited the ISO 28000:2007
Certification is held by Microsoft. Reference can be provided
ISO 28000:2007 accreditation date
Certification is held by Microsoft - see above
What the ISO 28000:2007 doesn’t cover
Certification is held by Microsoft. Reference can be provided
CSA STAR certification
Yes
CSA STAR accreditation date
Certification is held by Microsoft. See previous
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
Certification is held by Microsoft. Reference can be provided
PCI certification
Yes
Who accredited the PCI DSS certification
Certification is held by Microsoft. Reference can be provided
PCI DSS accreditation date
Certification is held by Microsoft. See above
What the PCI DSS doesn’t cover
Certification is held by Microsoft. Reference can be provided
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
Cloud Platform is hosted in Azure PAAS services and Microsoft follows the recommended security policies compliant with all relevant Government standards

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All Code changes are peer reviewed, Unit , integration and code quality checks are performed before merging to master
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Sonarqube for Code quality Checks and Owasp dependency checks for Vulnerabilities are performed on every change

Every code change is monitored for vulnerabilities and are addressed immediately before merging
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Inhouse Monitoring tools to alert the teams on any issues by message and emails are combined with Microsoft's own Azure tools to maximise coverage
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Cloud platform is managed by Microsoft Azure but we still log the tickets in our internal tools for tracking purposes

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£25.00 to £352.00 a unit an hour
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A trial is available via our website allowing up to 15 minutes of Transcription to be tested for free
Link to free trial
https://eu-transcription.mynvivo.com/landing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at s.taylor@qsrinternational.com. Tell them what format you need. It will help if you say what assistive technology you use.