Democracy Club

Polling station finder

This is for voters looking to find their polling station online.


  • Finds the correct polling station assigned to a property
  • Supports postcode areas that overlap district boundaries
  • Updates automatically when the underlying data changes
  • Fully featured API
  • High performance and scalability ensures uptime for busiest elections
  • Compatible with major electoral management systems
  • Embeddable in authority websites
  • Secured with SHA-256 RSA Encryption
  • Welsh translation available


  • Reduce phone calls and queries on election day
  • Is accessible by voters 24hrs-a-day
  • Easy to update in response to emergency polling place changes
  • Improves democratic accessibility
  • Has potential to increase voter turnout, especially among young, renters
  • Reduces costs by sharing across multiple authorities
  • Helps identify issues with local data in advance of election


£450 per unit per year

Service documents

G-Cloud 10


Democracy Club

Joe Mitchell


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Local authorities must provide the polling location data (details on request)
System requirements
  • Windows Vista or above (most other OSs supported)
  • Modern standards-compliant browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Normally 48 hours; significantly faster response on or immediately before election day
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing This is part of our user research plans
Onsite support Yes, at extra cost
Support levels A reasonable level of support is included for all customers at no extra cost. This will include access to engineers. We expect this to satisfy most if not all customers. If demand exists, we could with customers to establish a tiered support arrangement.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide comprehensive user documentation and support as to how to provide the necessary data.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Users maintain ownership of their data throughout the contract, so responsibility remains with the local authority.
End-of-contract process There is no offboarding cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing This is part of our ongoing user research plan
What users can and can't do using the API Publicly available REST API for returning an accurate polling station location given a postcode or address
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation All aspects of the design, e.g. map style, colours, fonts, custom branding can be customised — depending on in-house use of API.


Independence of resources We monitor use and auto-scale our servers to meet demand.


Service usage metrics Yes
Metrics types Number of users accessing information (per area, ward or polling district)
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Less than once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Local authorities maintain control of their data throughout the contract.
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • XLS
  • SHP
  • GeoJson
  • KML
  • MapInfo

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability No guarantees are made outside of the short election campaign period. All reasonable efforts will be made to maintain stability within the campaign period.

Compensation for major outages on election day may be available depending on circumstances.
Approach to resilience We use auto-scaling to ensure service meets demand. More information is available on request.
Outage reporting Email alerts
(other reports can be developed on request)

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels No management is done in a web accessible interface. Application configuration is done through deployment automation and deployment is secured by IP restriction and public key authentication.
Access restriction testing frequency At least every 6 months
Management access authentication Public key authentication (including by TLS client certificate)

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Experience working on government services to NCSC foundation grade are applied to this service.
Information security policies and processes We ensure long passwords and two-factor authentication on all of our services. We also use public key authentication and IP restriction on all web servers.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We use version control for all applications and server configuration. All changes are peer-reviewed and made public for security impact assessment.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We follow the responsible disclosure model and welcome reports of potential threats. We have a defined escalation process and deployments, including security updates, take place regularly.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We monitor unusual load and fully automate our provisioning and deployment stack. We are alerted to unusual network activity within our system. Response times vary depending on the election cycle, taking place within office hours.
Incident management type Supplier-defined controls
Incident management approach The process is the same as for any customer service communication — detailed elsewhere in this form.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £450 per unit per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Everything is included to a default template and design.
Link to free trial


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Terms and conditions document View uploaded document
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