Transparity Solutions Limited

Microsoft Office 365

Microsoft Office 365 enables work and collaboration from virtually anywhere. As a Tier 1 Direct certified Microsoft CSP partner, Transparity manages the complete experience, from licensing through to discovery, migration and ongoing support.


  • Exchange Online enterprise messaging and collaboration
  • SharePoint and OneDrive with 1Tb of file storage
  • Office 2016 on device and online
  • Skype for Business collaboration
  • Teams work management
  • Power BI business intelligence
  • Yammer social networking
  • Delve analytics
  • Flow data processing tools


  • Seamless Coordination with the Tools You Already Know
  • Anytime, Anywhere Access
  • Easily Communicate and Collaborate Inside and Outside Your Organisation
  • Simple to Learn, Straightforward to Use
  • Email, Collaboration, and Online Meeting Solutions
  • Safety and Security
  • No Requirement for Advanced IT Knowledge
  • 99.9% Financially-Backed Uptime Guarantee
  • Flexibility for Your Business
  • Professional Face for Your Business


£0.19 to £49.31 per user per month

Service documents

G-Cloud 10


Transparity Solutions Limited

Tim Hannibal and David Jobbins

01202 800000

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements
  • Internet connectivity
  • Internet enabled device

User support

User support
Email or online ticketing support Email or online ticketing
Support response times All tickets are responded to within an hour during contracted times. We provide bespoke SLA's based upon the customers specific requirements.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Customers are able to contact support via a Web Chat facility on our website.
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels Our Service Desk supports all 3rd line incidents with Office 365 as part of our CSP subscription contracts. This is included within the costs of our CSP licenses. Additional support can be purchased as required.

Transparity are able to provide a range of support levels and services to suit the customers requirements.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The initial phase of engagement is recommended to be our onsite workshop meeting. This helps us build a better picture of the requirements and gives our customers confidence in our approach, services and experience. Following this the subsequent design, planning and migration would be undertaken.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users have access to any information and documentation generated as part of the consultancy engagement. They can have PDF and Word copies of all data gathered and generate on request. All customer data recorded against our work is stored in a safe location and can be permanently deleted should our customer require.
End-of-contract process The benefit of Office 365 is that the purchase of the renewal can be placed with another partner and the service transitioned without cost or impact. There will be no additional costs if this were to happen.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Office 365 comes with many applications to access your data, these are all found on the Android and Apple App Stores. Mobile Apps will have limited features over the desktop version.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Microsoft have completed these and passed verification requirements.
Customisation available Yes
Description of customisation Office 365 can be branded to corporate colours and themes.


Independence of resources The load balance of the Office 365 platform is controlled by Microsoft and is focused on delivering an excellent user experience and a financially backed 99.9% uptime SLA.


Service usage metrics No


Supplier type Reseller providing extra support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach Data is encrypted at rest using Bitlocker drive encryption
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can export data during or at the end of their contract by putting their Office 365 tenant into Hybrid mode and exporting data back on premise. Alternatively they can migrate their data to another cloud provider. 3rd party data export tools are also available at an additional cost.
Data export formats
  • CSV
  • Other
Data import formats
  • CSV
  • Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Office 365 has a financially backed 99.9% uptime from Microsoft.
Approach to resilience The Office 365 platform is resilient through being replicated to multiple data centres around the world. The service can be failed over between data centres should an issue arise.
Outage reporting A public web dashboard, email alerts and a web app display all service information.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Access to all of our support and cloud services is centralled managed with two factor authentication enforced with regular password resets.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS International
ISO/IEC 27001 accreditation date 14/02/2018
What the ISO/IEC 27001 doesn’t cover Vendor platform services such as Microsoft O365 and Azure where these are covered by their own accreditations.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 27001 Accredited (Microsoft)
  • ISO 27018 Accredited (Microsoft)
  • Safe Harbor Accredited (Microsoft)
  • SSAE16 SOC1 Type II Accredited (Microsoft)
  • SOC2 Type II Accredited (Microsoft)
  • FISMA Accredited (Microsoft)

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Transparity are committed to the security of our customer data at all times. We have a detailed policy on this which is followed in all we do. More information and the policy is available on requets.

The key objectives of Transparity Solutions Information Security Policy are to preserve:
• Confidentiality - Access to information shall be restricted to those staff of Transparity Solutions and relevant others with agreed authority to view it.
• Integrity – Records are to be complete and accurate with all filing and management systems operating correctly.
• Availability - Information shall be readily available and delivered to the authorised individual or entity, when it is needed.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The purpose and objective of our Change Management process is to control the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to Transparity and its customers services. Our full Change Management process is available on request.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Each consultancy process is different and associated vulnerability management is defined within the project scope.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Each consultancy process is different and associated protective monitoring is defined within the project scope.
Incident management type Supplier-defined controls
Incident management approach Incidents are escalated internally as per our pre defined controls. Escalations include client interaction as required and incident reports are always disclosed.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • New NHS Network (N3)


Price £0.19 to £49.31 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A fully functionaly 30 day trial of Office 365 is available from Microsoft.
Link to free trial


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑