Snelling Business Systems Ltd
Digital Signage Software and Solutions
My Signage Portal - Your cloud-based resource for updating and managing your Digital Signage Network. Upload, update, schedule and manage content on your signage screens by uploading content to the secure server from the comfort of your web browser. No additional software installation required.
Features
- Rapid Publishing Tool - Send PC/laptop content to screens
- Customisable Layouts - Design your own layouts and backgrounds
- Schedule Playlists - publish immediately or in Future
- Remote Commands - update content, stop/start playback
- Scrolling Text Zones/RSS
- Multi-Screen Synchronisation
- User Management - Create/manage as many user accounts
- Reports - Status Reports on Users, Screens or Players
- Touch Content - Use buttons to weave your pages together.
- Live HDMI or VGA Feed From External Sources
Benefits
- Create Custom layouts - allows custom layouts to be created
- Connectivity - Lan WiFi and 4G options
- Update from anywhere - Update using PC or MAC
- Schedule playlists - Any time and date in the future
- Remotely Update content, stop/start playback, adjust volume
- Get live status reports exportable to Excel
- Create and manage user accounts + custom restrictions
- Send content from PC/laptop to signage screens in 3 steps
- Fully customisable scrolling ticker message
- Display social media feeds, website or live web feeds
Pricing
£46 a device a month
- Free trial available
Service documents
Framework
G-Cloud 12
Service ID
4 9 4 8 6 8 6 8 3 4 0 7 8 2 4
Contact
Snelling Business Systems Ltd
Alexandra Weston
Telephone: 01603711111
Email: sales@snellingbiz.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- There are no real constraints. Lifetime technical support offered by the Service Provider between 9am and 5pm, Monday to Friday.
- System requirements
-
- Content Update via PC or MAC only
- Screens Pre-loaded with Android Boards
- Content Update via Separate Media Player Possible
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Aim to respond within 2 working hours for requests recieved between 08.00 - 17.00 Monday to Friday (excluding bank holidays)
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Free lifetime technical support provided by the service provider within normal business hours (09.00 - 17.00, Monday to Friday). Advance replacement available for failed equipment.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
The solution is designed for ease-of-use in setup and use without necessitating IT assistance. When logging onto the portal, users can access a vast library of FAQs and support videos that explain every feature.
The service provider also offer telephone support. Each signage screen is also supplied with a printed hardware setup sheet along with a full manual on CD. - Service documentation
- Yes
- Documentation formats
-
- Other
- Other documentation formats
-
- Compact Disc
- Printed Literature
- End-of-contract data extraction
- N/A
- End-of-contract process
- N/A
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- No
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- Resilience of the server is optimum to negate any impact of user demand on the service.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Customers can access metrics directly from the 'My Signage' Portal, which keeps a record of every action performed on the CMS ‐ from both users and screens/players. From seeing the current status of a screen to checking who last updated a player. Reports are kept of users and screens/players actions, for your peace of mind, which can be exported as Excel spread sheets.
- Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Allsee Technologies Ltd
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- Never
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- N/A
- Data export formats
- CSV
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- JPEG
- MPEG4
- Microsoft Word
- Microsoft Excel
Data-in-transit protection
- Data protection between buyer and supplier networks
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- Service level from order processed to training is 7-14 days. Credit notes applied to invoice.
- Approach to resilience
- Scalable Server Computing Power allows us to expand the server to suit our requirements. EBS Provisioned IOPS Storage (SSD) - our media server is located at the second largest data centre in Amazon’s Global Infrastructure. The SSD (Solid-State Drives)-backed hard drives are automatically replicated to protect your data in real-time and ensures that no hardware failure can harm the data. Further details are available upon request
- Outage reporting
- Email Alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Access to the Content Management Systems requires an Administrator Account, which must only be assigned to the appropriate personnel. The Administrator Login is password protected to manage and control restricted actions/sections of the CMS, and control user activities and privileges.
- Access restriction testing frequency
- Never
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
-
We are Cyber Essentials certified, with anti-virus and firewalls, as well as practices for keeping all information, documents secure. We have implemented a host of measures such as two-factor authentication, secure data transmission, and Malware protection systems. For example,
• Sophos Intercept X to include Endpoint Detection and Response (EDR) installed on servers
• Servers configured to monitor for Cryptolocker attacks and lockout and account coping data to the server with potential malicious payloads
• Attachment Protect- Defend against infection from weaponized attachments often used in ransomware, keylogger, trojan and spyware attacks with multi-layered inspection including static and dynamic analysis - Information security policies and processes
- All employees are required to understand and abide the Employees Handbook, which covers our information security and Acceptable Use Policy. This is agreed and signed by all new staff before a login is provided. As a matter of practice, staff must never leave their stations without logging out of their systems, or leaving database or documents opened and accessible at any time when unattended. If an incident occurs this is brought to the attention of the line manager who then escalates this to resolve the issue quickly. There escalation procedure is outlined within the Employee Handbook.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- The key objective is to protect our client production services from any potential outages and/or disruption resulting from change.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Supplier's internally defined management processes which include planned and as-needed scanning, identification, notification, remediation and reporting.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Supplier's own protective monitoring processes in line with contract and customer requirements.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Any security or data breach event must be reported immediately. The supplier will notify its commercial insurance provider. If a security incident or data breach event involves a customer tenant, the customer must be promptly notified in writing. All reports of security incidents and data breaches will be thoroughly investigated.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £46 a device a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- The free trial allows customer full access to ALL features of the software. However, using the Free Trial does not allow the buyer to publish content to the screen.