This is an optional package created to provide additional training to organisations who already use Bubble Innovator™ PPM Software (details of which can be found in our G10 Lot 2 Cloud Software listing - Which includes Planning, Setup & Migration, Testing, Training and Ongoing Support within the terms it lists).
- Supports new users, when original numbers grow beyond agreed levels.
- Up-skills existing users where advanced training is required.
- Gets new users up-to-speed with Bubble Innovator™ PPM Software.
- Enables existing users to create workflow efficiencies and improvements.
£5000 per unit
Bubble Innovator Ltd
+44 (0)1223 852664
|Training service provided||Yes|
|How the training service works||See the above Cloud Support service description for details. This training is available as standard packages of training for groups of up to 120 users per package. Training can be directed towards a single provision type (new / existing users) or split between the two. The package can also be used to train different types of users. For example, portfolio managers, project managers and administrator users need a full day of training, and benefit from 1-1 instruction and smaller groups. Project teams and occasional users (i.e. read only access users) on the other hand, require less detailed instruction and can be taught in larger groups. Illustrations of how the package breaks down in practical terms, and details of maximum numbers for each user type, can be seen in our Cloud Support 'Service Definition' and 'Pricing' documents.|
|Training is tied to specific services||Yes|
|Services the training service works with||Bubble Innovator™ PPM - Project Portfolio Management Software|
Setup and migration
|Setup or migration service available||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||No|
|Ongoing support service||No|
|Service constraints||Generally training will be provided on-site at the customer's location(s), but in instances where this is not possible (e.g. due to geographical spread, or participants miss a particular session), the training can be provided remotely via the web. Reasonable efforts will be made to support multiple visits as part of the learning package, but this is subject to our Reasonable Visits policy which explained to customers at the point of provision.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Training participants benefit from dedicated support already provided through their existing subscription to the Bubble PPM software. This includes Live Help-Desk facilities and access to a dedicated account manager.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Support levels||Support is provided as part of the Bubble Innovator™ PPM software service. See 'Email or Ticketing' responses for details. Telephone support is available to key account stakeholders and administrators.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£5000 per unit|
|Discount for educational organisations||No|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|