Ironshare

Endpoint Security with Cisco AMP for Endpoints

Driven by Cloud-based intelligence and management, Cisco AMP for Endpoints delivers complete protection against advanced threats, for PC’s, Laptops, and mobile devices. AMP works to detect and prevent malware as it enters the network, even those that evade your first line of defences.

Features

  • Anti-Virus protection
  • Advanced Anti-Malware protection
  • Protects Windows PC’s, laptops, Apple, Windows, Linux, or Android
  • Continuous monitoring of files to capture those that turn bad
  • Backed by Cisco Talos threat intelligence
  • Enables Threat Hunting and Threat Response

Benefits

  • Fully managed cloud service, no training required
  • Incident response service if required
  • Free trials available

Pricing

£1.85 to £5.00 per device per month

Service documents

Framework

G-Cloud 11

Service ID

5 0 8 0 1 9 0 0 8 4 3 0 9 6 1

Contact

Ironshare

Stuart Hare

+441217690475

information@ironshare.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Cisco AMP for Networks, Cisco Umbrella, Cisco Email Security, IDS and IPS, Your existing Anti-Virus software
Cloud deployment model Public cloud
Service constraints None
System requirements
  • Works on Microsoft Windows 7 and above
  • Windows Server 2008 R2 and above
  • Red Hat Enterprise Linux or CentOS 6.x 7.x
  • Android 2.1 (Éclair) to 6.0 (Marshmallow)
  • Apple iOS 11 and above
  • Apple OSX 10.11
  • Apple MacOS 10.12, 10.13

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 24 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Basic package covers annual license subscription purchase with 24x7 email support. Installation, configuration and deployment of Cisco AMP for Endpoints can be provided at an additional cost. Advanced package includes additional services such as remote daily management and monitoring of logs, incident response and a detailed monthly report.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We do all of the necessary back-end configuration and then advise directly on how best to deploy Cisco AMP for Endpoints. This is achieved by direct consultation followed by a documented process. Our optional managed service means that we take the strain away from the customer, however if they have staff that would like to take on the day-to-day management then we can also provide online training and documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data is provided upon request once the contract has come to an end and will be deleted following sign-off from the customer.
End-of-contract process When the contract comes to an end all off - boarding tasks will be included in our standard service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No significant differences between mobile and desktop services, although the Cisco Security Connector is required for Apple iOS mobile devices.
Service interface No
API Yes
What users can and can't do using the API There are currently two versions of the AMP for Endpoints API - Version 0 and Version 1. The Version 1 has additional functionality versus Version 0. The documentation for Version 1 is available on the Cisco website. It allows you to pull data from an AMP for Endpoints deployment, and manipulate it, when necessary.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources AMP for Endpoints is hosted in AWS and while Cisco does not publish an SLA for the service, the AMP Cloud’s uptime for the past 3 years has been 99.95%. Cisco provides our customers at least 72 hours’ notice ahead of any maintenance that will degrade or possibly disrupt the service – which is very infrequent. When an incident does occur, Cisco TAC Escalations team monitors and reports on the resolution times

Analytics

Analytics
Service usage metrics Yes
Metrics types High-level monthly dashboard reports are provided as standard, with more detailed monthly reporting available upon request, at an extra cost.
Reporting types Regular reports

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Cisco

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported upon request.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability AMP for Endpoints is hosted in AWS and while Cisco does not publish an SLA for the service, the AMP Cloud’s uptime for the past 3 years has been 99.95%. Cisco provides our customers at least 72 hours’ notice ahead of any maintenance that will degrade or possibly disrupt the service – which is very infrequent. When an incident does occur, Cisco TAC Escalations team monitors and reports on the resolution times.
Approach to resilience Available on request.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Management interfaces only available via the management VLAN.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes Cyber Essentials as standard, as well as key processes and procedures from ISO 27001, NIST and NCSC standards.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes and configuration management processes are derived from ITIL V3 standards.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Monthly vulnerability scans and use of Cisco Umbrella to identify machines with unwanted outbound connections. Regular patching process in place.
AMP for Endpoints includes vulnerability management for common applications.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Daily checks of Cisco AMP for Endpoints with alerting via email and telephone for Managed Service customers.
Incident management type Supplier-defined controls
Incident management approach Incidents are documented and tracked through to resolution via our helpdesk service. Users can report incidents via email or telephone. Reports are provided in PDF dashboard format.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1.85 to £5.00 per device per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The free trial includes assistance with deployment to trial devices, support throughout the trial period, and a dashboard report at the end. Trials are 14 days as standard but can be extended to much longer durations if required.
Link to free trial https://www.ironshare.co.uk/services/cisco-amp-for-endpoints/cisco-amp-for-endpoints-free-trial

Service documents

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