ITHealth Ltd

Sophos Central Email Advanced

Sophos email is cloud email security delivered simply through Sophos Central’s easy-to-use single management console. Protect sensitive information, and your people, from unwanted and malicious email threats today, and tomorrow, with the latest artificial intelligence

Features

  • Predictive email security able to block known and unknown threats
  • Stop ransomware, spam, and phishing attacks
  • Protect sensitive data with email encryption and data loss prevention
  • Supports O365 and all major platforms
  • Automatic Active Directory Synchronisation
  • Self-Service Portal with end user and admin controls

Benefits

  • Ease of use, always up to date, no hosting costs
  • Vendor supplied frontline support by phone and email as standard
  • Synchronised Security:better together protection over PCs,Mobiles and more

Pricing

£11.73 to £31.26 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.booth@ithealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 0 7 0 3 3 9 9 5 8 3 3 5 1 9

Contact

ITHealth Ltd Chris Booth
Telephone: 07720739146
Email: chris.booth@ithealth.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
1) Service is based in AWS
2) Service offers data stores in USA, Eire or Germany
3) Data store will never move geography (data sovereignty)
4) Service is sold through reseller channel with direct Sophos Sales
5) Service is sold through reseller channel with direct Sophos Support
System requirements
  • Console. Modern Web Browser (e.g. Chrome, IE11+, Edge, Safari etc.)
  • Endpoint. PC support Win7-Win10
  • Endpoint macOS 10.9+ CryptoGuard support in Early Access
  • No on-premise infrastructure required, optional update servers to optimise bandwidth
  • All Endpoints require Internet Connectivity to Sophos services

User support

Email or online ticketing support
Email or online ticketing
Support response times
Sophos has a dedicated Public Sector Account Management team who aim to respond to all queries within 24 hours. Sophos Enhanced Support (inclusive of the licence) has a targeted response time of 24 hours to all Support tickets raised.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Sophos Technical Support offers customers three distinct support options: Enhanced, Enhanced Plus and Technical Account Manager. Details of response times for each level are available in the Sophos Support Services Guide.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Sophos offers Professional Services, training courses, video tutorials and written / online manuals are available to assist users implement Sophos CEA
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Not relevant to Sophos Central as user data is not processed. Log data can be extracted from Sophos Central at any time using reports or SIEM event data. Sophos Central holds log data for 90 days before automatically expiring it so 90 days after contract expires, there's no more data.
End-of-contract process
1) Deliberate end of contract. Sophos Central Email Advanced is a subscription service which can only be legally used when in contract. If the customer no longer requires the use of Sophos Central Endpoint Protection then they must uninstall the software from all protected computers. At this point, no further protection is offered by Sophos, no new data will be entered into Sophos Central.
2) Accidental end of contract. In the event of a renewal being missed but the service still being desired, the customer should enter immediate discussion with Sophos Sales to discuss options around continued use of the service. Sophos will not immediately close the portal as this would prevent legitimate mistakes from being corrected. Protection will continue to run for a short grace period, again to enable accidental lapse in contract to be rectified.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Simply UI layout - the access to all features and functions is available in low resolution (Mobile) browsers as well as high resolution (Desktop) browsers.
Service interface
Yes
Description of service interface
Sophos Central Email Advanced is managed by a cloud hosted management console called Sophos Central.
Accessibility standards
None or don’t know
Description of accessibility
Sophos Central is accessed through a number of supported browsers over a secure HTTPS connection.
Accessibility testing
Undisclosed
API
Yes
What users can and can't do using the API
Sophos Central provides SIEM API capability to enable Event Reporting to be collected in a 3rd party SIEM solution / Security Dashboard
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Sophos Central is hosted within AWS and utilises Elastic Scaling features to automatically adjust capability as scope demands. This is all done transparently to the user so no customer process is required. Certain functions can also be cached locally by the customer to enhance local connectivity / performance (e.g. updating).

Analytics

Service usage metrics
Yes
Metrics types
The solution provides metrics on the following:
Summary of all emails scanned
Summary of inbound messages that were sandboxed
At risk users
Data loss prevention policy violations
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Sophos

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
User data is not held in Sophos Central. The only data retained is status (e.g. usernames from AD sync, machine names) and events (e.g. malware detected on PC at time). Report data can be exported in various formats on demand, SIEM event data can be exported on schedule.
Data export formats
  • CSV
  • Other
Other data export formats
  • Report data can be exported in CSV or PDF formats
  • SIEM log events exported using the API in'json,' 'cef'orSplunk formats
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Communication from the client to the Cloud is performed over HTTPS to secure the data and to enable the client to trust the server.
Data protection within supplier network
Other
Other protection within supplier network
All stored data is encrypted and all applications are secured and running on secured operating systems. The system is load balanced and has fail-over between 3 sites, each running 2 instances of the software, any one of which is able to provide full service.

Availability and resilience

Guaranteed availability
Sophos aims for 99.9% up time. As a company we do not commit to an Cloud Service SLA however both updating and live lookups are hosted independentantly as a failsafe and endpoint protection will continue to work. For more information around our current uptime please see centralstatus.sophos.com
Approach to resilience
Sophos aims for 99.9% up time. As a company we do not commit to an Cloud Service SLA however both updating and live lookups are hosted independentantly as a failsafe and endpoint protection will continue to work. For more information around our current uptime please see centralstatus.sophos.com
Outage reporting
Real time status information is available at centralstatus.sophos.com

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Access is restricted by Username, Password and 2FA/One time passcode. In addition it is possible to configure role-based administration to further restrict what management capabilities and Admin has.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Sophos is Cyber Essentials Addredited
Information security policies and processes
All of those outlined within Cyber Essentials

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Undisclosed
Vulnerability management type
Undisclosed
Vulnerability management approach
Operational Security Measures are confidential
Protective monitoring type
Undisclosed
Protective monitoring approach
Operational Security Measures are confidential
Incident management type
Undisclosed
Incident management approach
Operational Security Measures are confidential

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£11.73 to £31.26 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
There is no free version, just a time limited trial version which limits this product to 100 users for a 30 day period A trial can be accessed at central.sophos.com.
Link to free trial
https://secure2.sophos.com/en-us/products/sophos-central/free-trial.aspx

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.booth@ithealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.