Lightscope Spend Analytics
Lightscope is a spend analytics system that enables you to understand the key cost drivers through an easy to use visual interface. We focus on making our system powerful and pleasurable to use, so that you can understand what things need to change with your suppliers to reduce cost.
Features
- Procurement based view of spend instead of accountants view
- Easy to use
- Daily, weekly or monthly data load, what ever timeframe suits
- Spend categories developed to align with your business strategy
- Roadmap to develop your organisations procurement capability
- Analyse your supply chain to identify and mitigate risk
Benefits
- Effectively access and use spend data from your legacy systems
- Get the insight you need to support your work
- Manage internal stakeholders by creating a clear picture of spend
- Make decisions based on detailed spend insight
- Develop your pipeline of work based on complete oversight
- Gain executive buy-in through the use of dynamic visual analytics
Pricing
£9,000 an instance a year
- Education pricing available
- Free trial available
Service documents
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Framework
G-Cloud 11
Service ID
5 0 8 1 8 7 0 2 4 7 3 3 0 3 8
Contact
Oxford Informatics
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Telephone: <removed>
Email: <removed>@3cc5781e-72bc-4918-9c27-9968f3e17d3d.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- None
- System requirements
-
- All services are browser based
- Internet access
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- During core working hours, response times to logged calls is within 30 minutes
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Support service is provided by a dedicated support team, who are contactable by email or phone and is included as part of the Lightscope service. All support staff are thoroughly trained in the application and take
ownership of delivering the agreed support outcome - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Both onsite and online training is made available, with detailed user documentation supporting insight. The Lightscope system is designed for ease of use and rapid speed to competency, so you can derive value immediately. Short training videos are available through the platform and one on one support is provided by support screen sharing.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Data loaded into the Lightscope platform is extracted and returned to the user in the format originally submitted.
- End-of-contract process
- At contract end, data is removed from the lightscope platform, user accounts are disabled and after an agreed period, the client account and instance will be deleted. All contract closure services are free of any additional charge.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Mobile service is based on a responsive design with the user interface scaling to the appropriate screen size. All system functionality is available either via desktop or mobile.
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
-
There are a range of analytic modules in additional to the core application that extend the basic functionality e.g. travel spend analytics, duplicate invoice algorithms etc.
Spend categories are also customised for each implementation to ensure insight is specific for the organisation.
Scaling
- Independence of resources
- Speed of response is one of the key metrics we monitor to provide an exceptional user experience. The Lightscope servers are actively monitored using performance alerts to ensure service levels and CPU processing capacity is within a defined threshold. Our infrastructure can be scaled horizontally and vertically to ensure response time delivery.
Analytics
- Service usage metrics
- Yes
- Metrics types
- The Lightscope platform has a range of service metrics related to system use, user access and service level performance metrics
- Reporting types
-
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- The Lightscope platform enables users to easily export specific data as an Excel spreadsheet using a right mouse click function.
- Data export formats
- CSV
- Data import formats
-
- CSV
- Other
- Other data import formats
- Excel spreadsheet
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
A range of service level agreements are established to support the platform based on availability requirements and hours of operation.
The Lightscope platform has a 99.5% up time service level during core business hours. Down times are conducted, to facilitate system upgrades, outside of core business hours and are notified with agreed lead times. - Approach to resilience
-
Lightscope has multiple data centres for high resiliency. In case of failure,
automated processes move customer data traffic away from the affected area. Core applications are deployed in an N+1 configuration, so that in the event of a data centre failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites. - Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Users are configured to a minimum role based requirement. New users are configured with no access and need to be actively assigned a role by administrators to enable access.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- Cyber Essentials
- Information security policies and processes
- We follow the Cyber Essentials process and have an internal security policy based on the Cyber Essentials principles
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Oxford Informatics operates an agile development methodology with a 2 week sprint and a 6 week release cycle.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Infrastructure and security vulnerabilities are continually monitored through dedicated monitoring tools. Potential threats are monitored through infrastructure service providers.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Any attempt to attack Lightscope infrastructure is closely monitored with a series of system monitor alerts. Alerts are provided in real time when predefined thresholds have been exceeded. Responses to incidents are executed in line with our defined methodology.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- The Lightscope incident management process is based on a series of defined steps: identification, logging, classification, resolution, closure and review.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £9,000 an instance a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- The Proof of Concept is a fully functional implementation of Lightscope platform based on your data that includes category definition, data quality analysis/report, system configuration and data load. System is made available for an agreed period of time.
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at <removed>@3cc5781e-72bc-4918-9c27-9968f3e17d3d.com.
Tell them what format you need. It will help if you say what assistive technology you use.