Gradian Systems Ltd

Symantec Email Threat Detection and Response (ETDR)

Email Threat Detection and Response is an add-on to Symantec™ Email Customers are protected from advanced malware and targeted attacks by leveraging the Global Intelligence Network, Heuristic technology, Attachment Sandboxing and protection against the weaponisation of URLs after delivery. ETDR delivers greater detail and context about the threats stopped.


  • Targeted Attack Identification
  • Sandboxing of unknown attachments for malware discovery
  • Advanced Reporting from 60+ data points
  • API for SIEM integration
  • Safe Delivery of URLs within Emails
  • URL Protection blocks malicious links by analyzing at click time


  • Detail into email threats stopped and attacks that were targeted
  • Stop advanced-malware that is designed to evade traditional detection methods
  • Providing more reporting audit points which to identify attack campaigns
  • Ingest into SIEM for correlation for identifying specific attacks
  • Continuous scanning of URLs initially determined as safe.
  • Includes phishing awareness training


£11.77 per user

  • Free trial available

Service documents


G-Cloud 11

Service ID

5 0 9 4 2 6 6 5 9 7 6 9 5 5 7


Gradian Systems Ltd

Neil Buckley

01276 534771

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Symantec Email Security Service.
Cloud deployment model Public cloud
Service constraints None.
System requirements Customer must have Symantec Email Security Service

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Please see Gradian's Support Guide attached.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Please see Gradian's Support Guide attached.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Gradian possess the skills and support to configure, deploy, support and run this service on your behalf. These services can be found under Gradian's Professional Service and Gradian's Managed Configuration Service. Alternatve support options can be found under Gradian's Technical Account Service Plan (T.A.S.P) and Gradian Support for Symantec Products.
Service documentation Yes
Documentation formats Other
Other documentation formats PowerPoint
End-of-contract data extraction There is no data to extract.
End-of-contract process If the contract is not renewed the services are switched off.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None.
Service interface No
What users can and can't do using the API The API is used to transfer log data from the system to a customers own system, typically into a SIEM solution. The API does not permit changes to be made to the Email Security.Cloud service.
API documentation Yes
API documentation formats Other
API sandbox or test environment No
Customisation available No


Independence of resources The ETDR service is hosted on the Symantec DC infrastructure. This is highly elastic and performance is governed by SLA.


Service usage metrics Yes
Metrics types Yes. TBA
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Symantec's

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach An API is provided to support data extract requirements. API calls can be scheduled as needed.
Data export formats CSV
Data import formats Other
Other data import formats No user data is uploaded to ETDR

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.999, assured by contractual commitment.
Approach to resilience Email Security Service is a globally hosted and load balanced solution, operating across three datacenter clusters in EMEA. The service operates at 40% load during normal operations, meaning an entire datacenter could be lost without affecting service.
Outage reporting The portal provides public updates and there are email and text alerts for any severe outages.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Management interfaces are governed by role based access control. Support access is via registered accounts at
Access restriction testing frequency Never
Management access authentication
  • Username or password
  • Other
Description of management access authentication Access management will be provided by the mail service. Administrator access requires authentication. The service provides a Role Based Access Control mechanism which can be used to restrict the capabilities of administrators and operators as required.

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyds Register
ISO/IEC 27001 accreditation date 23rd May 2016
What the ISO/IEC 27001 doesn’t cover TBA
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Details of information security policies are provided on request. Compliance with these policies is assured by independent testing.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All IT services are subject to a strict change control processes, and dual-control personnel controls restricting access to sensitive functions.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Symantec has a formal process for handling and managing vulnerabilities. For any externally reported issues, Symantec follows the process outlined in ISO 29147, Information technology — Security techniques — Vulnerability disclosure ([ISO/IEC 29147:2014(E)]). Symantec'c Software Security Group works with the impacted team(s) to: · Recreate the environment and issue within Symantec’s labs for an expedited resolution. · Facilitate a prompt and accurate response. · Avoid delays in new Symantec releases.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Undisclosed.
Incident management type Supplier-defined controls
Incident management approach Symantec’s internal Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £11.77 per user
Discount for educational organisations No
Free trial available Yes
Description of free trial 30 day free trial managed by our in house 'Proof of Concept' team.

Service documents

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