North Highland (formerly Qedis Consulting Ltd)

Customer Experience for Cloud Services

North Highland's expert teams use a collaborative approach to quickly gather rich qualitative and quantitative insight of the customer experience. This includes customer experience maturity assessment and design, customer interviews and focus groups, customer journey mapping and insight, customer persona development, and customer touchpoint analysis and cost modelling.

Features

  • Customer experience maturity assessment and future state customer experience principles
  • Visualisation of customers' wants, needs, preferences and motivations
  • Future state customer journeys that exceed customer preferences and motivations
  • Rapid prototyping and testing of new customer experiences/ digital products
  • Development of metrics and visual reporting to track customer experience

Benefits

  • Provides deep customer insight
  • Provides rapid testing and roll-out of new/ improved customer experiences
  • Provides focus for future development of customer experience initiatives
  • Encourages and promotes a culture of customer centricity
  • Identifies if customer experience benefits are being delivered

Pricing

£466 to £1876 per person per day

Service documents

G-Cloud 9

500705185674145

North Highland (formerly Qedis Consulting Ltd)

Ben Grinnell

+447976256358

Ukframeworks@northhighland.com

Planning

Planning
Planning service Yes
How the planning service works North Highland will provide planning services that include business analysis, solution design and security architecture services focused on meeting user and business need, designing this with an iterative approach ensuring that the legacy landscape is understood. Assessing if the applications in your IT estate are Cloud Ready and providing a full systems selection methodology to find the most appropriate suppliers for your cloud services, assessing compliance with NCSC guidelines, costs and data strategies. We can provide full teams to provide this service to work with you and help you build your capability.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works North Highland can help build capability in your organisation via training, mentoring and coaching. This includes training course design, content development and delivery for cloud services. We deliver training both formally, and informally on the job, through embedding ourselves in client teams. This may include workplace technology (Google, Microsoft, Workday, SuccessFactors, Azure, Okta) or citizen facing services. We also provide bootcamps for product/agile/DevOps/user experience, leadership development and PPM coaching.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works North Highland provide a cloud services assessment and work with you to design the most appropriate method based on your circumstances (eg on premise to cloud, between cloud services). NH would consider application, data type, costs and your chosen cloud service in this assessment. We have experience with CloudMigrator, AWS toolsets and RaceMI.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works North Highland will work with your organisation to ensure that all business, technical and performance requirements are clearly understood and will develop appropriate approaches to confirm that requirements have been met.

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond within 3 business days, but each item will be escalated according to their importance
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels We can provide varying levels of support, with appropriate pricing to go with it. This can include support provided by a Technical Account Manager or Cloud Support Engineer.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £466 to £1876 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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