In partnership with Zadara Storage Cloud, Agilisys offers an enterprise-class storage service with the same user experience of a physical array where users enjoy the flexible, rich feature-set of today’s storage system, on an agile, cost effective and elastic solution, based on a Zero Capex, “as-a-service” business model.
- Scalable, elastic, cost-effective, Enterprise Storage as-a-Service
- Deployed in your DC, on Public Cloud or Hybrid
- Zero CapEx, Pay-as-you-go pricing delivering Cloud Agility to all applications
- High performance platform with dedicated resources per application/tenant
- Multi-Tenant platform delivering a Single Tenant Experience and known QoS
- Secure platform with encryption in transit and rest (customer keys)
- Support for Block, File and Object data using any protocol
- Delivering seamless data mobility between local DC and Cloud
- Delivered with a 100% up-time service SLA
- Uses Zadara Storage Cloud
- No up-front purchases, pay for what you use
- No over-provisioning, eliminates the expense of unused storage assets
- No storage refresh cycles, refresh costs or capital asset amortisation
- No data migration costs, eliminating 3/5 year upgrade cycle
- Fully managed service, staff can focus on more valuable tasks
- Complete scalability - grow or shrink your usage, as-needed
- ‘Immortal’ Storage. Storage resources are always state-of-the-art
- Features & functionality of an enterprise array in the Cloud
- Cloud agility & scalability for On-Premises Data Management
£671.60 per instance
- Education pricing available
- Free trial available
|Service constraints||Minimum commitment for Hyperscale Cloud connected usage (AWS, Azure & GCP) is 1 x Engine and 2 x Drives. Minimum commitment for an "On-Premises" deployment is $4000 per month (Can be a mixture of Engines and drives) Must have internet connectivity for monitoring, management and billing.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Response times within service hours as per selected management service are:
P1 15 minutes, P2 30 minutes, P3 2 hours, P4 4 hours
Gold - 24x365 Service desk and P1 Incident resolution in addition to silver
Silver - 24x365 Service desk in addition to Bronze
Bronze - 08:00-18:00 M-F Excl Holidays for all calls
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Agilisys operates a Service Desk to provide a single contact point for all service related Incidents, Requests and Changes. Our service desk agents are available as detailed within the Management Service option selected.
Basic management is included within the cost of each infrastructure element and provides service desk, subscription support, billing and reporting. Each layer builds on the service provided by the layer below to provide service support options from basic incident management with working hours’ support, to proactive management with 24x7 support with for your service.
Gold - As Silver, including 24x7 incident management.
Silver - As Bronze, plus 24x7 Servicedesk.
Bronze - 0800:1800 Monday to Friday (excluding holidays) support and account management.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||We treat each customer use case as unique and offer our full support to help you understand how the Zadara Cloud can benefit your business. We provide a full On-boarding session for each new customer to help connect your compute and we offer a full demo of the GUI, including all Data Services, Raid Group, Pool and volume creation as part of the On-boarding process. Additional training can be offered at an agreed price.|
|End-of-contract data extraction||
The Customer should contact their Account Manager to cancel the service.
Zadara provides open systems standard interfaces such as iSCSi, NFS, CIFS, S3 and swift compatible Object interfaces. This allows any 3rd party tools used for data migration to interoperate with Zadara. In addition, Zadara provides a Backup to Object capability which can be used to redeploy a Block or NAS volume image onto a non Zadara platform.
The customer initiates the off-boarding process via a service request.
Once the data has been moved off of the platform the customer simply deletes their VPSA and can also use a DOD 3 pass shred for the drives consumed if this is required. Alternatively, if encryption is used, this is not required because the key was never provided to Zadara.
Using the service
|Web browser interface||Yes|
|Using the web interface||After a set up process, users will be able to self serve agains their array. Role-based access control enables different users to have different rights to manage each interface. (Virtual Private Storage array (VPSA), ecommerce and Cloud console interfaces). Users can also use our fully RestFul-API to manage the system.|
|Web interface accessibility standard||None or don’t know|
|How the web interface is accessible||N/A.|
|Web interface accessibility testing||N/A.|
|What users can and can't do using the API||The Zadara VPSA is addressable via a RESTful API. Please refer to guides.zadarastorage.com for details.|
|API automation tools||Other|
|Other API automation tools||RESTful API|
|API documentation formats||HTML|
|Command line interface||No|
|Independence of resources||The Zadara VPSA's multi-tenant architecture actually allocates dedicated resources (drives, CPU, networking) to each user, even in public cloud environments. That means customers enjoy robust, enterprise storage powered by private, dedicated resources, yet these resources are elastic. They can grow, shrink and change on the fly. Users can create as many VPSAs as needed (e.g. different VPSAs for different areas or departments within a company). With billing and chargeback built in, companies and/or service providers can easily monitor usage by each tenant/user.|
|Infrastructure or application metrics||Yes|
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||Zadara Storage|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Other data at rest protection approach||Encryption (AES256) uses keys owned and managed by the customer.|
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Backup and recovery
|Backup and recovery||No|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
|Other protection within supplier network||Each customer within the Zadara Cloud is segregated from each other from a network controller and disk perspective. This is separate and segregated from the out of band Zadara management interfaces and networks. Access to the management networks is controlled and restricted to know operatives from known locations using secure, encrypted tunnels and multi-factor authentication. Each customer can further encrypt their data in-flight and at rest.|
Availability and resilience
Due to the rapidly evolving nature of cloud product offerings, SLAs are best reviewed directly on our website via the links below:
|Approach to resilience||
In addition to a robust, resilient platform that designs out single points of failure in the hardware, Zadara supports multiple on-premises installations or multiple regions for customers running multiple data centres.
All Block and NAS volumes can be replicated to another Zadara instance. Additionally, Zadara supports Backup to S3, Swift compatible and Zadara's own object storage platforms. We also have a VSS hardware provider to support application consistent snapshots of Microsoft VSS aware applications. In addition, a RESTful API to enable pre and post script integration.
|Outage reporting||Alerts are generated by our monitoring platform that are received by our 24x7 Operations Centre. SMS text alerts and email notifications are generated and dispatched to user stakeholders for affected services.|
Identity and authentication
|Other user authentication||API access token over TLS|
|Access restrictions in management interfaces and support channels||
If deployed within Agilisys. Access to the management LAN is via a physically separate dedicated firewall with different contexts deployed to secure and separate the traffic. Management access is granted only to UK based engineers that hold current Security Check (SC) Clearances. Two factor authentication, and strict segregation of administrative privileges is used to further control access.
Management traffic is segregated using physically separate firewalls, physical switches and separate partitions within the secure switches.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
|Devices users manage the service through||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||SII (Standards Institution of Israel)|
|ISO/IEC 27001 accreditation date||29/04/2018|
|What the ISO/IEC 27001 doesn’t cover||N/A|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Other security governance standards||SOC2|
|Information security policies and processes||https://www.zadarastorage.com/compliance/|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Our CMDB contains details of all the IT services delivered to our customers, together with relationships to the supporting services, shared services, components and Configuration Items (CIs) necessary to support the provision of the service.
Agilisys ensures the smooth running of operations using well-defined change management processes. Our Change Advisory Board (CAB) is managed to ITIL standards (assessed within the scope of ISO27001), with 98.5% of changes completing successfully.
Many of our processes are documented as standard changes, however service impacting or non-standard changes require a full change submission that may require communication with end customers via our Service Desk.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||We use multiple publications and independent agencies, along with our own customers to advise on new threats. Once a new threat is identified our security and engineering teams’ asses the risk and relevancy to our systems and deploy new patches based on the threat severity.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
Agilisys has comprehensive incident Management Processes and Security Operating Procedures in place.
A GPG 13 compliant Security Information and Event Management (SIEM) service has been deployed in addition to log capture on the IaaS Platform which monitors up to, but not within, tenant environments with logs filtered and supplied to our operations centre. The SIEM is configured in accordance with the our SIEM & GPG13 Protective Monitoring Audit Policy.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
Our Incident Management process is aligned to the ITIL Standard and has been audited and approved by external auditors as part of our ISO27001 certification.
Agilisys’ Service desk function provides the single contact point for all Incidents, Requests and Changes. Operating 24x7 the service desk agents provide core services, including help and advice, and Major Incident Management. Accessible by telephone and email, once an incident call ticket has been raised, the desk retains control of the call. Escalations and communications including updates are accessible via the Service desk.
Major Incident reports are provided for all P1 incidents within 5-working days.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||Yes|
|Who implements virtualisation||Supplier|
|Virtualisation technologies used||Other|
|Other virtualisation technology used||Modified KVM Hypervisor|
|How shared infrastructure is kept separate||Zadara's patented architecture combines a modified KVM Hypervisor technology with SRIOV, iSER and paravirtualization to provide separation between tenants and VPSA’s where CPU and RAM resources are pinned and separated rather than using standard virtualisation resource scheduling.|
|Price||£671.60 per instance|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Trial options are available, please contact us to discuss your requirements.|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|