Content+Cloud Ltd

Microsoft 365 Productivity Consulting

New Microsoft 365 applications such as Teams provide collaboration features that complement the existing Office application capabilities that users will be familiar with. Content+Cloud can support users in obtaining maximum value from these new tools and your organisation in maximising their strategic benefit.

Features

  • Discovery - Understand business operations
  • Discovery - Understand user working styles
  • Discovery - IT capabilities and training preference style
  • Design - Appropriate tool identification
  • Design - Classification of collaboration types
  • Design - Plan communication and adoption
  • Implement - Launch strategic use cases
  • Implement - Curate a team of business champions
  • Implement - Support content management and curation

Benefits

  • Users empowered to use new tools
  • Improved communication
  • Improved collaboration
  • More efficient workforce
  • Improve information governance and management
  • Managed, secure external collaboration
  • Improved productivity

Pricing

£550 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 9 9 5 2 0 8 2 2 2 0 6 8 7 3

Contact

Content+Cloud Ltd Jack Perschke
Telephone: 0333 241 7689
Email: bids@contentandcloud.com

Planning

Planning service
Yes
How the planning service works
This service is designed to support the planning, implementation, and valuable adoption of Microsoft 365 and associated productivity applications such as Teams, Yammer, SharePoint, etc.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft 365
  • Teams
  • Yammer
  • SharePoint
  • Planner
  • OneNote
  • Delve
  • Flow

Training

Training service provided
Yes
How the training service works
We will work with you to define the training, either off-the-shelf or bespoke, that is required to ensure that your users get the maximum value out of the applications.
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft 365
  • Teams
  • Yammer
  • Planner
  • OneNote
  • SharePoint

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We will help customers to migrate the activities and conversations that they are having in a different collaboration medium into the Microsoft Microsoft 365 environment. This may or may not involved the migration of data.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft 365
  • Teams
  • Yammer
  • Planner
  • OneNote
  • SharePoint

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We have experience of migrating systems and data and have developed a variety of approaches to ensuring the integrity of data and the quality of the system, measured against the user needs and acceptable performance metrics. In this case, the quality of delivery is measured in user satisfaction and through measurement of productivity to be jointly agreed with the customer as meaningful to their organisation.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services
  • Other
Other security services
  • Enterprise Mobility + Security consulting
  • Microsoft Cloud Security consulting

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Ongoing user support and continued delivery of strategic use cases for the tools can be provided by us as required.

Service scope

Service constraints
No specific constraints, but each customer situation should be discussed in detail before defining the scope of the engagement.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
No
Support levels
Our 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise-grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. We also provide a Remote Help Desk service and Out of Hours service.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£550 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.