Gradian Systems Ltd

Gradian's Technical Account Service Plan (T.A.S.P)

Gradian’s TASP is for customers demanding a more strategic level of technical service and ITIL-aligned oversight. Encompassing the entire product cycle, from initial product deployment through to ongoing integration, your hand will be held by a trusted adviser - your Technical Account Advocate (TAA).

Features

  • Your TAA understands customer goals, objectives & challenges
  • Quarterly service reviews with ongoing “Get Well” action plan
  • Severity support with access to SME’s

Benefits

  • 8 hours of remote configuration support
  • TAA trend analysis of data highlighting and addressing security gaps
  • 24x7 365 in house and in country Gradian Support

Pricing

£9210 per unit

  • Education pricing available

Service documents

G-Cloud 11

500100695366045

Gradian Systems Ltd

Neil Buckley

01276 534771

neil.buckley@gradian.co.uk

Planning

Planning
Planning service Yes
How the planning service works TASP is for customers demanding a higher, more strategic, level of technical service and ITIL-aligned program oversight. Encompassing the entire product cycle from Professional Services through to on going integration. The objective is to provide you with personal accountability, expose you to in-depth technical expertise and make you feel valued.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Symantec's ESS
  • Symantec's WSS
  • Symantec's SEP

Training

Training
Training service provided Yes
How the training service works Our consultant's customise each solution's training to your teams needs. We do not provide generic training, we discuss each aspect of the product in detail and you then inform us of your requirements
Training is tied to specific services Yes
Services the training service works with
  • Symantec's ESS
  • Symantec's WSS
  • Symantec's SEP

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Gradian's Symantec certified consultants have recieved the highest qualifications to configure, deploy and support all three products in this service offering. To highlight these qualifications, Symantec themselves use Gradian consultants to deploy, configure and deploy products on their behalf.

Security testing

Security testing
Security services Yes
Security services type
  • Security risk management
  • Cyber security consultancy

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works Spearheaded by a Symantec Knight (1 of only 15 in the UK), Gradian, a Symantec Master Subcontractor and Secure One Services Partner, provides Symantec-accredited and certified engineering with 1st/2nd line support. Regular Health Check will ensure your portal is at industry best and customised to your needs. With a strong focus on partnership, founded on values intent on delivering you the best experience possible, you’ll be exposed to the highest level of collaborative global expertise keen to develop and improve your security posture.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Please see Gradian Support Guide
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Gradian's Technical Account Service Plan is a 24/7 service. It includes Gradian Support (please see option on G Cloud) and dedicates a TAA and ITIL trained Customer Success and Engagement team member to your account, both of which you can call upon at anytime.
This is all included in the single cost above.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £9210 per unit
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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