Oracle Corporation UK Limited

Event Hub Cloud Service Dedicated - Compute Capacity - Metered

Oracle Event Hub Cloud Service (APN B87339) delivers the power of Kafka as a managed streaming data platform integrated with the rest of Oracle’s Cloud. This enables the rapid, secure and cost-effective operation on streaming data by leveraging Kafka.

Features

  • Apache Kafka delivered as a managed service
  • Available in dedicated and multi-tenant flavours
  • Elastic – by nodes (dedicated), by partitions (multi-tenant)

Benefits

  • Real-time Streaming data platform
  • Easy to use with REST APIs
  • High-performance Native API support
  • Lift and shift Kafka workloads from on-premise
  • Elastic – scale from thousand to millions of events/second
  • Reliable – Highly available with in-cluster replication and cluster-mirroring

Pricing

£0.2465 per unit per hour

  • Education pricing available

Service documents

G-Cloud 9

503611572632621

Oracle Corporation UK Limited

Adrienne Belton

+44 118 92 43257

Gcloud-enquiries_gb@oracle.com

Service scope

Service scope
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing Oracle products are tested for accessibility using a variety of techniques including automated tools, expert heuristic review, visual inspection, manual operation, and testing with various AT by both disabled and non-disabled users. We report the outcome of that testing using the Voluntary Product Accessibility Template (VPAT). The VPAT was developed by ITI and GSA to assist Federal contracting officials and other buyers in making preliminary assessments regarding the availability of commercial ICT products and services with features that support accessibility. See Voluntary Product Accessibility Templates for an in-depth discussion of how we use the VPAT, and to locate the VPATs for Oracle products.
Onsite support Yes, at extra cost
Support levels Oracle provides enhanced electronic-based and telephone technical support to customers with a current technical support services agreement. Customers have access to the largest and most advanced support organization in the world, with more than 50,000 development engineers and customer support specialists, working in 29 languages from 28 global support centers across 145 countries.
Technical support services are available to resolve product issues quickly and accurately by providing answers to product questions that are general or routine in nature. This includes questions about product functionality, syntax, setup, and use. Technical support engineers will also work with customers to diagnose and troubleshoot errors, determine workarounds, and process enhancement requests.
Technical support is provided for issues (including problems created by the user) that are demonstrable, running unaltered, and on an appropriate hardware, database and operating system configuration, as specified in the customer order or program documentation.
In addition, working with the global support hubs, Oracle provides onsite hardware support for Oracle and Sun branded systems either directly, or in some countries through an extensive partner network. For further information please refer to Oracle Technical Support Policy documents provided at: http://www.oracle.com/us/support/policies/index.html
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started To help users to start using this service online videos and documentation is available., Online videos and documentation is available. Oracle University also provides training on demand, classroom training and live virtaul training. There is also a VM (Big Data Lite) available with hands on labs.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction For a period of no less than 60 days after the termination or expiration of the Services, Oracle will make available Your production data via secured protocols, or keep the service system accessible, for the purpose of data retrieval by You. During this period, the service system should not be used for production activities. Oracle has no obligation to retain Your Content after this 60 day period.
End-of-contract process After termination or expiration of the Services under Your order, or at Your request, Oracle will delete or otherwise render inaccessible the production Services, including Your Content residing therein, in a manner designed to ensure that they cannot reasonably be accessed or read, unless there is a legal obligation imposed on Oracle preventing it from deleting all or part of the service environment.

Using the service

Using the service
Web browser interface Yes
Using the web interface The Oracle Event Hub Cloud Console allows you to View Clusters, Create a Cluster, View Details for a Cluster, Stop, Start/ Restart a Cluster, Delete a Cluster, View All Topics, Create a Topic, View Details for a Topic, Delete a Topic
Web interface accessibility standard WCAG 2.0 AA or EN 301 549
Web interface accessibility testing Oracle products are tested for accessibility using a variety of techniques including automated tools, expert heuristic review, visual inspection, manual operation, and testing with various AT by both disabled and non-disabled users. We report the outcome of that testing using the Voluntary Product Accessibility Template(VPAT).The VPAT was developed by ITI and GSA to assist Federal contracting officials and other buyers in making preliminary assessments regarding the availability of commercial ICT products and services with features that support accessibility.See Voluntary Product Accessibility Templates for an in-depth discussion of how we use the VPAT, and to locate the VPATs for Oracle products.
API Yes
What users can and can't do using the API You can use the REST API to create and manage Oracle Event Hub Cloud Service
clusters and topics and also perform most other tasks you can perform using the web-
based console.

• Using Oracle Event Hub Cloud Service – Platform REST API you can
View and manage network security rules
• Monitor the health of your service
• Apply patches
• Scale clusters on-demand
• Manage the life cycle of your Oracle Event Hub Cloud Service

Oracle Event Hub Cloud Service (OEHCS) offers easy provisioning and lifecycle management of Apache Kafka topic on Oracle Public Cloud with ability to create partitions, consume and produce messages.

Oracle Event Hub Cloud Service - Produce/Consume REST API enables you to produce/consume messages to topics in Oracle Event Hub Cloud Service - Platform instance.
API automation tools Other
API documentation Yes
API documentation formats
  • HTML
  • PDF
  • Other
Command line interface Yes
Command line interface compatibility Linux or Unix
Using the command line interface You can use a command line interface (CLI) to create and manage Oracle Event Hub Cloud Service clusters and also perform many other tasks you can perform using the web-based consoles. The Oracle PaaS Service Manager CLI enables you to manage the lifecycle of various services in Oracle Public Cloud, including Event Hub Cloud Service.

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources To be completed post intention to award or when we are given update access
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach Physical access to Oracle cages within data centres controlled via badge and biometric measures. Access Control Lists verified by Oracle support managers. Databases encrypted at rest.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
Backup controls REST API and CLI Tools
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks IPSec VPN available as option
Data protection within supplier network Other
Other protection within supplier network Details available on request

Availability and resilience

Availability and resilience
Guaranteed availability The service level objective is 99.95%. Refunds are through negotiation.
Approach to resilience Redundancy is built in to all Oracle Systems. Each site in turn has its own redundancies built in with dual data feeds, backup power solutions and each operated in a N+1 configuration.
Outage reporting Outages originating from Data Centre are initially reported to Oracle via email to nominated support staff. Customers are alerted via emails from relevant Oracle service team to nominated Customer administrators.

Identity and authentication

Identity and authentication
User authentication
  • Username or password
  • Other
Other user authentication Oracle Identity Management enables organisations to effectively manage the end-to-end lifecycle of user identities across all enterprise resources, both within and beyond the firewall and into the cloud. The Oracle Identity Management platform delivers scalable solutions for identity governance, access management and directory services. Based on the Identity domain created, the Admin Users from customer end have the privileges to create/delete user or add/remove roles to the other users.
Access restrictions in management interfaces and support channels The customer Admin User and the administrators they create are granted access to the My Oracle Support (MOS) channel. This enables them to raise Service Requests via the MOS Portal or via phone-call.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Security Governance for PaaS services in Oracle Public Cloud is aligned with that in place for SaaS, which has ISO27001 certification.
Information security policies and processes Information Security policies and processes for PaaS services in Oracle Public Cloud are aligned with existing policies, controls and processes in place for SaaS, which has ISO27001 certification.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The Cloud Change Management process manages the introduction of changes into any Cloud environment and is designed to ensure minimal disruption from planned outages and quick recovery from unplanned outages. Oracle Cloud Operations performs changes to cloud hardware infrastructure, operating software, product software, and supporting application software to maintain  operational stability, availability, security, performance, and currency of the Oracle Cloud.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Oracle Cloud follows a vulnerability management process and procedure that includes identification of vulnerabilities, ranking of vulnerabilities by severity, prioritization of vulnerability remediations by severity and re-testing.  All changes required by vulnerability remediations follow our standard change management processes
Protective monitoring type Supplier-defined controls
Protective monitoring approach Oracle have implemented protective monitoring controls in order to oversee how Cloud systems are used (or abused) and to assure user accountability for their use of these services. The controls include mechanisms for collecting log information and configuring logs in order to provide an audit trail of security relevant events of interest.
Incident management type Supplier-defined controls
Incident management approach The Oracle Information Security Incident Reporting and Response Policy details the procedures that must be followed by all Oracle employees should an incident be identified. It includes:
·          Mandatory reporting of security events
·          Mandatory reporting of security weaknesses
·          Assessment and classification of security incidents
·          Incident classification and escalation
·          Preservation of evidence

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Oracle VM
How shared infrastructure is kept separate Each customer organisation is provisioned with their own VM environment ensuring segregation from other organisations sharing the same physical server infrastructure.

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £0.2465 per unit per hour
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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