Infor (UK) Ltd

Birst Private Cloud Enterprise Edition Analytics and Business Intelligence (BI) Platform

Birst is an enterprise business intelligence platform that connects together the entire organisation through a network of interwoven virtualised BI instances on a shared common analytical fabric. Birst delivers speed, self-service, and agility and the scale, security, and control to meet rigorous standards with low TCO.


  • Networked and virtualised BI and data ecosystem
  • Machine Learning automation
  • Unify centralised and decentralised data (top-down or bottom-up)
  • Common and reusable semantic layer
  • Adaptive user experience including mobile
  • True multi-tenant architecture delivers world-class performance
  • Open Client Interface integrates with Excel, Tableau and R
  • Cloud connected end user data prep
  • Mobile client with offline access


  • Networked BI enables agile BI across multiple regions and departments
  • Machine Learning Automation extends the benefits of advanced analytics
  • Enable local data agility with centralised governance
  • Semantic layer ensures metrics and KPIs are shared and consistent
  • Adaptive UI drives better adoption, usage and self-service
  • Shorter time to value and low cost means lower risk
  • Open client interface supports different analytical styles and use cases
  • Data Prep lets you prepare data with a visual experience
  • Develop once and view on any device


£350 per user per year

Service documents

G-Cloud 9


Infor (UK) Ltd

Kenneth Jena


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Birst Private Cloud Enterprise Edition Analytics and BI Platform is implemented as a Birst software appliance in the customer's private cloud. This means that the customer is responsible for the overall service.
System requirements
  • Virtualisation environment, including AWS, Azure, or a hosting provider.
  • Requires a database (SQL Server 2014 Column Store as standard)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard Support 24x5 for all S0/S1 level incidents. Local business hour support for all S2/S3/S4 incidents. S0: No Access to Birst: Target Response Time 2 hours: Target Resolution Time 8 hours. S1: Space Down: Target Response Time 4 hours: Target Resolution Time 16 hours. S2: Major Issue: Target Response Time 8 hours: Target Resolution Time 5 business days. S3: Normal: Target Response Time 1 business day: Target Resolution Time 7 Business Days. S4 Low: Target Response Time 2 business days: Target Resolution 10 business days.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels STANDARD SUPPORT is included in the annual subscription. A technical account manager (TAM) can be provided for an additional annual fee (8 short sessions per month for £28k to dedicated 4 days per week for £280k). STANDARD SUPPORT is offered to all customers who have contracted with Birst to use Birst Enterprise Edition. This entitles customers to: - 24x5 support for all S0/S1 level incidents - Local business hours support for all S2/S3/S4 incidents - 2-4 Named Support Contacts, depending on contract size (2 named support contacts for primary contract <£80k per year; 3 named support contacts for primary contract £80k-£200k per year; 4 named support contacts for primary contract > £200k per year. PRIORITY SUPPORT is offered for an additional annual fee to customer who have contracted with Birst to use its Birst Enterprise Edition. It entitles customers to: - 24x7 support for all S0/S1 incidents - 24x5 for all S2/S3/S4 incidents - Up to 6 Named Support Contacts - Up to 2 named users for Birst's online training in its Learning Management System - Up to 5 hours per quarter of Developer Support - Quarterly Upgrade Readiness Consultations - 1 Complementary ticket to Birst FORWARD (global user group)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Birst will make available for download the Birst Appliance as soon as the order is accepted. This typically takes a business day from order receipt. A Customer Success Manager (CSM) will be assigned and will contact you to introduce you to Birst. Training that has been purchased will be scheduled as part of the implementation plan with Birst's Professional Services or a Partner Organisation. User documentation is available within the Birst interface and the Birst Community provides a knowledge-base of additional information.
Service documentation Yes
Documentation formats
  • HTML
  • Other
Other documentation formats
  • Birst documentation is available within the user interface as hyperlinks
  • The Birst Community is an online knowledge-base for customers
End-of-contract data extraction The Customer operates the Birst Appliance and its database, so has full access to all data. This needs to be extracted or exported before the contract ends.
End-of-contract process Customer must delete all Birst software.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Dashboard consumption, no administrative functionality
Accessibility standards None or don’t know
Description of accessibility The service is browser-based and the service should be accessible (as much as a data visualization tool can be), but not tested/validated.
Accessibility testing None
What users can and can't do using the API Full support in the web service interface for: User provisioning, Administration, Querying, Report generation
API documentation Yes
API documentation formats
  • HTML
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Create their own data models, their own reports, and their own dashboards.


Independence of resources Birst is a fully multi-tenanted environment where compute/processing resources are shared across multiple tenants. Each customer benefits from the advantages of scale that this permits them to manage to ensure that performance and availability meet acceptable levels. The performance will be dependent on the environment in which the customer runs Birst and the database on which it runs. These factors are in the control of the customer.


Service usage metrics Yes
Metrics types Customers may create a 'Birst Usage Space' in their system which provides an environment in which reporting on usage is available together with the ability to tailor the reports and dashboards.
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users with appropriate permissions (as set by Administrators) can use the Birst User Interface to export data in CSV format or PDF. Administrators can use Web Services to export XML in addition to this.
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • REST
  • Web Services
  • Native SQL (e.g. Oracle, SQL Server...)
  • Birst provides over 150 application connectors (Salesforce, SAP, ...)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks The Birst Appliance is operated by the customer in their network or using a public network (e.g. Azure or AWS) or a hosting partner. With Birst, you can protect your data with TLS (Version 1.2 or above).
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network The Birst Appliance is operated by the customer in their network or using a public network (e.g. Azure or AWS) or a hosting partner. Birst provides the capabilities to protect data to TLS (Version 1.2 or above) and utilise IPsec or TLS VPN gateway, but this is in the control of the customer and how they configure their private cloud.

Availability and resilience

Availability and resilience
Guaranteed availability The Birst Private Cloud Appliance is run by the customer as a private cloud in their chosen data centre (e.g. own data centre; hosting partner's data centre; Amazon AWS; Microsoft Azure). The SLA is outside Birst's control.
Approach to resilience We will be happy to share best practice on how we make our own data centres resilient (TIA-942 Tier 4 data centres, HA configured from end to end). The Birst Private Cloud Appliance is located in your choice of data centre (e.g. own data centre; hosting partner's data centre; Amazon AWS; Microsoft Azure) so configuration of the environment is in your control.
Outage reporting The customer is responsible for monitoring the Birst Appliance.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Username and password (application managed credentials or RADIUS), SAML 2.0, OpenID Connect,,, Custom
Access restrictions in management interfaces and support channels Role-based security, IP whitelisting
Access restriction testing frequency At least every 6 months
Management access authentication
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Shellman -
ISO/IEC 27001 accreditation date ISO/IEC 27001 accreditation date 09/05/2014
What the ISO/IEC 27001 doesn’t cover Data Centre Operations (Amazon Dublin)
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes CTO/CISO is on the executive staff. Security Committee is composed of the CTO, CFO, Chief Customer Officer, and Head of Hosted Operations. Policies are approved by the Security Committee and the executive staff. Policies are audited as part of SOC II Type II audit and ISO 27001 certification. Note this statement relates to Birst's own business. The Information security policies and processes in the customer's environment will be important.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Documented and independently audited configuration and change management process.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Multiple 3rd party vendors doing vulnerability scanning (DAST and SAST). Patches can be deployed immediately if necessary (standard deployment cycle is every 2 weeks). Multiple sources are used for information: email lists from governments (i.e., US CERT, US NIST), vendors (i.e., Oracle, Microsoft, Palo Alto Networks, Cisco, F5), and independent security organisations (i.e., SANS, BugTraq); Twitter feeds from governments (US, UK), security organisations and professionals; Security and privacy conferences
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Network-based IPS, Host-based IDS, WAF, NG Firewall, SIEM. NIST-based (SP 800-61 rev 2) incident response plan
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Users can report incidents via the support system. There is also a responsible disclosure process for security professionals.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £350 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Trial is cloud only, browser accessible, single user.
Connected Self-Service Data Prep, data discovery and dashboards.

Not included:
Automated Data Refinement, on-premise sources, scripted transformations, pixel-perfect reporting, networked analytics, API access, and user management.

1GB data limit.

Time limit:
none but users inactive for >4 weeks will be deactivated.
Link to free trial


Pricing document View uploaded document
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Service definition document View uploaded document
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