Ivent

Virtual Event & Webinar Platform

Ivent is a cloud platform for delivering virtual events, including webinars and hybrid events. The platform can facilitate all online event types and can be branded and tailored to customers' requirement. Ivent offers SaaS licences and provides training and support for its platform.

Features

  • Platform to deliver virtual & hybrid events, webinars and webcasts
  • Real time analytics across all activity for clients
  • 24/7 UK based support and event management
  • Full registration process and invitation system
  • Accessible and usable with desktop, laptop, tablet or mobile
  • On-demand webinars and video hosting
  • Brandable to individual client requirements
  • Facilitates live chat, audio chat and video chat
  • Full support for video in slides and all PowerPoint features
  • Leading cloud infrastructure supporting latest streaming protocols

Benefits

  • No requirement for software install, plugins or Adobe Flash
  • Free managed and monitored support service
  • UK based with UK and global clients
  • Ability to integrate with all major marketing systems and CMS's
  • Speakers can present with any browser and from any location
  • Speakers can access by phone, VOIP or webcam
  • View events from any connected device, anywhere in the world
  • Ability to brand event to customer requirements
  • Create, manage and distribute online content in a single platform
  • Advice on creating the most engaging virtual environments

Pricing

£450 to £19500 per licence per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

509826792419724

Ivent

Gavin Newman

0044 7837 427824

gavin@ivent-hq.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • Internet connection
  • Access to internet browsers (mobile, tablet & desktop compatible)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Acknowledgement - 10 mins (out of hours - 1 hour)
Resolution commencement - 15 mins (out of hours - 1 hour)
Resolution target - 1 hour (out of hours - 1 hour
Maximum resolution time - 4 hours for critical problems (Access to Services it not available or usability of application functionality is non-existent ) and 1 day for severe (Access to Services but with diminished Application Functionality) (out of hours 1 day)
Business Hours - Mon-Fri 0800 - 1800
Support coverage with monitored events - Mon-Fri 0900-2400
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing Working with abilitynet.org.uk to improve the compatibility and accessibility of our chat
Onsite support Yes, at extra cost
Support levels All clients are provided with an Account Manage for the set up period during on-boarding and for the duration of the licence. We provide email, telephone and chat support at no extra cost
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Ivent provide a full on-boarding service to help clients get set up and started. Each Client team is 'trained' by their Account Manager to allow for the configuration of their client admin portal. They will also provide practical and useful advice as well as support throughout the process. Ivent also provides support documentation, videos and webinars for all elements of the Platform and Event Delivery. These services are usually delivered remotely, via screen share, but onsite training is available at an additional cost.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction You can download all reports across your account and export as csv, xls, xlsx, txt formats via the client admin portal
End-of-contract process Before the end of the contract you will have the ability to remove all of your media and download all reporting data. Following the termination of the licence, your account will be de-activated and deleted with no data or media held by Ivent. Under the new GDPR legislation the ivent platform has been designed to manage the removal of all data subjects.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference
Accessibility standards WCAG 2.0 A
Accessibility testing Presently working with activetechnology.org.uk
API Yes
What users can and can't do using the API Integration with 3rd party CRM and Marketing Automation tools are available. No changes can be made using the APi as the APi is used to pass data and metrics however any special requests can be made and discussed with the development team
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Fully branded virtual environment and customised navigation - Registration page, virtual space design and emails can all be customised
Events built to your specifications - single events, multi-events, 365 digital hubs, live and on-demand solutions, polls, social media integration, video, audio and live webchat, document/link downloads etc
Reporting can be set up to display your key metrics in a dashboard while making the others available to download, export or view.
Platform available as self service so can be managed by user or use Ivent support to assist

Scaling

Scaling
Independence of resources We engineer our platform with an n-layer architecture with added load balancing across each section of the system. The platform is backed up with our CDN namely Amazon S3 and AWS Cloudfront. The ivent platfrom deploys AWS Elasticache to manage concurrent user efficiency in the delivery of content.

Analytics

Analytics
Service usage metrics Yes
Metrics types These include - all aspects of registration, visits, attended , not-attended users, email campaigns (sends, opens, bounces) , event booths (visitors, downloads, views, links out, chat transcript), Webinars (visitors, plays, views, attended, not-attended) , referrals, surveys , polls and virtual tour metrics
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach The service deploys SHA & AES 256 bit encryption. Passwords are hashed with bcrypt
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Download from the platform. This can be done by individual event/webinar or across all events/webinars.
Data export formats
  • CSV
  • Other
Other data export formats
  • Xls
  • Xlsx
  • Txt
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Ivent ltd will use commercially reasonable efforts to make its ‘services’ including the video streaming services available with a ‘Monthly Uptime Percentage’ of at least 99.0% during any complete monthly cycle in the licence period. In the event ivent ltd does not meet the Uptime Commitment, you (the client) should communicate the ‘error rate’ to virtual ivent. Scheduled downtime is excluded where the client is notified 5 days prior to the commencement of such Downtime. Scheduled downtime will never occur during or close to a monitored event timeframe.
Approach to resilience Ivent has no single point of total failure. Resilience and backups are built in to the cloud hosting provider's hardware and in the ivent software architecture. This is applied throughout the entire platform and within our cloud hosting partners. Further information is available on request.
Outage reporting Email alerts and APi

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Access to our platform is segregated at the account level for named users and ivent administrative staff. Passwords are encrypted within our database. Depending of the type of event attendees normally use First Name/Last Name & email address and a username and password is always required.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 EY certifypoint
ISO/IEC 27001 accreditation date 15/12/2017
What the ISO/IEC 27001 doesn’t cover The certificate is held by our cloud hosting provider Amazon Web Services
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We have a security governance committee run by our CTO and Operations Director. The committee meets monthly or when there are changes in legislation and is responsible for reviewing changes to ensure the policies are adapted to comply and meet industry best practice standards. .
Information security policies and processes The Information Security Committee is responsible for providing quarterly Information Security briefings for all staff. All employees are required to sign the 'Information Security Policy' document during on-boaridng with the company. A copy of the document is available on request. All employees are required to report any breach or potential breach whether this is internal/external/deliberate or accidental to their line manager who will then inform senior management.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We use an internal ticketing system (codebase) to track development work, incidents testing and client requests . Configuration and change management – There is a detailed change management process in place
Vulnerability management – Regular vulnerability testing and identification systems are in place
Protective monitoring – We deploy load balancing across our server deployment and AWS cloudtrail to log all activity on Api requests
Incident management – Deploying a mirrored database service that backs up in real time we can ensure the service is recovered securely and fully operational.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Information Security within AWS datacentre operates according to the requirements of the ISO27001 standard. An Incident and Major Incident Management process is put in place to deal with any event that might develop into an incident. All infrastructure and services that are within AWS (Amazon Web Services) are periodically assessed for vulnerabilities. Penetration testing exercises take place in all the necessary segments of infrastructure and applicable services annually. Physical security is in line with ISO27001.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Event Logs are scanned on a daily basis for any potential compromise in our platform security using Cloudtrail (AWS service) , our cloud hosting partner AWS (Amazon Web Services) have their own procedures for identifying any system that is compromised. If a potential compromise is detected it is investigated immediately but the operations & support staff. We respond to any incident as soon as it happens.
Incident management type Supplier-defined controls
Incident management approach We have a fully documented incident management process and SLA's. Our services can be managed at a moments notice upon receipt of an incident being reported allowing for immediate forced shut downs and restarts within minutes. Deploying a mirrored database service that backs up in real time we can ensure the service is recovered securely and fully operational.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £450 to £19500 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Webinar creation and delivery
Full functionality for event booths , network areas, auditorium and resource centres.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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