European Electronique

IAAS Virtual Datacentre - Freedom Cloud (VDC)

Freedom Cloud is a VMWare-backed ‘Infrastructure as a Service’ computing platform. Public, Hybrid or Private Cloud solutions are available in fully managed or Self-Service offerings. A variety of network connectivity options enables Freedom Cloud to be connected to your network to seamlessly deliver services to internal or external users.

Features

  • Infrastructure as a service based on VMware vCloud technology
  • Infrastructure as a service Virtual LAN Networks
  • Infrastructure as a service Private Virtual Firewall
  • Flexible Infrastructure as a service Compute resources
  • Infrastructure as a service tiered storage allocation
  • VPN and Layer 2 connectivity
  • Managed support available
  • DMZ and WAN services for External connections/authentication
  • Shared or Dedicated Resource Pooling based on customer needs
  • Multi-OS Support for Linux/Windows based servers

Benefits

  • Best In class Infrastructure as a service
  • Reduced needs for server-based onsite IT infrastructure
  • Payment model based on per-hour per-resource allocation
  • Maximum uptime with fully redundant platform
  • Reduced total cost of ownership (TCO)
  • Automate tasks for IT Support reducing time to manage
  • Housed in a state-of-the-art secure datacentres based in the UK
  • Increase efficiency by deploying preconfigured services through one portal

Pricing

£0.05 to £105 per unit per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

5 0 2 5 5 9 7 7 7 6 2 3 0 0 1

Contact

European Electronique

Steve Mason

01865 883300

sales@euroele.com

Service scope

Service constraints
Consumers will be notified of any planned maintenance
System requirements
Anti Virus

User support

Email or online ticketing support
Email or online ticketing
Support response times
9-17:30 Monday to Friday
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Standard support hours: 8am to 6pm Monday to Friday Extended (Gold) support hours; 8am to 10pm seven days a week

Maximum 4 hours for incidents. 1 business day for standard changes
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User documentation intro pack provided
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
For compliance, emergency or just to ensure you can retrieve your data for BCP or DR purposes Freedom Virtual Datacentre supports data extraction in several ways. Our engineers will manually extract the data within your virtual datacentre within 48 hours and ship to your contracted office address on encrypted devices. If your requirement is extremely urgent and or sensitive, we are always happy to help, so contact your account manager and we can help you get to your data the same day. This is a chargeable service and will be billed based on time and materials.
End-of-contract process
For compliance, emergency or just to ensure you can retrieve your data for BCP or DR purposes Freedom Virtual Datacentre supports data extraction in several ways.
EE is happy to provide full migration services away from Freedom Virtual Datacentre by working with you to enable the migration of service elements away from Freedom Virtual Datacentre. Data extraction and provision of backup data is a chargeable service and is dependent on you contract with EE and Freedom Services.
We hope you do not want to move away from us but we will ensure that our professional service team is available and capable of moving your data.

Using the service

Web browser interface
No
API
Yes
What users can and can't do using the API
RESTful with full programmatic contrl. Open Virtualisation Formal Standards based
API automation tools
Other
Other API automation tools
RESTful with full programmatic contrl.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
Command line interface
Yes
Command line interface compatibility
  • Windows
  • MacOS
Using the command line interface
Yes

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
Freedom Virtual Datacentre and Virtual Servers operates on a Non-guaranteed and guaranteed resource model depending on the choice of Virtual Datacentre subscription model. These are
 Reserved – All resources are predefined and provisioned on agreement, and 100% guaranteed and reserved for each customer.
 Allocated –This deployment model is flexible in its capability to deliver guaranteed and non-guaranteed resources for the virtual datacentre or virtual servers, in that resource can be a mixture of both and specified between 1-99% guaranteed based on your agreed configuration. Typical configuration for this deployment would be 25% guaranteed and 75% non-guaranteed.
Usage notifications
Yes
Usage reporting
API

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
Reporting types
API access

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Virtual machines
  • Virtual appliances
Backup controls
Our enterprise class backup and recovery platform will backup and store your data and entire virtual machines snapshots within our separate backup and archive infrastructure.
Backups can be configured to standard retention templates
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Freedom Virtual Datacentre and Virtual Servers operates on a Non-guaranteed and guaranteed resource model depending on the choice of Virtual Datacentre subscription model. These are
 Reserved – All resources are predefined and provisioned on agreement, and 100% guaranteed and reserved for each customer.
 Allocated –This deployment model is flexible in its capability to deliver guaranteed and non-guaranteed resources for the virtual datacentre or virtual servers, in that resource can be a mixture of both and specified between 1-99% guaranteed based on your agreed configuration. Typical configuration for this deployment would be 25% guaranteed and 75% non-guaranteed.
Approach to resilience
Base vDC configuration has various network and security elements. These are
 Public IP addresses for connecting to the internet or publishing services to the internet.
 Cloud networks or Subnets, these are the networks that your VM’s connect too. They are private and isolated, also unique to each customer.
 A vShield edge firewall for securing your private cloud networks and enabling routing and firewalling between the public and private networks.
o IPSEC VPN capability that terminates on the firewall to enable connectivity to remote sites or other cloud organisations.
o Load balancing to create highly available services and applications
o DHCP to dynamically assign IP addresses within your cloud network
o NAT – Network address translation to allow your firewall to publish services or for your servers to connect out the internet.
o Firewall rules – standard Allow/Block capability on a per port, IP or network basis.
 Public internet connectivity – 10mbps of unmetered bandwidth per vDC can be increased up to 1GB
 Direct connections across private Ethernet services, or point to point connections.
 Static Routing – the ability to define routes that will govern how traffic will flow across cloud and remote networks.
Outage reporting
12 Virtual Datacentre and Virtual Server Service Definition | EEL
Wednesday, 05 December 2012
MANAGED SERVICE SUPPORT (OPTIONAL)
EE also offers a fully managed option for Freedom vDC. This means we do everything from installing, updating, patching and maintenance of servers and applications. As well as standard change requests for implementing new servers, applications or configurations. The managed service support is charged as a standard fee based on the size of your virtual datacentre.
We will support your operating systems, applications and databases, your backups and provide monitoring and full pro-active support and administration of all services within the vDC.
A managed service delivery manager will define the scope of your service with you and identify any third party applications that are out of scope of our support teams knowledge or capability. Then either EE can manage the third party for you or you can manage those yourself.
Note: please see service and support section. MONITORING
EE monitors the freedom Virtual Datacentre infrastructure 247. This includes wide area networks, local virtual and physical networks, servers, storage and software.

Identity and authentication

User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Yes
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
19/03/2017
What the ISO/IEC 27001 doesn’t cover
Our ISO 27001 covers the delivery of ICT solutions, infrastructure and managed services, Freedom Cloud Services and Support.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Iso27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Working with Freedom Virtual Datacentre is achieved through a publicly accessible secure website (URL) as shown in figure 2. Each customer is provisioned a portal through which to manage their cloud, each customer can add more virtual datacentres, virtual servers, vCPU, Memory and Storage. Along with provisioning firewalls, load balancers and networks. vAPP’s or virtual applications can be created and virtual machines deployed to the vAPP’s. Each vAPP can contain multiple virtual resources such as networks, virtual machines, vShield edge gateways allowing you to group and configure multi-tiered applications and provision of security boundaries dynamically in the cloud.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
EE will monitor for security events involving the underlying infrastructure servers, storage, networks, and information systems used in the delivery of Freedom Virtual Datacentre for which it has sole administrative level control over. This responsibility stops at any point where you have some control, permission, or access to modify an aspect of the Service Offering.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
EE will monitor for security events involving the underlying infrastructure servers, storage, networks, and information systems used in the delivery of Freedom Virtual Datacentre for which it has sole administrative level control over. This responsibility stops at any point where you have some control, permission, or access to modify an aspect of the Service Offering.
Incident management type
Supplier-defined controls
Incident management approach
EE provides security for all infrastructure that it is solely responsible for, can administer and that is defined as the foundation freedom virtual datacentre service. As the service consists of both service provider services and customer’s service. A shared responsibility exists between the customer and service provider to ensure end to end security is achieved.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
Managed data protection is an optional service that is provided in 1TB increments. It is a fully managed service in that it completely delivered, managed and supported by EE. Our enterprise class backup and recovery platform will backup and store your data and entire virtual machines snapshots within our separate backup and archive infrastructure.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
As per our ISO14001

Pricing

Price
£0.05 to £105 per unit per month
Discount for educational organisations
Yes
Free trial available
No

Service documents

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