CDW Limited

CDW vCloud Air Disaster Recovery (DRaaS) VPC

vCloud Air Disaster Recovery is a recovery-as-a-service (DRaaS) solution built on vSphere Replication and vCloud Air – a hybrid cloud platform for infrastructure-as-a-service (IaaS). It leverages vSphere Replication to provide powerful, asynchronous replication capabilities at the hypervisor layer - See more at: http://www.vmware.com/cloud-services/infrastructure/vcloud-air-disaster-recovery/#sthash.0FKqwa6Z.dpuf

Features

  • Allows VMs in vSphere to be easily configured for DRaaS
  • Removes traditional dependencies on underlying infrastructure hardware or DC mirroring

Benefits

  • Protect up to 500 VMs per subscription
  • Test various failover scenarios as often as necessary

Pricing

£697.00 per unit per month

  • Education pricing available

Service documents

G-Cloud 9

502079357130979

CDW Limited

Andy Wood

0161 837 7744

tenders@uk.cdw.com

Service scope

Service scope
Service constraints VCloud Air is vSphere based. If it will run in vSphere it will run in vCloud air. But, Customers have different requirements. VMware suggests reading the publicly available service description to verify that the service meets the customer's requirements.
System requirements Requirement for vCloud Air -Standard and updated Web Brower.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Critical 30 minutes or less, Major 4 business hours, Minor 8 business hours, Cosmetic 12 business hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible N/A
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels We provide a client account manager and a cloud architect
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Self Service Portal
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction They can utilize Vmware tools to move their workloads/VMs out of vCloud Air.
End-of-contract process Customers will be notified well in advanced of contract end, if customer wishes to renew they can be contacted by a Sales Rep or if they wish to terminate, they can utilize the same tools used to move Data on to vCA to move off.

Using the service

Using the service
Web browser interface Yes
Using the web interface N/A
Web interface accessibility standard None or don’t know
How the web interface is accessible N/A
Web interface accessibility testing N/A
API No
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface Customers would have access to all published and documented APIs through a command prompt.

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources In a Multi-tenant environment there is shared server infastructure and a possiblity of resource contention.
Usage notifications Yes
Usage reporting Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold VMware

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Other encryption, assured by Service provider assertion
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up VCloud Air can provide VM level backups.
Backup controls Via portal
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network It is the customers responsibility to make sure their desired security level is met. VPN, direct connect cirucits are available, as well as potentially some add on NSX security features.

Availability and resilience

Availability and resilience
Guaranteed availability 99.95%, assured by Service provider assertion
Approach to resilience VMware uses well-established data center providers to host their workloads. Each data center is certified as a Tier 3 facility or higher. The providers are reviewed by independent third party auditors to meet physical security requirements for ISO/IEC 27001 certification, SOC 1 Type 2/SSAE 16/ISAE 3402 and SOC 2 Type 2. Full AT101 reports outlining these specifications are available under NDA on request.
Outage reporting Customers will be notified via Email of any service outages.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels VMware manages role-based access to resources for the vCloud Air service. Administrators add new users in vCloud Air and assign one or more roles. A user in vCloud Air can either have administrator privileges or end-user privileges, but not both."
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Schellman
ISO/IEC 27001 accreditation date 15/03/2017
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • SOC 1 (SSAE16/ISAE 3402)
  • HIPAA
  • SOC 2 & 3
  • Cloud Security Alliance

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes VMware security policies are documented and available to employees on an internal
web site. Policies and procedures are reviewed annually and updated as needed, and retained for a minimum of six years from the date of creation.
VMware utilizes a standard operating procedure repository to store an extensive set of documented procedures. Detailed procedures are defined for the following categories of functions: information security, physical security, network availability, HR, communications, risk/issues, and service level customer service.
On an annual basis, vCloud Air is audited by third-party auditors for ISO 27001, SOC 1, SOC 2, SOC 3, and HIPAA. Policy adherence is included as a part of these third-party audits.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Changes to systems and infrastructure follow a standardized change management methodology. Changes are categorized according to internal and external priorities.
Key stakeholders perform an impact assessment that catalogs the level of effort needed to complete requested changes and functionality.

Documented standard build procedures are also in place to guide information technology management personnel with the installation and maintenance of production equipment.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach VCloud Air’s management layer system security patches are evaluated upon release. The vCloud Air patch timeframes are in-line with industry standards.
Patches are reviewed and tested prior to production deployment. Patches for the remediation of critical vulnerabilities are applied within 30 days, with additional mitigation applied as necessary"
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach VMware has Security Operations Center and Network Operations Center staffed 24x7 and alerted on security anomalies via vCloud Air environment. Responsibility to detect intrusions ends where customers have control, permission, or access to modify any aspect of the service offering. The customer is responsible for the security of the networks over which they have administrative level control. VMware recommends standard best practices for customers securing their environments including, but not limited to the following:
Maintaining effective firewall rules
Exposing communication ports - only necessary to conduct business
Locking down promiscuous access
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident response process complies with industry standards for legally admissible chain-of-custody and forensic data collection management. Response, procedures, and methods are based on severity level of incident.
If VMware determines that unauthorized access to, or use or disclosure of customer content, VMware to notify customers, taking into account any applicable law, regulations, or governmental request. Also notify customers of suspected breach of the vCloud Air infrastructure if that breach occurred on a segment of the platform consumed by a customer, or in the event of Denial of Service attacks. VMware does not monitor guest workloads for such breaches.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Yes, assured by Service provider assertion

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £697.00 per unit per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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