Nigsun Limited

Nigsun - Desktop as a Service

Nigsun DaaS is delivered as providing flexible, high performance, high capacity virtualised desktop. These instances can be used in conjunction with any of Nigsun's other cloud services to deliver a hybrid cloud model. Managed service available with defined and financially backed SLA's.

Features

  • Virtual Machine(s) hosted within UK secure Datasite owned by Nigsun
  • Tier 4 compliance standards datasite
  • Remote access and Managed option
  • 99.9999% availability
  • 24/7/365 service monitoring
  • Supported by a ISO27001, ISO22301
  • Direct connectivity to IX and Tier 1/2 providers

Benefits

  • 24/7/365 service monitoring
  • Reduce CAPEX, minimal OPEX and consistent cost structure
  • Advance backup monitoring underpins industry leading SLA's
  • Choice of carrier and carrier neutrality
  • Experienced audit support through dedicated compliance team
  • Flexible and scalable service
  • Remote management portal

Pricing

£50 per unit per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

497602094477924

Nigsun Limited

Syed Kazmi

07870999991

contact@nigsun.net

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints All planned maintenance is covered by a mandatory 5 day notice period. We reserve the right to conduct unplanned emergency maintenance where necessary, but will always make reasonable efforts to inform impacted customers before work commences. Support is limited to services, hardware and applications provided by Nigsun and does not extend into the customer's application stack.
System requirements
  • Proof of license ownership for customer-provided Microsoft licenses
  • Customers must adhere to fair use policy and ToS

User support

User support
Email or online ticketing support Email or online ticketing
Support response times From 15 minutes but Severity and SLA dependent
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels All Nigsun customers have access to ticket and telephone-based support, unless they choose to take an unmanaged service. Customers have access to a named Account Manager who takes overall responsibility for the customer's commercial, technical and support relationship with Nigsun. Customers are assigned a support "pod" based on the type of solution they have with Nigsun. This ensures customers will always be supported by the same core team of support engineers who are technical experts in their particular solution. Enterprise and public sector customers also have access to a named Service Manager in addition to their Account Manager.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Nigsun Cloud offer services to enable seamless on-boarding and collaborate to design a bespoke solution to meet your requirements. An onboarding process would typically include - Customer information / Timeline setting / Risk assessment / Implementation process / Quality Assurance
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats MS Word
End-of-contract data extraction At the end of the contract any customer data stored will only be extracted by Nigsun with the prior consent of the customer. Nigsun shall purge and destroy (as defined in security accreditation for different ILs) customer data from any of its own equipment after the contract ends.
End-of-contract process A similar process to on-boarding is provided for customers wishing to leave Nigsun. We provide full transitional services at an additional charge (please refer to the pricing document for more details). An example phased off-boarding process is as follows: 1. Discovery: Nigsun meets the customer’s new provider who will lead the project 2. Timelines: Timelines are agreed where possible and alternatives offered when needed 3. Risk: Nigsun identifies any risks that may not be apparent to the new provider or that are inherent to the Nigsun solution 4. Implementation: Nigsun assists the new provider if needed 5. Quality Assurance: Nigsun offers a review meeting if the new provider requires. Network-based WAF customers will need to point their DNS records away from Nigsun name servers and back to their own (or new suppliers) name servers.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service As a remote desktop service
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing If non-text content is a test or exercise that would be invalid if presented in text, then text alternatives at least provide descriptive identification of the non-text conten
API No
Customisation available No

Scaling

Scaling
Independence of resources QoS policies / guaranteed resources

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Any data kept on the DaaS can be exported to other machine authorised by using a zip archive.
Data export formats
  • CSV
  • Other
Other data export formats Zip
Data import formats
  • CSV
  • Other
Other data import formats Zip

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Network availability - 100% Infrastructure availability - 99.99% Availability is based on the total number of operating hours of a given calendar month and excludes planned and emergency maintenance. Service credits of up to 10% of the standard monthly support fee are payable for any month where the availability SLA is not met.
Approach to resilience Nigsun Data centre offers over 4000sq ft of secure and flexible space, connected by dedicated fibre. High voltage power connections are provided from two separate primary sub-stations. All mission-critical services including Standby Generation, Cooling systems and UPS (uninterruptible power system) are provided at N+1 across the whole facility. Provision of diverse A & B power to each data rack and all cloud service platforms. The data centre Backup power generation with minimum of 72 hours fuel storage. Business continuity complies to ISO 22301
Outage reporting Customer notifications are managed via ticketing system and email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Management access to location is strictly restricted to authorised and vetted staff only. Access allowed in order to carry out their specific tasks and responsibilities. Logical and physical separation of access rights is provided, and all management interfaces are restricted to internal private networks and are not accessible to the internet or external networks.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date 16/05/2018
What the ISO/IEC 27001 doesn’t cover Software development
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification SecurityMetrics
PCI DSS accreditation date 23/05/2018
What the PCI DSS doesn’t cover Software Development
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Nigsun operates a central management system to ensure that controls are deployed to address business and legislative requirements. This is coupled with a continual internal and external audit programme against international and industry accepted standards for security, with Quarterly management review of progress against targets and metrics and the programme for ensuring employees are aligned and understand their responsibilities to comply the highest standards. Nigsun holds certifications in the following standards: * ISO27001 - Information Security * PCI DSS * ISO22301 - Business Continuity

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change management system operational which documents all changes, responsible parties, time of change and senior-level sign off. All changes pass through a Change Advisory Board (CAB)
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability scan run once per month and critical vulnerabilities patched within 30 days. Additional vulnerability scan run after any significant change implementation.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Internally designed and developed threat monitoring system is run on all infrastructure.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach ISO27001-complaint processed by 24/7 available team to make it operational ASAP.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £50 per unit per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Nigsun offers a free trial of the service in line with the clients service scope. The trial period will be for an agreed period, typically this is no longer than 1 month.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
Return to top ↑