ACUMEN BAY CONSULTANCY LIMITED

Application Development, Maintenance, Support and DevOps

Application Development, Maintenance, Support and DevOps

Features

  • Simplification and transformation

Benefits

  • Productivity gain , transformation and innovation
  • IT cost reduction year on year

Pricing

£400 per person

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

5 0 0 3 8 0 2 1 1 4 5 2 0 5 5

Contact

ACUMEN BAY CONSULTANCY LIMITED

Dinesh Singh

07445599077

dinesh.singh@acumenbay.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Depends on requirements, can be customized
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Depends on requirements, can be customized
System requirements
Infrastructure and cost optimisation, SImplification

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on requirements, can be customized
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Depends on requirements, can be customized
Web chat accessibility testing
Depends on requirements, can be customized
Onsite support
Onsite support
Support levels
Depends on requirements, can be customized
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Depends on requirements, can be customized
Service documentation
Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction
Depends on requirements, can be customized
End-of-contract process
Depends on requirements, can be customized

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Depends on requirements, can be customized
Service interface
Yes
Description of service interface
Depends on requirements, can be customized
Accessibility standards
None or don’t know
Description of accessibility
Depends on requirements, can be customized
Accessibility testing
Depends on requirements, can be customized
API
Yes
What users can and can't do using the API
Depends on requirements, can be customized
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Depends on requirements, can be customized

Scaling

Independence of resources
Depends on requirements, can be customized

Analytics

Service usage metrics
Yes
Metrics types
Depends on requirements, can be customized
Reporting types
Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Top 5

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Depends on requirements, can be customized
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Depends on requirements, can be customized
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Depends on requirements, can be customized
Approach to resilience
Depends on requirements, can be customized
Outage reporting
Depends on requirements, can be customized

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Depends on requirements, can be customized
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Depends on requirements, can be customized
Information security policies and processes
Depends on requirements, can be customized

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Depends on requirements, can be customized
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Depends on requirements, can be customized
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Depends on requirements, can be customized
Incident management type
Supplier-defined controls
Incident management approach
Depends on requirements, can be customized

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£400 per person
Discount for educational organisations
Yes
Free trial available
No

Service documents

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