BMT Defence Services Limited

Operating Model Design and Assessment

BMT provides Operating Model Design and Assessment services that define your Current and Target Operating Model (TOM). The TOM delivers a high-level description of the future state, in terms of people, process, information, assets and cloud technology. It acts as a goal for your staff, customers and suppliers.

Features

  • Target Operating Model design
  • Target Operating Model assessment
  • Target Operating Model implementation planning
  • Demand modelling
  • Resource modelling
  • SWOT analysis and scenario planning
  • Organisational design and assessment
  • Capability design and assessment
  • Current Operating Model (COM) assessment

Benefits

  • Improves strategic decision making in the face of resource constraints
  • Identifies time and cost impacts of exploiting the Cloud
  • Ensures rigour in change planning, through links to capability
  • Ensures an independent assessment of the suitability of a design
  • Ensures that your proposed infrastructure is fit for purpose
  • Improved understanding and predictability of demand peaks
  • Improved information management
  • Communicates a common vision for the entire organisation

Pricing

£645 to £1550 per person per day

Service documents

G-Cloud 10

499895473882155

BMT Defence Services Limited

Sonia Taylor

01225 473622

Sonia.Taylor@bmtglobal.com

Planning

Planning
Planning service Yes
How the planning service works We are tool agnostic and have expertise in a number of planning tools including Microsoft Project (MSP), Microsoft Project Enterprise (MSPe) and Primavera (P6), and are able to advise you on the tool(s) most appropriate to your business needs and cloud environment. We also undertake rigorous approaches to defining plans using a fusion of systems-based approaches and recognised techniques such as PRINCE2 Product-Based Planning. We also adopt the disciplines of schedule management to agile environments, using task-led stacks and iterative steps within a wider schedule-based framework for governance and stakeholder communication. We develop planning processes during the concept phase to ensure that there is a defined strategy including a Programme/Project Management Plan (PMP) and Schedule Management Plan (SMP) to define the baseline description of how the initiative will be organised, executed, and subjected to regular reviews. - Establish key milestones - Establish contractual commitments - Establish schedule - Establish requirements for schedule reviews - Review schedule quality and provide recommendations for enhancement - Develop and agree organisation and work breakdown structures - Agree baselines - Establish and implement a Schedule Management Plan providing: - Scheduling strategy, management roles and responsibilities, - Management processes, - Planning calendar and reporting drumbeat.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works BMT has a wealth of experience in providing training courses for UK government and industry organisations. All training courses we provide involve detailed demonstrations on how to use specific areas of systems and contain a mixture of presentation slides and live user demonstrations. We produce a number of training presentations with the content tailored to which areas the session attendees are from and what their key objectives and requirements are.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We communicate effectively with your stakeholders and end-users to ensure they understand the potential benefits and the impact, scope and scale of change needed during implementation to bring about transformation.Where we differentiate ourselves is in our understanding and experience in combining programme and project management best practice with technical expertise such as Systems Engineering, ITIL and TOGAF. This allows us to use the right tools and techniques to deliver an effective implementation service. We offer a combination of approaches to the delivery of the Transformation Management service that are most appropriate in your particular situation: - Fully managed service - we manage the ICT implementation and report back to you on agreed metrics at agreed intervals - Consultancy - through the provision of specialists into your implementation teams to provide specific skills where there is a deficit - Mentoring – upskilling of your implementation team through mentoring to enable the team to deliver the required implementation - Implementation Training - working with you to design and, if required, deliver training to upskill your implementation team when a greater degree of upskilling is required
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works BMT is registered under ISO 9001 and TickITplus quality management and assurance and ISO27001 information security standards and is recognised by the UK Department of Trade & Industry as an Investor in People. We provide Quality Assurance testing to ensure an independent assessment of cloud-hosted solutions are undertaken. Our testing service includes: System testing - performed by our dedicated and experienced tester. System test scripts are created (using Microsoft Team Foundation Server) to ensure any bugs found are fully traceable, all functional areas of the system are covered and systems requirements are performing accordingly; Automated Testing - coded scenario-based automated tests, using Selenium, which create full automated regression packs for the system. Our testers execute the automated suites across all deployment environments, investigate and resolve all flagged discrepancies and report all results to the stakeholders; User Acceptance Testing (UAT). Performance/Load Testing - using applicable software tools to simulate, record and analyse load testing of different numbers of system users, producing output reports for the customer to evaluate.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • CHECK
  • CREST

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works BMT provide different a variety hosting and software support options, dependent on the criticality of the system(s) and the customer needs. All of our support and hosting options are backed up by a Service Team which is comprised of a number of experienced first line support technicians, software developers and test analysts. Our helpdesk support service is available between 07:00 – 17:00 (UK hours) Monday to Friday excluding Public Holidays. Users can call our helpdesk directly (on a Bath, UK fixed line) or email the helpdesk with any issues. Our support levels include different Service Level Agreement (SLA) options. Our SLAs have defined Severity Categories with associated reporting procedures and response/resolution timescales against all support requests. The support options we provide include training packages comprising on-site classroom training sessions, administrable on-line training/guidance tools and web-enabled, interactive, SCORM-compliant training systems. For Content Management System (CMS) hosting, we also provide system administration support options which can include system configuration changes and content updates. We also provide a range of support across the initial stages of your Cloud services procurement including cost management, procurement, optimisation, efficiency analysis, process analysis, requirements analysis, budget setting, governance, modelling and process/guidance, schedule analysis and strategy alignment.

Service scope

Service scope
Service constraints Helpdesk support available within office hours Mon-Fri 07:00-17:30 (not including Bank Holidays)

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Support levels
BMT provide different Service Level Agreement options, dependent on the criticality of the hosted system and the customer needs. All of our hosting options are backed up by a Service Team which is comprised of a number of experienced first line support technicians, software developers and test analysts. Our helpdesk support service is available between 07:00 – 17:00 (UK hours) Monday to Friday excluding Public Holidays. Users can call our helpdesk directly (on a Bath, UK fixed line) or email the helpdesk with any issues. Our support levels include different Service Level Agreement (SLA) options. Our SLAs have defined Severity Categories with associated reporting procedures and response/resolution timescales against all support requests. The support options we provide include training packages comprising on-site classroom training sessions, administrable on-line training/guidance tools and web-enabled, interactive, SCORM-compliant training systems. For Content Management System (CMS) hosting, we also provide system administration support options which can include system configuration changes and content updates. For hosting/support costs, please see the Pricing Document.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £645 to £1550 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑