At TBSCG we provide bespoke services to develop micro-services based in the cloud, we provide:
* 24x7 support
* Development (green field/additional requirements using .NET/C#/Java)
* Bug fixes
* Systems Management
* Project Management
* Testing (Manul/Automated)
* Design, UX, Strategy
* AWS Lambdas, Gateway, DynamoDB
- Numerous Solutions Partner (Microsoft, AEM, Magnolia Sitecore etc).
- Systems Management
- Project Management (Agile, Waterfall, Hybrid)
- Design, UX, Strategy
- Mobile Applications Design and build
- Cost effective (onshore, client site, near shore)
- Dedicated support team (DevOps Enabled)
- Fully supported up to 24x7x365
- Experienced development teams
- Experienced System Build teams
- Fully configurable solution with no VM restrictions
- 99.995% uptime available
- UK, EU & Worldwide Datacentres
- TBSCG private cloud offers most cost effective hosting solution
- Access your servers/systems from anywhere/anytime any device
£450 per person per day
- Education pricing available
+44 208 133 1630
|How the planning service works||
TBSCG are very expereinced in planning an implementing full life-cylce projects in the Cloud environment. We have numerous clients, both on our cloud system, and on other cloud platforms (e.g. Azure/AWS) that we have provided planning services. Our Architects are knowledgeable in all aspects of cloud configuration private, hybrid and public.
We will work with yourselves to understand you needs, and provide the best and most cost effective solution possible.
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||
At TBSCG we provide:
* one-2-one training
* group training (face to face and via online tools like skype)
We always tailor the training to the organization and participants level, based on:
* what the client wants
* who the audience is and their skill levels
* the specific implemented solution (where applicable)
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
TBSCG have been migrating clients from "Environment A" to "Environment B" for over 12 years! We have experience in helping clients move from "bare metal" to the cloud, from "bare metal" to "bare metal" and from "cloud to cloud".
We will work with yourselves to understand your requirements, what you are looking and how this is best achieved in the quickest, safest, and most cost effective manner.
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
QA: TBSCG has a dedicated QA team that can, and does undertake the QA work for their clients. They ensure that the quality of work (either ours, yours or another third party) is up to the highest possible standard
Performance Testing: TBSCG undertakes performance testing of all sites that it builds - it can also work with an external 3rd party of your choice to provide additional load testing.
TBSCG tests all sites that they design/build, also ones that they provide support services to.
|Security testing service||Yes|
|Security testing type||
|Other security testing||Website safety checks|
|Accredited security testers||No|
|Certified Professional (CCP) risk analysts||No|
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
TBSCG has it's own cloud so can support the full solution. TBSCG has this solution available on request.
We can also support all the major cloud environments (AWS/Azure)
We will also support the clients environment if they are running on their own machines ("bare metal") or in a cloud provider of their choice
|Service constraints||At this point there are none that we are aware of|
|Email or online ticketing support||Email or online ticketing|
|Support response times||We provide different levels of support for different levels of tickets, however we can provide support of <1hr response of P1 if applicable, and this can be 24x7 if required|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AA or EN 301 549|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
We can (and do for clients) provide support in the following levels: 9-5 UK time (5 or 7 days a week) 8-8 UK time (5 or 7 days a week) 24x7.
We can (and do for some clients) provide a dedicate account manager and support engineers. We will provide tailored support for clients based on their needs, requirements and budgets.
Standard support SLA's are:
Sev 1. A system-wide software failure in production. Response 1 hour Fixed or Fix Plan 3 hours.
Sev 2. An issue that degrades system-wide performance of the software in production but is not a Priority 1 Error : Response 4 hours Fixed or Fix Plan 8 hours.
Sev 3. An issue that has little to no impact on the production environment. Response 8 hours Fixed or Fix Plan 20 hours.
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£450 per person per day|
|Discount for educational organisations||Yes|
|Pricing document||View uploaded document|
|Terms and conditions document||View uploaded document|