Level 5

WordPress Content Management System (CMS) Services

Our team provides support and development for applications built on the WordPress platform. We work alongside you to offer a comprehensive and cost-effective solution that will ensure your service is live within timeframes that suit you.

Features

  • WordPress Development Support
  • Full training and support
  • Search Engine Optimization
  • Discovery phase support
  • Agile project management
  • Security
  • Support team
  • Delivery within specified timeframes
  • Hosting (if required)

Benefits

  • Rapid development
  • Personal service
  • Project risk reduction
  • Integration with existent teams
  • Adaptable to working environments and processes
  • Highly skilled engineers
  • Technical roadmap and planning with MVP in mind
  • Security cleared team
  • Experienced team specialising on public-sector projects
  • Complete transparency

Pricing

£450 per person per day

  • Education pricing available

Service documents

G-Cloud 11

502157647924611

Level 5

Gaurav Malhotra

0333 444 07 90

gaurav@level5.co.uk

Planning

Planning
Planning service Yes
How the planning service works We work as an embedded part of your team in order to get an in-depth understanding of your user needs and effectively finalise the overall requirements. This involves defining goals, drawing up a technical roadmap, and producing a minimal viable product (MVP). Our proactive approach to planning ensures that development and support is in-line with requirements throughout the entire process.

The end result of this Discovery Phase is the elimination of any risks to the business or the project.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • WordPress
  • Web Hosting
  • Server Management

Training

Training
Training service provided Yes
How the training service works Our embedded integration into your team allows for continuous and ongoing knowledge transfer. It’s a unique approach that ensures our clients get the best of our expertise. We encourage regular training sessions to share industry best practices, and also to provide an insight into the rationale behind our particular development processes.

We also provide remote or on-site training for application end users.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works After analysing the user requirements, we provide a streamlined development service to set up your application.

Should we need to migrate a digital service, we will implement a bespoke ETL service, compatible with your services, to transfer data and ensure the safe migration of your assets. For any WordPress migrations, we can use existing databases, or migrate data across between multiple platforms as required.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Our team use testing as part of our own ‘definition of done’ practices. When working within a client team, we encourage the use of automated and manual QA testing processes. During each development lifecycle (Beta, Alpha, Live) we can handle any penetration testing required to test the performance of the application. It’s this approach that has seen us pass GDS assessments.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • CREST
  • Cyber Scheme

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Buyer hosting or software
How the support service works We provide bespoke support packages to suit all budgets and every need.

Service scope

Service scope
Service constraints Services are subject to timing

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We offer customised solutions based on our clients’ SLA requirements. Our team has the ability to provide support response within 30 minutes as a part of our 24-hour support service.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Our support levels document is available on request.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £450 per person per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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