Deployed in multiple UK and US government agencies;
AppDynamics is a application performance management (APM) and IT operations analytics (ITOA) company based in San Francisco. Service is either SaaS or on-premise
- Proactive Application Performance Management
- Line of code diagnostics
- Business analytics
- SAP Support
- ServiceNow Integration
- Infrastructure monitoring
- Public Cloud Integration
- 20% reduction in Cloud Migration time
- 50% reduction in Mean Time to Repair (MTTR)
- Immediate, automated, code-level diagnostics
- Track every Business Transaction across a user session
- Reduction in mean time to resolution
- Understand business impact of outages
- ServiceNow Integration at CMDB level to aid event management
£3000 to £4500 per unit per year
- Free trial available
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||ServiceNow, Cisco CloudCenter, Cisco Workload Optimisation Manager (CWOM - Turbonomic)|
|Cloud deployment model||Hybrid cloud|
|System requirements||Implementation on-prem (VMware) or Public Cloud (AWS, Azure, Google etc)|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||
To some extent this depends upon the nature of the question and what it relates to, if you phone our technical support teams you will get an response there and then. The average wait time when phoning is 20 seconds before one of our technical support teams picks up the phone.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AA or EN 301 549|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||All support levels in addition to standard Cisco AppDynamics provided support are determined and agreed in consultation with prospective customers|
|Support available to third parties||Yes|
Onboarding and offboarding
AppDynamics Implementer qualifications are designed for individuals who plan, configure and deploy AppDynamics technologies on-premises
AppDynamics Administrator qualifications are being designed for individuals who manage AppDynamics technologies and monitor systems, applications and business process performance
AppDynamics Performance Analyst qualifications are being designed for individuals who use AppDynamics technologies to monitor systems, applications and business process performance
AppDynamics Developer qualifications will be designed for software engineers and related roles who use AppDynamics technologies to optimize the performance of applications and business processes
|End-of-contract data extraction||AppDynamics is a solution that exists inside of the customer's own environment, be it cloud or on premises or SaaS. Any unique data that was stored on the AppDynamics nodes can be gathered prior to removing them from operation with no restriction.|
|End-of-contract process||Subscription services and access to Cisco support services|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||Linux or Unix|
|Designed for use on mobile devices||No|
|Accessibility standards||None or don’t know|
|Description of accessibility||.|
|What users can and can't do using the API||
AppDynamics has a large library of publicly documented North and Southbound APIs which allow management and interaction of the AppDynamics platform. Available API calls and instructions are available at the following URL:
Typically testing of API services would be done in Dev and Test environments prior to production roll-out.
|API documentation formats||HTML|
|API sandbox or test environment||Yes|
|Description of customisation||
The AppDynamics service is a framework to allow monitoring and business analytics of applications. This framework in its nature a customizable platform, flexible enough to choose what kinds of applications and which kinds of targets the customer wants to be available.
In addition, the AppDynamics UI has the ability to be 'branded' in a sense, tailoring the experience to the customer type and role of the user.
|Independence of resources||Service is hosted by the customer's environment or Multi tenanting SaaS, so this availability would be reflected in the systems set up by the customer. The AppDynamics product does have High Availability options to help minimize impact in the event of an outage.|
|Service usage metrics||Yes|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Cisco & AppDynamics (Titan Partner)|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||Never|
|Protecting data at rest||
|Other data at rest protection approach||
FIPS 140-2 compliance for data at rest.
Physical Access Control compliance level depends on how the buyer implements AppDynamics in their own environment.
Further details and examples can be provided on request.
|Data sanitisation process||No|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||
AppDynamics provides a rich source of information about your monitored applications, including the performance of individual business activities, dependency flow between application components, and details on every business transaction in an instrumented environment.
AppDynamics DEXTER (Data Extraction and Enhanced Reporting) can make this process even faster and simpler. DEXTER provides new ways to unlock the data stored in the AppDynamics platform. You can analyze this information in a number of data warehousing and visualization applications, and combine it with your own data to generate customized reports.
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Other protection between networks||
As the AppDynamics product is hosted on the buyer's network, AppDynamics utilizes the secure tunnels already established to talk between nodes. Within the product, here are a couple of examples of the security features offered:
Network security – Communication - All HTTPS communication has been hardened and only allows TLSv1.2 protocols, with weak encryption algorithms disabled.
Network security - Isolation and access control - Network isolation can be set up per tenant or per user, including micro-segmentation for environments that support it (ACI, NSX)
Further details and examples can be provided on request.
|Data protection within supplier network||
|Other protection within supplier network||Communication between all endpoints (users, clouds, integrations) of the product are secured using SSL, over port 443 or 8443. All HTTPS communication has been hardened and only allows TLSv1.2 protocols, with weak encryption algorithms disabled.|
Availability and resilience
|Guaranteed availability||Not applicable for the platform in this sense. Product is hosted by buyer on their internal environment, used to manage applications among their different cloud/on premises destinations.|
|Approach to resilience||HA configuration and strategy available on request|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Restrictions are provided based on RBAC (Role Based Access Controls)|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||No audit information available|
|Access to supplier activity audit information||No audit information available|
|How long system logs are stored for||Less than 1 month|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||FIPS Compliant Libraries|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||Other|
|Other security governance standards||Security standards met to Cisco standards. Further detail available upon request.|
|Information security policies and processes||
Incidents are reported through technical support or directly to the security team.
Cisco has a product security incident response team. More detail can be found at this URL:
Further detail available upon request.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||AppDynamics releases are available quarterly for the customer to choose to accept and upgrade to as needed.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
AppDynamics is a product that resides in the buyer environment.
Source code scanning is done to identify vulnerabilities such as cross site scripting, etc. and is patched in the next maintenance release or sooner if required.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||We identify potential compromises through Cisco technical support escalated as a Severity 1 which receives an immediate fix.|
|Incident management type||Supplier-defined controls|
|Incident management approach||
Users are able to report incidents through a number of methods, including phone, email, or web to Cisco TAC (technical support). Information can be found here:
Cisco TAC has processes for most common events to help users troubleshoot issues experienced with the product.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£3000 to £4500 per unit per year|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||15 day unlimited trial|
|Pricing document||View uploaded document|
|Terms and conditions document||View uploaded document|