GreenShoot Labs

Amazon Lex & Alexa Voice Assistant - Design, Build and Support

GreenShoot Labs are a specialist conversational interface agency, working across chatbots and voice technologies.

We are experts in Amazon Alexa and the supporting Lex platform, from conversation design, to proof of concept implementations and architecture planning. We can implement bespoke NLP and intent mapping where required.


  • Flexible expert advice from established Amazon Alexa Architects
  • Consultancy projects designed to meet your service needs
  • IA/workflow advice from established UX consultants with conversational interface expertise
  • Content strategy advice from content experts with conversational interface expertise
  • Analytics and insight specialists that use data to drive decisions
  • Experience across a range of natural language processing (NLP) solutions
  • Can recommend a range of intent mapping approaches


  • Delivered by permanently employed Amazon Alexa and Lex development consultants
  • Tried and tested development best practices on global implementations
  • Rapid mobilisation to address project issues quickly and effectively
  • Knowledge transfer to in-house teams available


£900 to £1,500 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 12

Service ID

5 0 3 8 0 7 0 5 5 7 7 4 8 0 0


GreenShoot Labs Tim Deeson
Telephone: 020 3858 0737


Planning service
How the planning service works
We can provide as much support as required. Based on the requirements of the project and the technology stack taken we'll be looking for the solution that provides the lowest total cost of ownership as well as meeting the specific performance and SLA needs of the project. We have worked with a range of suppliers to provide these services to many different clients.
Planning service works with specific services


Training service provided
How the training service works
We tailor training for the project and project team. We can provide training on the systems being developed, including your bespoke implementation and any additional Cloud hosting systems being used.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
We have experience retrieving data from a variety of different platforms ranging from well documented open source systems to closed proprietary systems with no formal definition of their data structures. Our process allows us to analyse the data stored and provide the most efficient methods to extract data from the source platform and map that to the target cloud service. We also provide recommendations around data cleansing operations between the export from the target and before import.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
We'll assess performance requirements for the project and use a variety of tools to provide the right level of quality assurance. This starts with careful descriptions of the systems to be developed to provide clear test criteria and that allows easy manual testing that the built solution meets the agreed scope. Automated testing can also be included in our projects to allow paths through the system to be checked automatically every time a change is made or new feature added and give confidence that new development hasn't caused a defect in existing functionality. We use a variety of performance tools to identify bottlenecks including LoadImpact and New Relic.

Security testing

Security services

Ongoing support

Ongoing support service
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
We will work with you to find the most suitable hosting for your needs and can provide ongoing support, liaising between you and the cloud provider. We have good relationships with a number of leading cloud providers including Amazon, Google and Microsoft.

Service scope

Service constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
We provide a range of standard SLAs depending on client requirements. Weekend and out of hours SLAs are by negotiation according to need.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
No specific testing.
Support levels
GreenShoot Labs provides a range of support packages tailored to meet client needs. These can include break/fix support, user support, optimisation and security support.

The costs of support packages are based on the time used in delivering the support services, plus additional costs related to out of hours or other SLA related provisions.


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)


£900 to £1,500 a person a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.