ACUMEN BAY CONSULTANCY LIMITED

Application Development, Maintenance, Support and DevOps

Application Development, Maintenance, Support and DevOps

Features

  • Simplification and transformation

Benefits

  • Productivity gain , transformation and innovation
  • IT cost reduction year on year

Pricing

£400 per person

  • Education pricing available

Service documents

G-Cloud 11

500380211452055

ACUMEN BAY CONSULTANCY LIMITED

Dinesh Singh

07445599077

dinesh.singh@acumenbay.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Depends on requirements, can be customized
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints Depends on requirements, can be customized
System requirements Infrastructure and cost optimisation, SImplification

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depends on requirements, can be customized
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Depends on requirements, can be customized
Web chat accessibility testing Depends on requirements, can be customized
Onsite support Onsite support
Support levels Depends on requirements, can be customized
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Depends on requirements, can be customized
Service documentation Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction Depends on requirements, can be customized
End-of-contract process Depends on requirements, can be customized

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Depends on requirements, can be customized
Accessibility standards None or don’t know
Description of accessibility Depends on requirements, can be customized
Accessibility testing Depends on requirements, can be customized
API Yes
What users can and can't do using the API Depends on requirements, can be customized
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Depends on requirements, can be customized

Scaling

Scaling
Independence of resources Depends on requirements, can be customized

Analytics

Analytics
Service usage metrics Yes
Metrics types Depends on requirements, can be customized
Reporting types Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Top 5

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Depends on requirements, can be customized
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats Depends on requirements, can be customized
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Depends on requirements, can be customized
Approach to resilience Depends on requirements, can be customized
Outage reporting Depends on requirements, can be customized

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Depends on requirements, can be customized
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Depends on requirements, can be customized
Information security policies and processes Depends on requirements, can be customized

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Depends on requirements, can be customized
Vulnerability management type Supplier-defined controls
Vulnerability management approach Depends on requirements, can be customized
Protective monitoring type Supplier-defined controls
Protective monitoring approach Depends on requirements, can be customized
Incident management type Supplier-defined controls
Incident management approach Depends on requirements, can be customized

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £400 per person
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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