3i Studio

Estate Suite Property and Facilities Management Software

3i Studio’s suite of Property Management and Facilities Software is probably the best value CAFM solution available. Use it to securely collect, manage and analyse your estates data. You can choose individual modules from; PPM, Helpdesk, Terrier, Asset Management, Risk Management, Environment or Energy Management, BIM or Capital Projects software.

Features

  • Complete asset and facilities management (CAFM) software solution
  • Track running costs in real time again budgeted expenditure
  • Fault reporting and PPM; easily manage from anywhere with Helpdesk
  • Hold stock condition appraisal alongside backlog and budget costs
  • Store detailed space utilisation and occupancy information
  • Report on your entire estate; single site or enterprise
  • Secure cloud hosting meeting the most demanding Government requirements
  • Data upload tools for your survey partners
  • Remote access for your engineers and contractors with live feedback
  • Centralise and manage core estates information easily and securely

Benefits

  • Compliant with HSG264 and HSG227
  • Easy to install and use; doesn't require IT expearience
  • Ongoing in-house development; ensuring up-to-date products and support
  • Instant access to your data with no tie in
  • Training the way you need it; single, group, online, manuals
  • Best value modular CAFM with low lifetime cost
  • Secure access however it suits you; computer, tablet, smartphone
  • Developed and supported by techie's who are also property experts
  • Automatic free upgrades to latest version for supported clients
  • Unlimited calls to our knowledgeable experts for supported clients

Pricing

£1500 per licence per year

  • Free trial available

Service documents

G-Cloud 10

508238040876968

3i Studio

Tim Andrew

0345 675 5051

sales@3istudio.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • Citrix Receiver installed
  • Access to our server ip address

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We respond within 2 hours Monday to Friday between 9.00 and 5.00. Our systems are not ‘mission critical’ so we do not normally offered weekend support. This has been arranged in the past but never used
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels We offer a single support level of software support to all hosted clients.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On-Site Training (end-user or train-the-trainer), On-line how-to videos
Service documentation Yes
Documentation formats Other
Other documentation formats
  • Excel
  • SQL Database
End-of-contract data extraction Users can run reports to export to Excel.
End-of-contract process We can provide a database backup containing all the data or, at extra cost provide specific outputs of required information

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Firefox
  • Chrome
  • Opera
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile service does not require any application install. Mobile service is available for some data collection services.
Accessibility standards None or don’t know
Description of accessibility N/a
Accessibility testing N/a
API No
Customisation available Yes
Description of customisation System customisation includes; customisation of fields (re-naming, making advisory / mandatory, truning off), customisation of pick-lists and lookup items, set up data views (Choose columns, set filters, groupings and sorting), set up custom packages of software componants)

Scaling

Scaling
Independence of resources We regularly review our server systems to make sure they are meeting the demands of the systems installed on them. We do extensive software testing including testing various import and export processes

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can run reports to export to Excel. We can provide sql database backup or extracts from specific data tables, we can provide a database backup containing all the data or, at extra cost provide specific outputs of required information
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • XLS
  • XLSX

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We respond within 2 hours Monday to Friday between 9.00 and 5.00. Our systems are not ‘mission critical’ so we do not normally offered weekend support. This has been arranged in the past but never used.
We have telephone support 24 hours, 7 days a week 9 to 5 (UK time), 7 days a week 9 to 5 (UK time), Monday to Friday
Approach to resilience We reguarly review our server systems to ensure they are suitably designed and configured to provide the system with optimum protection. As part of this process we will identify potential threats and weak points in the system
Outage reporting Dashboard or Email alert

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Server management interfaces are restricted to 3iStudio staff only. In-software management interfaces are restricted by only being accessible to users with advanced access rights (Super-User or Adninistrator), only users approved by the client's managment team are given advanced access.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LRQA
ISO/IEC 27001 accreditation date 23/02/2017
What the ISO/IEC 27001 doesn’t cover Our office IT systems (not applicable anyway as completely segregated, and not part of delivered service)
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We have our own
Information security policies and processes We have our own

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We reguarly review our server systems to ensure they are suitably designed and configured to provide the system with optimum protection. As part of this process we will identify potential threats and weak points in the system
Vulnerability management type Supplier-defined controls
Vulnerability management approach Users report incidents via web-form, email or telephone. Incident updates and outcomes are sent to the user via email.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Supplier-defined process
Incident management type Supplier-defined controls
Incident management approach Users report incidents via web-form, email or telephone. Incident updates and outcomes are sent to the user via email.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1500 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Access to a Demo system with sample data. Some basic

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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