PCS BUSINESS SYSTEMS

PCS Managed AntiVirus / AntiMalware

This fully managed antivirus solution maximises protection against hard to detect threats and both known & potential viruses.

Features

  • Managed Antivirus Service including Automatic Updates
  • Virus scanning, malware detection & cyber security.
  • Award winning scanning engine
  • Behavioural scanning
  • Access to online portal
  • Customisable policies
  • Remote Management
  • Scheduled Scanning
  • Can help with meeting the requirements of Cyber Essentials Certification

Benefits

  • Reduces the risk of information & data leaks
  • Reduce downtime due to virus fixing
  • Proactive technical support
  • Support, deployment & monitoring
  • Protection against new & emerging viruses

Pricing

£2 per device per month

  • Free trial available

Service documents

G-Cloud 10

506222554861302

PCS BUSINESS SYSTEMS

Reuben Leach

0845 373 5006

reuben.leach@pcs-systems.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to PCS Mail Control
PCS Patch Management
PCS Web Filtering
Cloud deployment model Private cloud
Service constraints None
System requirements No known limitations

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard hours are 08.00 to 18.00 Monday to Friday excluding Public and Bank Holidays in England and Wales.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels In the first instance any requirement for support would be logged through our servicedesk for remote advice and assistance.

If the issue cannot be fixed quickly (our average call closure time is 45 minutes) the issue would be escalated and where necessary on site support would be given.

We provide technical account managers who can assist with queries.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We roll out the service silently.

There is no training required.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We can send/provide users with any data that may be required.
End-of-contract process We offboard the service silently. This is included in the cost of the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
API No
Customisation available Yes
Description of customisation Policies can be amended to suit specific customers.

Scaling

Scaling
Independence of resources The service does not require any significant resource to run.

Analytics

Analytics
Service usage metrics Yes
Metrics types We can provide details as to how the service is performing.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach There is no data to export.
Data export formats Other
Other data export formats No data to export.
Data import formats Other
Other data import formats No data to export.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.99% uptime.
Approach to resilience It's cloud based. The service gives anti virus protection. Latest definitions are automatically downloaded to allow for maximum protection.
Outage reporting Public Dashboard.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels We lock down areas of our network so information is only available on a "need to know" basis.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus ISOQAR - Certificate number 13441
ISO/IEC 27001 accreditation date December 2015 - Last audited December 2018
What the ISO/IEC 27001 doesn’t cover Our ISO27001:2013 certification is granted to us inline with that of our Statement of Applicability - which is available upon request.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Sysnet Global Solutions
PCI DSS accreditation date 31st January 2018
What the PCI DSS doesn’t cover Certification is inline with SAS70
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001:2013
Cyber Essentials

Reporting is to a member of board level senior management.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Services are reviewed regularly.
Change management is controlled and documented to allow for good business continuity.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Patching is carried out at least weekly to ensure critical and important updates are installed on our systems. We comply with the requirements set out by ISO27001 and Cyber Essentials We have systems/services which alert us to various vulnerabilities. Such as Cyber Threats/Patches/Software updates.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Internally we monitor our system using an automated server monitoring solution which we can also roll out to customers where necessary.

We respond to incidents immediately
Incident management type Supplier-defined controls
Incident management approach Common IT events would be picked up by our Technical Services Team
Users can report incidents to members of the senior leadership team where necessary.
We document all incidents and discuss at management review.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2 per device per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Trial/Demo for one device to show how the service works.
Trial limited to one month.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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