Level 5

WordPress Content Management System (CMS) Services

Our team provides support and development for applications built on the WordPress platform. We work alongside you to offer a comprehensive and cost-effective solution that will ensure your service is live within timeframes that suit you.

Features

  • WordPress Development Support
  • Full training and support
  • Search Engine Optimization
  • Discovery phase support
  • Agile project management
  • Security
  • Support team
  • Delivery within specified timeframes
  • Hosting (if required)

Benefits

  • Rapid development
  • Personal service
  • Project risk reduction
  • Integration with existent teams
  • Adaptable to working environments and processes
  • Highly skilled engineers
  • Technical roadmap and planning with MVP in mind
  • Security cleared team
  • Experienced team specialising on public-sector projects
  • Complete transparency

Pricing

£450 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

5 0 2 1 5 7 6 4 7 9 2 4 6 1 1

Contact

Level 5

Gaurav Malhotra

0333 444 07 90

gaurav@level5.co.uk

Planning

Planning service
Yes
How the planning service works
We work as an embedded part of your team in order to get an in-depth understanding of your user needs and effectively finalise the overall requirements. This involves defining goals, drawing up a technical roadmap, and producing a minimal viable product (MVP). Our proactive approach to planning ensures that development and support is in-line with requirements throughout the entire process.

The end result of this Discovery Phase is the elimination of any risks to the business or the project.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • WordPress
  • Web Hosting
  • Server Management

Training

Training service provided
Yes
How the training service works
Our embedded integration into your team allows for continuous and ongoing knowledge transfer. It’s a unique approach that ensures our clients get the best of our expertise. We encourage regular training sessions to share industry best practices, and also to provide an insight into the rationale behind our particular development processes.

We also provide remote or on-site training for application end users.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
After analysing the user requirements, we provide a streamlined development service to set up your application.

Should we need to migrate a digital service, we will implement a bespoke ETL service, compatible with your services, to transfer data and ensure the safe migration of your assets. For any WordPress migrations, we can use existing databases, or migrate data across between multiple platforms as required.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our team use testing as part of our own ‘definition of done’ practices. When working within a client team, we encourage the use of automated and manual QA testing processes. During each development lifecycle (Beta, Alpha, Live) we can handle any penetration testing required to test the performance of the application. It’s this approach that has seen us pass GDS assessments.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • CREST
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
Buyer hosting or software
How the support service works
We provide bespoke support packages to suit all budgets and every need.

Service scope

Service constraints
Services are subject to timing

User support

Email or online ticketing support
Email or online ticketing
Support response times
We offer customised solutions based on our clients’ SLA requirements. Our team has the ability to provide support response within 30 minutes as a part of our 24-hour support service.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Our support levels document is available on request.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£450 per person per day
Discount for educational organisations
Yes

Service documents

Return to top ↑