Brookcourt Solutions

Domain Tools

DomainTools helps IT Security analysts assess threat levels of unknown domains, profile attackers and quickly enumerate associated internet assets in order to stop attacks early, saving time and money. DomainTools has the most comprehensive data on domain name, DNS and related data for cyber threat intelligence.

Features

  • Profile phishing domains and IPs that cyber criminals use
  • Identify dangerous infrastructure before domains appear in blacklists
  • Profile malicious infrastructure, and analyse the risk of domains
  • Look back on DNS records to uncover connections
  • Web interface/APIs sources help detect cybercrime and cyberespionage
  • Intelligence risk scoring with industry-leading passive DNS data
  • IP address changes, registrar changes and name server changes
  • Return domain names that sharecommon web host IP address
  • IPv4 IP address range sub-allocations
  • 4 independent passiveDNS feed sources providing global coverage

Benefits

  • Avoid the blind spots that come with inferior data sources
  • Pinpoint the most valuable investigative path
  • Adversary profiling and attack infrastructure mapping
  • Forensic maps of criminal activity to triage threat indicators
  • Investigate Collaboration button
  • Ease of administration and Licensing Options
  • SaaS performance flexibility and architecture
  • Support and Training included in the subscription
  • Out-of-Box Reporting formats and exports
  • Scalable Monitors – best in class

Pricing

£12000 to £200000 per instance per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

495738518383244

Brookcourt Solutions

Phil higgins

01737886111

charlotte.gurney@brookcourtsolutions.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Usage based licensing/subscription model with unlimited user accounts, but limited by queries per month (actual usage).
System requirements Fully SaaS operated and accessible via web browsers

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Online support available 24/7.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat support if needed for online case resolution
Web chat accessibility testing N/a
Onsite support Yes, at extra cost
Support levels L1 support accessed via email at memberservices@domaintools.com; L2 support is provided if issues resolution requires in-depth review and for API/integration support
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started DomainTools Technical and Sales Representatives assist customers to start using the DomainTools services, with introductory, advanced and bespoke training
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users may generate reports of domain investigations and export those reports in PDF file format. Iris domain investigations can also be exported individually, saved, and imported in Iris as Investigations. Iris search Hash, CSV, and STIX format data exports are also available
End-of-contract process DomainTools Client Services will reach out to the End Customer (or the Reseller Partner if the previous subscription contract was transacted through a Partner) to renew the subscription contract prior to the renewal date. DomainTools also encourages Reseller Partners to actively engage with the End Customer and the DomainTools Client Services Team to renew subscription contracts.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Yes, DomainTools services can be accessed from mobile devices.
Accessibility standards None or don’t know
Description of accessibility N/a
Accessibility testing N/a
API Yes
What users can and can't do using the API Yes, DomainTools offers numerous APIs to integrate with other solutions.
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation DomainTools customers may change the user interface of DomainTools products to suit their workflows

Scaling

Scaling
Independence of resources DomainTools services are overload protected by limiting API calls to 240 per minute.
We have software in place to detect abusive traffic and limit impact as well as monitoring in place for errors and timeouts

Analytics

Analytics
Service usage metrics Yes
Metrics types Detailed usage reports are provided under the My Account page for quotas in terms of Included/Month, Used and Remaining. Equivalents available vi API calls for API services
Reporting types
  • API access
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Domain Tools

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users may generate reports of domain investigations and export those reports in PDF file format. Iris domain investigations can also be exported individually, saved, and imported in Iris as Investigations. Iris search Hash, CSV, and STIX format data exports are also available. Also integrated with Splunk, IBM Security, Anomali, ThreatConnect, MISP Threat Sharing and Maltego.
Data export formats
  • CSV
  • Other
Other data export formats
  • STIX format data exports are also available
  • Iris search Hash,
  • Common Event Format
Data import formats Other
Other data import formats DomainTools services do not provide open data upload options

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Available on request as a SaaS with 99.9% uptime – no reimbursement for downtime.
Approach to resilience Available on request
Outage reporting Email based notifications are provided to Enterprise customers, announcing planned outages and results of such activity.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Single or two factor authentication options are supported
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification PCI Rapid Comply
PCI DSS accreditation date 07/1 2007
What the PCI DSS doesn’t cover The only systems covered by PCI DSS are the ones involved in the credit card transactions. This doesn't include customer management database, data gathering systems, data processing systems, nor any customer facing web infrastructure.
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Discussion available on request
Information security policies and processes Discussion available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Code is kept in a Git based source code control system and all changes are checked in and thoroughly tested before being put into our production infrastructure. Systems are built and managed using configuration management tools.
Vulnerability management type Undisclosed
Vulnerability management approach Historically have relied on US-Cert mailing lists to become aware of vulnerabilities and patch releases applying patches as deemed appropriate in our infrastructure.
Protective monitoring type Undisclosed
Protective monitoring approach In-house created tooling to monitor production access patterns, errors, and abuse patterns
Incident management type Undisclosed
Incident management approach We have 24x7x365 on-call support managing any production incidents. Customers can report issues via our ZenDesk ticketing system.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £12000 to £200000 per instance per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Available on request

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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