Wirefast Ltd

Wirefast Enterprise FAX

Wirefast provides a Cloud based, enterprise electronic messaging service utilising two-way SMS, Fax and outbound Text to Speech to global organisations across a varied and wide range of industry sectors. Being Cloud based, it is economical to implement and utilise, ensuring a rapid ROI. Contact: 020 7092 8400 or sales@wirefast.com

Features

  • Remote Access
  • Purchase order delivery from SAP, Siebel and other systems
  • e-Invoicing
  • Contracts
  • Broadcast and Delivery Notifications
  • Unified Comms
  • Plugin for Salesforce

Benefits

  • Secure
  • 24 x 7 Support
  • Global Reach
  • Personalised Messages
  • Bespoke Development

Pricing

£0.05 per unit

  • Free trial available

Service documents

G-Cloud 10

509699187228497

Wirefast Ltd

Angela Stanbrook

0207 092 8422

Angela.Stanbrook@wirefast.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Salesforce
Cloud deployment model Public cloud
Service constraints No
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 hr, Please contact Wirefast for support details 24 x 7 x 365
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Support is available 24 x 7 x 365
Technical account manager for each customer
Operational Support available
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Technical reference guides and User Guides are given to customers
Onsite training is avalible
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be extracted by Wirefast for the customer by request
End-of-contract process Contract termination/end all data can be extracted for the customer at no extra cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile and Desktop services are the same across all devices
Accessibility standards WCAG 2.0 AAA
Accessibility testing All portals have been tested by customers and other 3rd parties
API Yes
What users can and can't do using the API API's available to access the system :
SMTP
SMPP
SOAP
REST
API documentation Yes
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources System resources are flexible and run at a maximum of 50% capacity. Thresholds are set and addition resource can be added dynamically

Analytics

Analytics
Service usage metrics Yes
Metrics types Usage can be monitored by the customer via a Web portal
Metrics available (additional matrices can be provided on request)
Account usage
Individual usage
Number of messages
Messages per destination
Access to 7 years meta data
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Customer data can be exported by Wirefast
Data export formats
  • CSV
  • ODF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability System availability 99.999%

No outages in 9 years
Approach to resilience The system is based at 2 UK Data centers that are resiliently interconnected.
Both run in a live configuration and process data. In a DR situation all data is re routed and processed by one Data Center dynamically without any customer intervention.
Outage reporting Outages are reported to the main Customer contact via email or phone call.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Management interfaces are provided via HTTPS and secure password.
Each customer will have a dedicated internal administrator who will manage access for the company and allowing different right depending on the internal rolls.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 07/07/2015
What the ISO/IEC 27001 doesn’t cover All parts of the Company and Systems are covered by our ISO 27001:2013 certification
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All Policies and Procedures are based on the ISO 27001:2013 standard.

Information Security policies and procedures are managed by the Chief Technical Officer and the Information Security Manager

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All customer and system changes go through a strict change control process.
All system changes are accessed for risk/security and signed off by senor management.
Vulnerability management type Supplier-defined controls
Vulnerability management approach All major vulnerability sources monitored and the use of a 3rd party penetration company
All vulnerabilities are risk accessed and deployment depends on the risk level.
Major vulnerabilities are deployed after testing within 24hrs
Protective monitoring type Supplier-defined controls
Protective monitoring approach External boundaries in to the System are proactively monitored using standard tools with alerts/escalation process included.
All incidents are escalated automatically to senor managers and dealt with within 1 hr.
Incident management type Supplier-defined controls
Incident management approach A full incident management procedure is in-place for all incidents.
Customers can report any incidents to the 24 x 7 support team either by phone of email.
Associated account managers will contact the relevant customers directly and manage the communication with the customer and the support team.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.05 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial All system facilities are available for testing.
Test access if free with a limited amount of test messages on a per customer basis

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑