IT Lab Limited

Review, Assurance and Trusted Advisor Consultancy

IT Lab’s review, assurance and trusted advisor services will provide leadership, guidance and delivery support, from junior to senior levels. The depth and breadth of IT Lab’s capabilities enables us to do this from a user needs, cyber security, enterprise systems, technology strategy or business case and objectives start point.

Features

  • IT strategy
  • Technology, Digital, Commercial and Sourcing Strategy
  • Virtual and/or interim CISO, CIO and CTO services
  • Business case development
  • Cyber Security Strategy, Penetration Testing, Gap Analysis, ISO27001
  • Microsoft cloud infrastructure and architecture assessment
  • Cloud-Managed Microsoft Modern Desktop assessment
  • Microsoft Managed Desktop (MMD) Business Case and Planning
  • Long term partnership and support of delivery, transition and management
  • Programme and project management support, review and assurance

Benefits

  • Expert advice and guidance relating to cloud
  • Flexible range of resources
  • Deep technical expertise available
  • Senior support and management capability
  • Receive specific delivery support relating to your ambitions and challenges
  • Cross public sector and technology experience
  • Provides security assurance and review
  • Improves cyber security posture
  • Optimise use of Microsoft cloud technologies

Pricing

£550 per person per day

Service documents

Framework

G-Cloud 11

Service ID

5 0 4 7 5 4 1 0 4 0 0 9 0 7 5

Contact

IT Lab Limited

Michael Bateman

020 7030 3333

MBateman@itlab.com

Planning

Planning
Planning service Yes
How the planning service works This service is designed to be a quality assurance service for projects. As such, IT Lab will check existing project and migration plans and test them for risk and likely variance, understand the critical path and check how well communicated and understood this is.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works This service is designed to be a quality assurance service for projects. As such, IT Lab will check existing migration plans to see the extent to which the integrity of data and the quality of the system, meets the user needs and acceptable performance metrics.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works IT Lab has experience of migrating systems and data and has developed a variety of approaches to ensuring the integrity of data and the quality of the system, measured against the user needs and acceptable performance metrics.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services
  • Other
Other security services
  • Enterprise Mobility + Security consulting
  • Microsoft Cloud Security consulting

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints None.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support No
Support levels IT Lab's 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. We also provide a Remote Help Desk service and Out of Hours service.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £550 per person per day
Discount for educational organisations No

Service documents

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