365Tribe Ltd

YourKnowHow Video Library

A digital video library of approx 200 Microsoft Office 365 videos to help user learn and adopt Office 365. Included are the videos and continual updates and additions for a period of 12 months.

Features

  • Over 200 Office 365 Help/Learning videos
  • Provided in your preferred format MP4/Scorm etc
  • Updated and developed every 30 days
  • Short, bite sized learning. Typically under 4 minutes per video
  • High Definition video with English commentary and on screen transctipts
  • Accessible via Azure/Stream

Benefits

  • Help users understand how and why to use O365
  • Help users get over 'bumps in the road' with O365
  • Save your service desks time

Pricing

£1,850 to £15,000 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at waffle@365tribe.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 9 8 4 2 8 7 0 9 3 7 5 7 3 1

Contact

365Tribe Ltd 365Tribe Ltd
Telephone: 0203 866 1237
Email: waffle@365tribe.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
The video library can be incorporated in to wider O365 adoption and Champions programmes we offer.
Cloud deployment model
Private cloud
Service constraints
Customer must be an Office 365 subscriber
System requirements
Office 365 current subscription

User support

Email or online ticketing support
Email or online ticketing
Support response times
Business hours 9am-5pm GMT. Response within 3 business hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Support provided during business hours via email or phone. All service and support is included.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onboarding is very simple, a single download and then videos applied to your LMS or Stream.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
No data extraction
End-of-contract process
At the end of the contract, the videos remain with the customer but updates and additions would cease to be given.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Videos can be accessed from mobile devices depending hosting chosen by the client.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Videos can be branded if required. If desired existing videos can be made bespoke to the client or additional videos can be created. All customisation would be done by 365Tribe and quoted on request.

Scaling

Independence of resources
The videos are hosted by the client

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Not required
Data export formats
Other
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Not applicable
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The hosting of videos is performed by the client, therefore the availability from 365Tribe is 100%
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Restrictions are managed by the client through their own office 365 security
Access restriction testing frequency
Never
Management access authentication
Other
Description of management access authentication
Management access is again managed by the client through their own Office 365 security

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Our security is managed by Microsoft as all of our technologies are within the walls of Office 365
Information security policies and processes
Our employee handbook includes an Information Security Policy outlining processes employees must follow to ensure they are fully compliant. This process is reviewed on a quarterly basis to ensure processes are being followed inline with expectations.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The client applications that are included with Office 365 are released regularly with updates that provide new features and functionality together with security and other updates. Windows 10 has also adopted this servicing model and is also releasing new functionality regularly. We review the changes on a monthly basis and take advantage of the new features regularly. We also develop new content for our clients and publish this on a monthly basis to support the programmes.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
This would be managed as part of our licensing with Microsoft and each of our customers would have their own license with Microsoft
Protective monitoring type
Undisclosed
Protective monitoring approach
This would be managed as part of our licensing with Microsoft and each of our customers would have their own license with Microsoft.
Incident management type
Undisclosed
Incident management approach
This would be managed as part of our licensing with Microsoft and each of our customers would have their own license with Microsoft.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1,850 to £15,000 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Sample videos available on request for a 4 week trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at waffle@365tribe.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.