Oleeo Plc, formerly World Careers Network

Oleeo for Early Careers : e-Recruitment ATS & Talent Acquisition Solution

Oleeo for Early Careers is a GDPR compliant e-Recruitment ATS uniquely designed to support the hire of individuals into graduate, post-graduate, internship, school leaver and apprenticeship programmes. To support high application volumes Oleeo for Early Careers has tools in place to quickly attract, identify and hire top talent.

Features

  • Vacancy Management – creation, authorisation, posting etc.
  • Mobile friendly, leverage Social media tools (LinkedIn, Facebook)
  • Applicant Tracking: anonymous screening, dynamic workflow, audit trail, reference collection
  • Organisation Specific Job/Careers Portals, including Employee Job Search
  • Interoperability: HR systems, DBS, SSO, online assessment integrations and more
  • Bulk processing tools to help manage high volumes of applications
  • Talent Banking
  • Candidate Sourcing – integration with job board aggregators
  • Reporting suite, create and schedule reports and report dashboard
  • Onboarding

Benefits

  • Easy to use, supporting the full end-to-end recruitment process
  • Reduce time and cost-to-hire via effective talent banking
  • Self-service - all user types are supported, widgets etc.
  • Provide a user friendly system for candidates, recruiters and managers
  • Automate candidate processing and save money
  • Enhance employer brand through continued candidate engagement
  • Manage your recruitment process including pre and post recruitment
  • Customise each campaign to your requirement
  • Benefit from in-built ‘Fair and Open’ Principles
  • Improve reporting & consistency in recruitment processes

Pricing

£18650 per unit

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

5 0 5 2 1 5 3 3 2 1 5 1 8 7 5

Contact

Oleeo Plc, formerly World Careers Network

Anthony Lowe

44 (0)208 296 6107

hello.uk@oleeo.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints There are no service constraints. Oleeo does reserve a planned out of office hours maintenance window to undertake planned maintenance, however this is rarely required as the majority of maintenance/updates can be
achieved with no downtime.
System requirements
  • Modern browser with Javascript enabled
  • Access to the internet

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Oleeo's Helpdesk responds to client support requests within 1 working hour within business hours, 8a.m. - 6p.m. Mondays to Fridays, excluding Public Holidays.

Extended support hours can be made available on request at additional cost.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Oleeo’s support team receive all system advice requests and incidents and manage them through to completion. The team will respond to all new requests within 1 working hour and provide regular updates on the progress until the request is resolved. The support team can be reached by telephone or through the online support portal and requests are tracked using CRM software. As standard, the team also provide technical support to candidates making applications, with a 48 hour SLA within business hours, though this is optional should clients prefer to provide this support directly. Support in line with Oleeo's standard SLA's is included within the ongoing maintenance and support fee. Requests for enhanced service levels and/or additional support hours can be considered and would be provided at additional cost.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Oleeo provides users with on-site training, as well as our client support helpdesk available to super users.

Further to this, all users have access to inbuilt ‘How To’ videos within the system that take users through key tasks.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction The Oleeo solution has an inbuilt export facility that allows our clients to export customer data.
End-of-contract process Oleeo is proud to have a very high client retention rate, however in the instance where a client moves on from using their Oleeo solution, the system offers an in built data export facility allowing our clients to export customer data (via csv) at the end of any contract term at no additional cost.

Should any client want any additional exit services in terms of migration of service to their new solution, Oleeo Consultants are available to offer advice and support on a time and materials basis.

Once this data has been exported and the contract has ended, all relevant data is securely destroyed.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Oleeo candidate interfaces are built using a responsive design methodology, allowing candidates to have a fully optimised experience when searching and reviewing jobs and in addition application forms are designed to make the application process on desktop, a mobile device or tablet as easy as possible.
For full recruiter features, desktop access is recommended, though many use cases enjoy enhanced access via mobile devices (either via website or mobile app) including vacancy approval, candidate feedback, offer approval and event participation.
Service interface Yes
Description of service interface Oleeo’s service interfaces include:

Client User/Recruiter Interfaces for all recruitment activities
Client System Administration User Interfaces where client want to take on a level of system self-configuration on an ongoing basis
Candidate Interfaces
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing Oleeo Candidate interfaces have been independently audited by clients.
API Yes
What users can and can't do using the API Oleeo has a number of APIs covering the areas of online assessments, video assessments, data warehousing, SSO, messaging and generic ATS features.
Any use of an API should be single threaded and will be costed as though they are a single Supported User. Oleeo expect acceptable use.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Oleeo’s solutions can be customised through configuration. Oleeo will configure the system in line with the client’s requirements during the solution implementation. Further to Go-Live, clients can choose to take on a level of self-configuration to provide greater flexibility during the life of the contract. This is achieved through self-configuration training.

Scaling

Scaling
Independence of resources Oleeo has a robust capacity planning model that predicts peak capacity for the next 6 months, this ensures Oleeo clients are not affected by demand other users are placing on the service.

Analytics

Analytics
Service usage metrics Yes
Metrics types The service metrics are agreed on a client-by-client basis.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach When migrating from Oleeo at the end of a contract, the solution has an inbuilt excel export facility that allows our clients to export customer data at no additional cost.

Should any client want any additional exit services in terms of migration of service to their new solution, Oleeo Consultants are available to offer advice and support on a time and materials basis.
Data export formats
  • CSV
  • Other
Other data export formats Excel
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Oleeo will ensure that the system, during any calendar month from the Go Live Date, is available to Client Users and Candidates for more than 99.5% of the total possible uptime during that month (excluding any scheduled downtime which is necessary to effect any essential modifications or maintenance to the Server). A service credit schedule is in place should uptime not be met.
Approach to resilience Oleeo’s Applicant Tracking System runs on redundant, scalable servers with load balancing and firewall services. The ATS is multi-tiered. There are currently over 70 servers in Oleeo infrastructure.

Oleeo services are hosted in two ISO27001 accredited, geographically separate co-location facilities, wholly within the UK.
Outage reporting Oleeo ensures that the applicant tracking software is, during any calendar month, available to users for more than 99.5% of the total possible uptime during that month (excluding any scheduled and agreed downtime which is necessary to effect any essential modifications or maintenance to the servers). System response time is also monitored by AlertSite (http://alertsite.com/), an independent site monitoring facility which monitors URLs from three locations around the globe (NY, LON, HK). Reports are produced regularly, but the system will also notify contacts within the Oleeo Technical team by SMS and e-mail if response drops below expected performance at any monitoring period. Should it be necessary, emails are sent to clients informing them of any potential outages or disruptions to the solution.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access to management interfaces and support channels is role based
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 30/03/2017
What the ISO/IEC 27001 doesn’t cover ISO27001:2013 covers all aspects of Oleeo business
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Oleeo is accredited to Cyber Essential Plus
  • Oleeo has participated in successful RMADS accreditation with individual clients

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Oleeo is accredited and audited by British Standards Institute (BSI) to ISO27001:2013 and is audited by BSI every six months.

Oleeo systems comply with UK Data Protection legislation. Following the principles of good practice outlined in the Data Protection Act (DPA) and GDPR – we ensure that data is: processed for specified and lawful purposes; fairly and lawfully processed; adequate, relevant and not excessive; accurate; not kept longer than necessary; processed in accordance with the data subject's rights; secure; and not transferred to countries without adequate protection

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Configuration and change management forms part of Oleeo's ISMS which is independently audited to ISO27001
Vulnerability management type Supplier-defined controls
Vulnerability management approach The solution is monitored by a skilled technical team. Should security patches be needed, these are applied as soon as practicable and within a maximum of 7 days.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Oleeo follows the Good Practice Guide (GPG) on protective monitoring as defined by UK Government Security Policy Framework (SPF)
Incident management type Supplier-defined controls
Incident management approach Oleeo's incident management process was developed using ISO27001:2005 and is independently audited to ISO27001:2013.

Should a user need to report an incident, a call is logged with Customer Support and a ticket is raised. All tickets are logged using a ticket tracking system and relevant reports can be requested.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £18650 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial The trial system includes key functionality offering a flavour of the system’s look and feel and core processes. It will not be fully configured to your requirements. For more details on Oleeo’s free trial, see the Service Description document. Trial duration is up to 3 days.

Service documents

Return to top ↑