MyKnowledgeMap ePortfolio is a digital portfolio that supports lifelong learning enabling users to collect and present multiple sources of evidence to demonstrate capability and competence against frameworks, learning outcomes and standards. Support student driven learning with the assignment of tasks, encourage reflective practice with reflection forms, and easily communicate feedback.


  • Gather evidence of progress and achievement from multiple sources
  • Create and share frameworks, standards and learning outcomes with learners
  • Create, define and share tasks and assignments with learners
  • Easily build forms and share with tasks e.g. reflection forms
  • Track learning hours and other quantitative data
  • Share portfolios for feedback and communication between staff and learners
  • Create a customised and shareable view of portfolios with Showboards
  • Flexible grading support with rubrics and grading tools
  • Design, create and issue Open Badges within the platform
  • Integrate with learning and placement management systems


  • A learner-centred digital portfolio supporting lifelong learning
  • Learners can take their digital portfolio away for free
  • Provide high quality feedback on learner portfolios in real-time
  • Progress reporting facilitates intervention and improves learner support
  • Facilitate independent, reflective learning with forms
  • Learners can share their portfolio with employers and other stakeholders
  • Motivate by awarding digital badges for milestones and achievements
  • Save time with learning and placement management system integration


£1.55 to £25.00 per user per year

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

5 0 8 7 9 6 2 0 3 9 3 5 2 1 6



Rob Arntsen

01904 659465

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to provides a feature rich ePortfolio extension to Canvas and Blackboard.
Cloud deployment model
Public cloud
Service constraints
System requirements
Requires a web browser supporting HTML 5 functions

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond to support tickets within 8 hours Monday to Friday.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Base support is included within the standard pricing and includes 27/4 online logging and management of support requests.

Standard support hours are (9:00 – 5.00 Monday to Friday).

Premium and custom support packages are also available on request.
Support available to third parties

Onboarding and offboarding

Getting started
We provide a comprehensive range of implementation services that include on-site face-to-face training and workshops, as well as online and email consultancy during the implementation. The scale and scope of these services is tailored to meet your specific needs and requirements and we would work with your implementation team(s) and define the best approach and options for you.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
At the end of the contract users retrain their own FREE account and can access all their data.
End-of-contract process
At the end of the contract, access to system administration functions will be removed for users and we will schedule the deletion of all administration data. This will typical be within 3 months.
If a data extract of the system is required, then this can be a provided at an additional cost dependent on the format and level of data provided.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The mobile APP is used to uploading of files to the ePortfolio.
Service interface
What users can and can't do using the API
The services supports and several secure RESTful APIs
API documentation
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Customisation available
Description of customisation
The application support branding and terminology customisation.


Independence of resources
Our systems make use of a number of different approaches, including: resource usage monitoring and alerts, allowing us to quickly respond to performance issues, allocating additional resources as required; resource isolation, ensuring that for specific customers get dedicated resources; regional isolation, ensuring that for specific customers in each region get dedicated resources; and automatic scaling when requested, allowing the system to automatically allocate additional resources up to a specified limit at times of high load.


Service usage metrics
Metrics types
We provide quantitative, qualitative, engagement and progress metrics, in raw data and chart/graphic format, across many of the functional areas: Tasks, Standards, Open Badges, Assessments, User Management, Journals and Activities.
Reporting types
Regular reports


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach as been design as a life-long ePortfolio so users retain FREE access to their data.
Data export formats
Other data export formats
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Images (multiple formats)
  • Videos (multiple formats)
  • Documents (multiple formats)
  • Spreadsheets (multiple formats)
  • Cloud Services (Slideshare, Prezi, Evernote)
  • Social Media (Facebook, LinkedIn, Twitter)
  • Websites
  • Open Badges

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Standard availability is 99.9%.

Premium and custom support packages offer increased availability and can also include a refund provision.
Approach to resilience
Available on request
Outage reporting
Any system outages would be notified by email.

Identity and authentication

User authentication needed
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
User access is control by role level security and support functions are provided only to authorised users.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Cyber Essentials
Information security policies and processes
Adhere to the principles of Cyber Essentials and internally verified process and procedures.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are managed through our change control team who follow a process of assessment, test and validation prior to the implementation of any production changes. Application changes will follow our product quality assurance process. All changes are documented and audited.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our services are frequently scanned on a schedule using Azure Security Center, which provides detailed vulnerability and security information for all our cloud services. Recommendations raised from this, including system patches, are fixed on a timescale depending on the severity of the raised issue.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our systems audit all major events, including authentication failures and successes, configuration changes and item removal. These logs are monitored as part of Azure Active Directory Identity Protection, and alerts raised by this are reviewed weekly, with critical issues requiring resolution in 2 days.
Incident management type
Supplier-defined controls
Incident management approach
Reported incidents are assessed by our IT Services Manager and a course of action determined based on issue severity.  We use Microsoft Azure Security Center to record and manged the resolution of non-application incidents and our Help Desk to record and manage the resolution of any application incidents.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£1.55 to £25.00 per user per year
Discount for educational organisations
Free trial available
Description of free trial
The full service can be available for a limited time trial.

Service documents

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