Hyve Limited

Business Continuity planning, audit, recommendations and implementation

Hyve's Business Continuity Service helps businesses prepare themselves to stay available in the event of a disaster. Our team devises strategies and DR plans that identify key areas of the business and will enable users to continue business operations.

Features

  • Review of current set up
  • Recommended business continuity strategy
  • Suggested data, applications and OS copy and replication
  • Suggested offsite back up and restore capability

Benefits

  • Tailor made business continuity service
  • Certified, experienced support engineers
  • Customers benefit from Hyve's security infrastructure

Pricing

£500 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

4 9 8 0 2 4 8 8 3 0 7 2 2 1 5

Contact

Hyve Limited

Neville Louzado

0800 612 2524

info@hyve.com

Planning

Planning service
Yes
How the planning service works
Hyve will help implement their services following a strict PRINCE II Methodology
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Hyve Cloud
  • Amazon AWS
  • Microsoft Azure

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Hyve use PRINCE II Methodology to ensure a smooth migration
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Hyve Cloud
  • Amazon AWS
  • Microsoft Azure

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • CHECK
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Support is by Phone, Email, Live chat and a ticket based system. Support is 24x7x365

Service scope

Service constraints
The Business Continuity Service takes place remotely. Hyve can provide ongoing management of your cloud security infrastructure should you require it, at extra cost. Our professional support team is available 24 x 7 x 365 to answer requests. Specialist arrangements must be made with support team for non urgent out of hours maintenance.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 Tickets - 20 mins Priority 2 Tickets - 1 Hour Priority 3 Tickets - 6 Hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
All web chat services have been fully tested with assistive technology users
Support levels
We provide three tiers of server management: Standard, Full and Advanced. Standard Management includes: network management, hardware management, firewall management, OS management, server monitoring. Cost included in package per month. Full Management includes: as above for standard and including web server management, application layer management and database management. £50 per month. Advanced Management includes: as above for full and including performance tuning and access to Hyve development team. £100 per month. We provide customers with a technical account manager and cloud support engineer.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£500 per person per day
Discount for educational organisations
Yes

Service documents

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