Mds Technologies Ltd

Protective Monitoring as a Service

Using the Assuria Log Manager (ALM) application, we offer a forensically secure automated log collection and reporting service to help you meet your PSN, IG Toolkit, GPG13 and other similar log management requirements. ALM is a CESG Certified Claims Tested Mark (CCTM) accredited SIEM.

Features

  • Customer gets a view of activity across their entire estate
  • Fully managed solution from our 24/7 Service Desk
  • All logs are forensically collected and securely stored
  • Forensic log capture and secure storage
  • Baseline Service aligned with GPG13 Recording Profile A
  • Deter Service aligned with GPG13 Recording Profile B
  • Suitable for PSN, N3 and other security and compliance requirements
  • Uses the Assuria Log Management (ALM) product
  • Daily, weekly and monthly reporting available

Benefits

  • Enhanced Situational Awareness
  • CESG CCTM Accredited solution
  • Service delivered by UK company
  • Customisable to meet specific accreditor interpretations of GPG13
  • Massively scalable

Pricing

£15 per server per month

Service documents

G-Cloud 9

507193157675261

Mds Technologies Ltd

Adrian Plummer

01225 816280

sales@mds.gb.net

Service scope

Service scope
Service constraints Customers are responsible for providing a suitable Iaas Platform and the necessary licensing to support this service. If preferred MDS can provide this from UKCloud using our Cloud Hosting and Cloud Support services.
Customers must support the design phase of this service with a suitably knowledgeable and experienced security representative to ensure that the implementation is successful.
System requirements
  • IaaS to support the ALM Management server
  • SQL Server database for log collection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are based on the priority assigned to the incident:
P1 - 15 minute response, 4 working hour resolution (6 hours if logged outside of working hours)
P2 - 15 minute response, 6 working hour resolution
P3 - 30 minute response, 3 working day resolution
P4 - 60 minute response, 7 working day resolution
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels MDS Support is based on the priority assigned to the incident:
P1 - 15 minute response, 4 working hour resolution (6 hours if logged outside of working hours)
P2 - 15 minute response, 6 working hour resolution
P3 - 30 minute response, 3 working day resolution
P4 - 60 minute response, 7 working day resolution
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started As part of on-boarding we will:
• Implement the log collection software, and work with your organisation to set up and configure the service. This includes the installation of ALM software agents on devices within your IT infrastructure from which logs will have to be collected in order to meet the GPG13 recommendations;
• Work with your organisation to determine your specific logging and compliance requirements. If required, Assuria can be engaged to help define audit, configuration and logging requirements;
• Test the service to ensure log collection is correctly configured and that reports and alerts are working as expected.

We offer two methods of on-boarding, based on your needs:
• A standard, templated implementation, based on fixed application of GPG-13 monitoring, suitable for an existing, assured hosting platform (such as that provided by MDS)
• A bespoke implementation of GPG-13 monitoring, tailored to your specific risk profile
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • Video
  • Audio
  • Webinars/Webex
  • Presentations
End-of-contract data extraction At the end of the contract we will agree with each customer the most appropriate way of securely transferring their Protective Monitoring logs out of this service. This may be by transferring the logs to another server within the cloud hosted service for the customers to access. We can also extract the data to removable media and deliver to the customer using our SC cleared staff or a suitably security cleared courier.
End-of-contract process As part of off-boarding we will:
• Decommission the ALM software and recover any licensed software
• Provide you with access to the logs held within the service at the point of decommissioning, if required.

Delivery of customer data to the customer site by our staff or a courier will incur an additional charge.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources Protective Monitoring is typically required as a core element of a customer's secure hosting service. The security requirements mandated by accreditors and SIROs normally require a dedicated SIEM server to ensure that the log data is protected from any third party intervention. MDS normally configures this service using UKCloud's cloud infrastructure, however another IaaS service can be used if preferred. Service separation is therefore managed at the IaaS level.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.9%
Approach to resilience MDS typically uses UKCloud's IaaS to provide a resilient service up to 99.90%. Full details of the IaaS service are available in our dedicated service offering.

We can implement this service using other IaaS providers if required.
Outage reporting We will report outages by email to the named service contact, and through our end of month report.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels MDS can restrict access to the customer data in the following ways:
- Role based access control on the ALM server
- Network based firewall restrictions between servers
- Application restrictions
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LRQA
ISO/IEC 27001 accreditation date 09/12/2015
What the ISO/IEC 27001 doesn’t cover MDS' risk assessment process has highlighted that the following two areas of ISO27001 are out of scope:
14.1.3 Information Systems: Protecting Application Services Transactions
14.2.7 Information Systems: Outsourced Development
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • Cyber Essentials Plus
  • PSN Connection Certificate

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We follow the policies and procedures laid down in ISO 27001:2013 standard. In particular, our Information Security Management System contains all of the policies that support our security management approach. Our Information Security Policy provides the highest level policy statements which is supported by a comprehensive Acceptable Use Policy which all staff must sign before being granted any system/Network access. Additional policies cover key areas including Security Incident Management, Management Review, Document Control, Data Protection, Access Control, Business Continuity, Encryption, Patch Management and Auditing.

As part of our Service Implementation Process we carry out a pre-handover security audit to ensure that we have met the required MDS Security standards as well as any specific customer security requirements which have been agreed.

All of the above is supported by an extensive internal and external (UKAS accredited) Audit programme which ensures that we maintain the high level of security standards laid down in our processes.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Configuration and Change management processes are fully aligned to ITIL best practise and documented within our Information Security Management System.

New customer environments are deployed using our scripted deployment tools to ensure a consistent and reliable build. Configuration changes to these environments are closely managed throughout the project to ensure that configuration records are maintained.

All changes to customer environments require both MDS and customer approval. This ensures that customers are fully aware and agree to any work being implemented within their environment.

The MDS Change Advisory Board meets weekly although Emergency Changes can be processed at short notice.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Our vulnerability management processes are compliant with ISO27001:2013 and supported by a comprehensive Patch Management policy. We undergo regular vulnerability assessments and also continually monitor a number of recognised sources of new vulnerability and threat information as well as any known exploits for them.

Our Patch Management process includes the regular and timely application of patches to software whilst minimising the potential impact of problem updates through testing and evaluation.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach MDS can implement a GPG-13 compliant Protective Monitoring solution through our relationship with Assuria. The Assuria Log Manager (ALM) application is a CESG CCTM accredited Forensic SIEM/Log Management Solution. ALM is cloud ready, Scalable, Flexible and provides analysis and real time alerting as well as full compliance reporting.

The ALM architecture allows the collection and management of almost any format and supports a wide range of log standards. Although ALM can work agentless, the installation of an ALM Agent (available for a wide range of platforms) enhances the service with automated log collection, rotation, digital signing and forwarding.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach MDS’ Information Security Incident Management Policy fully complies with ISO27001:2013 and includes:
• Potential or actual breaches of confidentiality of a company or supported customer information asset, or potential or actual breaches of confidentiality of a supporting asset
• Potential or actual breaches of integrity of a company or supported customer information asset, or potential or actual breaches of integrity of a supporting asset
• Potential or actual interruptions to the availability of a company or supported customer information asset

The Policy applies to all employees, contractors and third party users of MDS information systems, and other related infrastructure.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate MDS uses UKCloud's IaaS, which is based on a VMware platform, to manage user separation

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £15 per server per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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