risual Ltd

Password Security Audit

This service forms part of risual’s Optimise and Support portfolio. It helps protect organisations from identity threats by performing a complete, non-intrusive review of Active Directory passwords, looking for common errors that attackers are likely to target. The service is delivered by Microsoft certified, Security Cleared support advisors.

Features

  • Performs a security audit against all domains in the organisation.
  • Generates reports to highlight key security risks and vulnerabilities.
  • Identifies weak and/or duplicate passwords across Active Directory.
  • Provides support for both user and administratove accounts.

Benefits

  • Provides insight into how secure passwords are across the organisation.
  • Enables peace of mind to know that users are secured.
  • Explore more than just the weakness of passwords.
  • Provides capabilities to audit highty complex passwords.
  • Delivered within three days of the audit run.
  • Includes recommendations to educate users on password security.

Pricing

£500 to £1,200 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@risual.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 0 6 0 5 9 4 7 5 0 9 4 8 3 3

Contact

risual Ltd Bid Management
Telephone: 0300 303 2044
Email: bidmanagement@risual.com

Planning

Planning service
Yes
How the planning service works
When delivering services to clients, risual takes a collaborative and structured approach to fully understand the current and future needs of the buyer. This approach allows both risual and the buyer to develop a strong understanding of the benefits, risks and constraints when considering the implementation of cloud hosting or software services.

Our framework for delivery follows mature and robust processes, built on a combination of Prince 2, Agile and ITIL. This is a repeatable approach to implementing new technology solutions, creating continual business value for buyers. Throughout our planning engagements, risual places the needs of our customers first and with our core principles of co-design, co-development and co-delivery, ensures that we work in partnership with you throughout.

risual's proven approach and methodology drives positive and sustainable transformational change, allowing buyers to realise their business outcomes and objectives throughout the initial planning phase and beyond into BAU.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Active Directory (AD)
  • Microsoft Azure Active Directory (AAD)

Training

Training service provided
Yes
How the training service works
Risual provide comprehensive training services across all Microsoft cloud technology through a combination of knowledge transfer and learning and development courses.

Knowledge transfer is performed by embedded risual consultants and support advisors throughout all phases of project and service delivery. This knowledge transfer is aimed at technical support engineers and helps them to understand the reasoning behind design decisions and how they are implemented and managed.

risual has a Learning-as-a-Service platform that caters for both end-user training and technical learning and development. End user training covers all core Modern Workplace technologies and is offered on an annual subscription basis. Technical learning and development is free of charge, accessible through a personal email address and covers all services delivered through the Microsoft Cloud.

Formal certification training is provided through risual's Microsoft Official Course - On Demand (MOC-OD) and is available for all formal Microsoft certification courses. Buyers can use their Software Assurance-Training (SAT-V) licensing to access these courses, with exams, invigilated by risual's Microsoft Certified Trainers charged as an additional extra.

Additional training channels, such as classroom-based training, short 5 minute ""how to"" videos, digital and technical skills assessments and bespoke training courses can all be provided if required.
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft Office 365
  • Microsoft Azure
  • Microsoft Dynamics 365
  • Microsoft Windows 10
  • Microsoft Windows Server
  • Microsoft Data Platform
  • Microsoft Exchange
  • Microsoft SharePoint
  • Microsoft Teams
  • Microsoft Security products and services

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Risual deliver robust quality assurance across three primary areas; Documentation, Technical and Project Management. In all aspects of project delivery, risual conforms to the Government Service Manual & NCSC security guidelines, ensuring we remain aligned to international standards and vendor best practice.
Documentation: All customer document deliverables are peer reviewed within risual to ensure conformance to the subject matter for accuracy and completeness prior to releasing to the customer. This relates to all strategy, design, planning, project and support documents issued by risual as part of any engagement.
Technical: Ensures solutions delivered meet security compliance for public sector services and that solutions are implemented in a safe, low risk manner through continuous testing and robust quality control procedures. Performance testing is conducted in partnership with our customers, to ensure baseline key performance metrics are met at the point of delivery and accepted by the customer.
Project Management: Undertaken across all risual projects, including internal governance boards, project reporting and change & stage gate control processes. Internal audits are conducted across the project portfolio to ensure the high standards risual employ are continually met.
risual Managed Services provide daily and monthly update reports, ensuring compliance with SLAs and KPIs.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
Risual Managed Services (rMS) provide a range of cloud support options, providing 24x7x365 support through a team of certified experts, with full support services, including security management for Microsoft Azure, Office 365, Dynamics 365 and AWS. rMS support ensures service disruption is kept to a minimum through comprehensive incident, problem and change management processes, in addition to being flexible to the needs of clients.

risual deliver a comprehensive support model which is highly flexible and delivered in line with UK Government and ISO/IEC 20000 standards with regards maintenance of services through technology refresh cycles with enhanced levels of data and cyber-security management and controls, ensuring a fully compliant managed service.

A Service Design is developed in partnership with the client at the commencement of any support engagement, which details the scope of the service and how risual will work in partnership with the client to deliver the service. This will include agreement of service level agreements (SLAs) and key performance indicators (KPIs).

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response times for call tickets are agreed with clients in advance. Our services are flexible to the business needs of the customer, with response times varying from 15 seconds through to 4 hours, dependant on incident severity. We take pride in our customer satisfaction metrics (typically over 98% every month) and as such, are happy to tailor a service bespoke to individual customer requirements and which can be adapted in times of increased business and/or service activity.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Risual Managed Service (rMS), based wholly in the UK, provides clients with a comprehensive range of IT support services. Built on ITIL V3 and ISO/IEC 20000 IT Service Management standards, all staff are Security Cleared (SC) and trained to a minimum of Microsoft Certified Administrator (MCSA).

rMS provide standard, premium and managed services. Service levels and response times are agreed through consultation, ensuring we meet requirements and deliver services that offer value and excellent experience.

Standard Support: Focused on returning existing IT environments to service. Standard Service agreements ensure support for critical services throughout the day.

Premium Support: Focused on maintaining critical services within an existing IT environment. Premium Service agreements ensure 24x7x365 proactive monitoring and security patch management.

Managed Services: Strategic partnership between risual and the client. Helping customers develop and maintain the best possible IT environment to meet business need.

risual appoint an ITIL and ISO/IEC 20000 certified Service Delivery Manager for each support engagement, ensuring a dedicated point of contact for any escalations, issues or queries.

risual has multiple Microsoft escalation points and service contracts including Business Critical phone support, Premier Support for Partners and Cloud Premier Support, allowing us to raise cases with Microsoft if required.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£500 to £1,200 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@risual.com. Tell them what format you need. It will help if you say what assistive technology you use.