Bramble Hub Limited

Bramble Hub Marathon - Citrix NetScaler Health Check

Citrix NetScaler is a core component of many networks and provides advanced security and load balancing techniques to protect sensitive networks and the data they transmit from unauthorised access

Features

  • Check Firmware and DNS
  • Identify any configuration errors
  • Check Network configuration
  • Check NetScaler Gateway Policies
  • Check SSL configuration

Benefits

  • Helps maintain the security of the IT infrastructure
  • Can provide analysis for compliance and audit regulatory requirements.
  • Part of a best practice lifecycle management strategy
  • Ensures that operationally the NetScalers remain fit for purpose
  • Ensures that existing device configurations are both optimised and secure

Pricing

£1590.00 per unit

  • Education pricing available

Service documents

G-Cloud 9

495989329008596

Bramble Hub Limited

Roland Cunningham

+44 (0) 2077350030

contact@bramblehub.co.uk

Planning

Planning
Planning service Yes
How the planning service works We would often have a scoping call with the customer to talk through the options and then we would offer a chargeable Design Workshop to help plan what we are going to implement.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Azure
  • O365

Training

Training
Training service provided Yes
How the training service works We provide knowledge transfer for certain skill sets. This will not be official training and there will not be an accreditation linked to it.
Training is tied to specific services Yes
Services the training service works with
  • O365
  • Azure
  • Exchange
  • Active Directory
  • SCCM
  • Intune
  • VMWare
  • Citrix

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We would have a scoping call with the customer to talk through the options and then we would offer a chargeable Design Workshop to help plan what we are going to implement.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Exchange Server 2003
  • Exchange Server 2007
  • Exchange Server 2010
  • Exchange Server 2013
  • Exchange Server 2016
  • Lotus Notes
  • Exchange 2010
  • Exchange 2013
  • Exchange 2016
  • Office 365

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works This service is to ensure that the system is working to a high standard and the customer is using the system to its fullest. We will provide documentation with our findings and suggested remediation.

Security testing

Security testing
Security testing service Yes
Security testing type
  • Penetration testing
  • IT Health Checks
  • Other
Other security testing
  • Cyber Essentials Basic
  • Cyber Essentials Plus
Accredited security testers Yes
Security testing accreditations Other
Other security testing accreditations
  • Microsoft Certified Technology Specialists: Exchange Server
  • Certified Ethical Hacker
  • IASME Gold

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works We can provide Helpdesk Support around the following software ; Microsoft Server, O365, Azure, SCCM, Exchange, VMWare, Citrix, Hyper-V, Active Directory, Anti Virus.

Service scope

Service scope
Service constraints Support cover is 9-5:30, Mon-Fri excl bank holidays. We can only offer a call logging service out of those hours.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Target response is 1 hour during the hours of 9-5:30, Mon-Fri excl bank holidays.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels We provide 1st/2nd and 3rd Line Support. Indicative costing is as follows 1st Line - 120 calls annually - £1770, 2nd Line - 120 calls annually - £4450, 3rd Line - 120 calls annually - £8330. With every support contract you will be allocated an Account Manager to escalate any issues to.

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Microsoft, Citrix, VMWare, Synerway, Exinda, Cisco,

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £1590.00 per unit
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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