Infosys Limited

Digital Experience

Infosys Digital helps enterprises redefine consumer experiences, renew and amplify their technology core, develop new business models and ensure unified orchestration and management across digital ecosystem. We leverage social media, mobile, analytics, content management, digital commerce, big data, cloud,IOT through a combination of consulting capabilities, business solutions, products, and platforms.

Features

  • Customer Experience Solution: Channel-less Transformation, Customer engagement solutions
  • Digital Marketing Solutions: Experience & Campaigns Management, Marketing Ops
  • Employee Experience Solutions: Employee Productivity & Engagement, Channel Empowerment
  • Enterprise Effectiveness: Document Management, Digital Asset Management, Partner Portal Solutions
  • Analytics, SEO, personalization, responsiveness and migration features
  • Enterprise app catalog delivers the right apps to any device

Benefits

  • Self service on digital channels reduces traffic at call centres
  • Reduction in marketing spend and brand launch cycle time
  • Provide enhanced customer Engagement, Satisfaction and Profitability
  • Best in class digital experience
  • Maximizes Up sell and cross sell with recommendations engine Digitization
  • Remove manual and automate back office processes by automating KYC.
  • Provides better tools for informed decisions
  • Empowers customers and employees to have information on go.

Pricing

£1100 per unit

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

4 9 6 1 6 6 9 3 7 5 1 8 8 5 2

Contact

Infosys Limited

David Burgess

+44 7985663029

ukps@infosys.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints NA
System requirements NA

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Can be agreed with customer based on requirements
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AAA
Web chat accessibility testing NA
Onsite support Yes, at extra cost
Support levels We offer a variety of support models - we will work with the client and agree on a suitable model including SLAs, KPIs, coverage hours etc.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Through training
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Word
End-of-contract data extraction NA
End-of-contract process This information will be covered at the deal level contract

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Based on the client requirement.
Service interface No
API No
Customisation available Yes
Description of customisation All the CMS comes with the out of box features and based on the customer requirement we can customize it

Scaling

Scaling
Independence of resources None or don't know

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Never
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach NA
Data export formats Other
Other data export formats NA
Data import formats Other
Other data import formats NA

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Bonded fibre optic connections
Data protection within supplier network Other
Other protection within supplier network NA

Availability and resilience

Availability and resilience
Guaranteed availability NA
Approach to resilience NA
Outage reporting NA

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Limited access network (for example PSN)
Access restrictions in management interfaces and support channels NA
Access restriction testing frequency Never
Management access authentication Limited access network (for example PSN)

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 EU Safe Harbor Framework/U.S. – Swiss Safe Harbor Framework
ISO/IEC 27001 accreditation date NA
What the ISO/IEC 27001 doesn’t cover NA
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 27001:2013
  • SSAE 18 SOC 1Type II

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach This would be answered at the overall deal level
Information security policies and processes This would be answered at the overall deal level

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach NA
Vulnerability management type Undisclosed
Vulnerability management approach NA
Protective monitoring type Undisclosed
Protective monitoring approach NA
Incident management type Undisclosed
Incident management approach NA

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1100 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial We will be happy to arrange a demo of the solution and also consider a use case for POC based on business requirements

Service documents

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