AJAR-Tec Limited

IPCCTV as a Service

AJAR-tec’s IP-CCTV VMS offering provides comprehensive video surveillance for demanding, single/multi-site security applications. Our true IP, open-platform software offers unlimited scalability for centrally managed, command & control, security solutions via a single GUI. Market-leading integration services ensure legacy compatibility enabling a cost-effective, phased analogue CCTV to IP migration path

Features

  • Motion detection, zoning, privacy masking, bidirectional audio support
  • Intuitive, interactive videowall tool for complete situational awareness
  • Multi-layered maps navigate wide geographical location with multiple cameras
  • View, playback, export video using smartphones & tablets
  • VideoPush- transmit live video from smart device’s on-board camera
  • Digital Signature and Evidence-Lock export multi-format evidential CCTV footage
  • Failover recording and edge storage for system redundancy/resilience
  • Active-Directory support for multiple users with tiered management rights
  • ANPR, Video Analytics and Screen Recorder features as add-ons
  • SDK and Open API- integration with third party solutions

Benefits

  • Unlimited number of cameras, servers and video management users
  • Infinitely scalable, hardware agnostic solution with multi-platform support
  • Instantly share video information over IP & 3G/4G networks
  • Remote access via PC or smart device using FOC application
  • Simple, device quantity based software licensing model for scalability
  • Open platform, ONVIF compliance integrates 1000s of supported devices
  • Integration Platform for development of tailor-made, integrated security solutions
  • Regular software updates and enhancements via Care Package
  • Interactive, self-paced eLearning modules for online end-user training
  • Online Dashboard for real-time system status, management and reporting

Pricing

£10.00 per transaction

  • Education pricing available

Service documents

G-Cloud 10

504037548784161

AJAR-Tec Limited

Sales Department

0800 6122680

sales@ajartechnology.com

Planning

Planning
Planning service Yes
How the planning service works The end user will be provided with a Solution Consultant to collaborate with all stakeholders, completing a business analysis to formulate usage criteria aligning with solution functionality and security requirements. This informs a solution design and implementation plan to ensure client expectations are met.
1. Low Level Planning Phase
a. List Non-Functional Requirements and User Needs
b. Produce theoretical functional design and publish to stakeholders for review
c. Confirm detailed deliverables against client expectations
d. Produce risk register and mitigation strategy
e. Definition of dependencies on client
f. Define client IP infrastructure, IP addresses, network availability & communication ports, network security requirements & network bandwidth requirements
g. Conduct formal design review with client

2. Final Design Sign off

a. Produce detailed design and implementation document for formal review
b. Agree detailed planning design and sign off

A foundation of successful project delivery is client interaction and collaboration; regular project updates/scrums will be scheduled with the client at the project outset to ensure continued client satisfaction in addition to early and rapid identification and resolution of any project delivery issues and challenges. A consultative and collaborative approach to engender a true working partnership is a cornerstone of our project delivery ethos.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We provide full training services for deployed cloud solutions in collaboration with the stakeholders and their identified training needs. This ranges from end user and operator training on the day to day use of the solution at the edge device, empowering day to operations through learning, through to deep dive technical and administrator training to provide the end user with a skill base to enable full self-sufficiency on the technical configurations and implementation of any upscaling of the solution as required.
All training is conducted against a mutually agreed client training syllabus in an instructor led “classroom” environment, either at the client location or our operational hub. Remote and web training can also be provided upon request. All participants in the training will be provided with all training materials for future reference and certification to demonstrate that training has been completed. An online customer portal is also available to provide instant access to training materials to facilitate user refresher courses and e-learning.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We provide end to end cloud migration services, from design, consultancy and needs analysis to solution deployment, network set up, configuration and testing services. Upon engagement, the client will be appointed a dedicated, Prince2 qualified project manager for the migration. AJAR-tec’s project delivery methodologies dovetail established Prince2 project management and AGILE iterative technical architecture principles as appropriate for cloud migrations.
AJAR-tec offers a creative, flexible and dynamic approach that focuses on integration and collaboration with all stakeholders; our processes cover the entire life cycle of the project with clearly defined milestones and quality gates to effectively measure performance, quality and progress of the migration.
AJAR-tec will deploy, configure and test the provided cloud software solution and validate the client’s corporate network. An initial solution familiarisation session and liaison with the client’s end user team will be completed as part of a site attendance with client representatives for witness testing and installation sign off. The installed solution will be provided with a system acceptance document to include:
i. System Design & Configuration and “as built” schematics
ii. System Availability & Performance
iii. License Management & Administration
iv. Capacity Management
v. Hardware & Software User Manuals
vi. Client Training Materials
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Prior to cloud migration handover, rigorous on site testing will be conducted to prove functionality, system operation and conformance with published system uptime guarantees. Testing models the expected usage by simulating multiple concurrent usage sessions. System statistics will be monitored and shared to identify any snagging issues and client usage monitored to identify any customisation works or client change requests. Technical stress tests will be conducted to ensure robust logical installation and configuration and required headroom for any future expansion to the deployed solution. Reliability tests demonstrate how long the deployed solution can sustain optimum performance levels under the expected loads whilst scalability tests determine how far the solution can upscale by user load.
This will inform a readiness review comprising the remedial works required to eradicate any snags and identify any Movements and Changes and/or service revisions, complete with the associated implementation plan. This ensures that the solution has passed any quality assurance criteria and performance tests for clear auditing of the process and suitability of the solution once deployed.

Security testing

Security testing
Security services Yes
Security services type
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works Upon receipt of a support request, the location, nature and scope of the request will be logged on our incident management system.
Due to cloud nature of the solution, 2nd line support will usually be required and the service desk will provide the escalation to the 2nd line in-house support team. In general terms, the 2nd line support team’s responsibility can be summarised as follows:
1) General Housekeeping
2) Maintenance of the engineer access list / approval of new engineers
3) 3rd party management & escalation
4) Provide 2nd line technical support using a combination of remote and/or direction of client team leaders
5) Provide liaison with other 3rd parties in the resolution of faults
6) Provide liaison with 3rd line technical support from cloud software and network providers
7) Management of the system builds
8) Arrange and provide where appropriate an onsite response
3rd line support will be largely software and application related and the associated support will be provided by the specialist product teams.
Following incident resolution, the client will be provided with a close down report of the issue explaining how it was resolved and a copy of client acceptance of the resolution provided.

Service scope

Service scope
Service constraints Please contact AJAR-tec to discuss any specific requirements; standard service capabilities are contained within the service description document.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times This depends on the support package selected by the end user, there is support provision to provide for weekend support to the same SLA as during the week, i.e. next working day or 4 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat is available via our website and/or those of our vendor partners. This provides live access to level 1 qualified technical resource to respond to minor issues before escalation to level 2 and level 3 qualified personnel and the formal support procedure and process.
Web chat accessibility testing We haven't completed any formal testing as we have just deployed a new chat system as part of a re-branding exercise and website change and that is a live process. Formal testing will be completed prior to release.
Support levels Our Service Management framework is guided by ITIL principles in support of customer objectives and ambitions for continued service improvement; we have embraced service management and quality management (ISO 9001) policies and principles in our work. In addition, we demand our partners and suppliers be required to align to this framework. All roles within AJAR-tec are aligned to the SFIA model.
Our support offering comprises:
• Service Desk, Email & Telephone Support.
• Remote Support.
• Onsite Support.
• Remote Monitoring of Services.
• Third Party Supplier Management
• Planned Maintenance
• Technical Account Manager.

Incident Management- restore the service to normal operation, as quickly as possible with minimum disruption to the business following an unplanned and resolvable occurrence.
Problem Management - 2nd/ 3rd line support teams establish workarounds, resolutions remotely and/or on site and identify trends, follow up actions, address outstanding problems with business priority and provide management reporting.
Change Management- ensures prior approval is obtained and a robust and resilient risk management process is followed for proposed changes, with explicit authority from the client.
We will provide a dedicated email address and UK based helpdesk telephone number.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Milestone, Avigilon, Hikvision,Axis

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £10.00 per transaction
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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