Snelling Business Systems Ltd

Digital Signage Software and Solutions

My Signage Portal - Your cloud-based resource for updating and managing your Digital Signage Network. Upload, update, schedule and manage content on your signage screens by uploading content to the secure server from the comfort of your web browser. No additional software installation required.

Features

  • Rapid Publishing Tool - Send PC/laptop content to screens
  • Customisable Layouts - Design your own layouts and backgrounds
  • Schedule Playlists - publish immediately or in Future
  • Remote Commands - update content, stop/start playback
  • Scrolling Text Zones/RSS
  • Multi-Screen Synchronisation
  • User Management - Create/manage as many user accounts
  • Reports - Status Reports on Users, Screens or Players
  • Touch Content - Use buttons to weave your pages together.
  • Live HDMI or VGA Feed From External Sources

Benefits

  • Create Custom layouts - allows custom layouts to be created
  • Connectivity - Lan WiFi and 4G options
  • Update from anywhere - Update using PC or MAC
  • Schedule playlists - Any time and date in the future
  • Remotely Update content, stop/start playback, adjust volume
  • Get live status reports exportable to Excel
  • Create and manage user accounts + custom restrictions
  • Send content from PC/laptop to signage screens in 3 steps
  • Fully customisable scrolling ticker message
  • Display social media feeds, website or live web feeds

Pricing

£46 a device a month

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

4 9 4 8 6 8 6 8 3 4 0 7 8 2 4

Contact

Snelling Business Systems Ltd Alexandra Weston
Telephone: 01603711111
Email: sales@snellingbiz.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
There are no real constraints. Lifetime technical support offered by the Service Provider between 9am and 5pm, Monday to Friday.
System requirements
  • Content Update via PC or MAC only
  • Screens Pre-loaded with Android Boards
  • Content Update via Separate Media Player Possible

User support

Email or online ticketing support
Email or online ticketing
Support response times
Aim to respond within 2 working hours for requests recieved between 08.00 - 17.00 Monday to Friday (excluding bank holidays)
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Free lifetime technical support provided by the service provider within normal business hours (09.00 - 17.00, Monday to Friday). Advance replacement available for failed equipment.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The solution is designed for ease-of-use in setup and use without necessitating IT assistance. When logging onto the portal, users can access a vast library of FAQs and support videos that explain every feature.

The service provider also offer telephone support. Each signage screen is also supplied with a printed hardware setup sheet along with a full manual on CD.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Compact Disc
  • Printed Literature
End-of-contract data extraction
N/A
End-of-contract process
N/A

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Resilience of the server is optimum to negate any impact of user demand on the service.

Analytics

Service usage metrics
Yes
Metrics types
Customers can access metrics directly from the 'My Signage' Portal, which keeps a record of every action performed on the CMS ‐ from both users and screens/players. From seeing the current status of a screen to checking who last updated a player. Reports are kept of users and screens/players actions, for your peace of mind, which can be exported as Excel spread sheets.
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Allsee Technologies Ltd

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
N/A
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • JPEG
  • MPEG4
  • Microsoft Word
  • Microsoft Excel
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Service level from order processed to training is 7-14 days. Credit notes applied to invoice.
Approach to resilience
Scalable Server Computing Power allows us to expand the server to suit our requirements. EBS Provisioned IOPS Storage (SSD) - our media server is located at the second largest data centre in Amazon’s Global Infrastructure. The SSD (Solid-State Drives)-backed hard drives are automatically replicated to protect your data in real-time and ensures that no hardware failure can harm the data. Further details are available upon request
Outage reporting
Email Alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access to the Content Management Systems requires an Administrator Account, which must only be assigned to the appropriate personnel. The Administrator Login is password protected to manage and control restricted actions/sections of the CMS, and control user activities and privileges.
Access restriction testing frequency
Never
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We are Cyber Essentials certified, with anti-virus and firewalls, as well as practices for keeping all information, documents secure. We have implemented a host of measures such as two-factor authentication, secure data transmission, and Malware protection systems. For example,

• Sophos Intercept X to include Endpoint Detection and Response (EDR) installed on servers
• Servers configured to monitor for Cryptolocker attacks and lockout and account coping data to the server with potential malicious payloads
• Attachment Protect- Defend against infection from weaponized attachments often used in ransomware, keylogger, trojan and spyware attacks with multi-layered inspection including static and dynamic analysis
Information security policies and processes
All employees are required to understand and abide the Employees Handbook, which covers our information security and Acceptable Use Policy. This is agreed and signed by all new staff before a login is provided. As a matter of practice, staff must never leave their stations without logging out of their systems, or leaving database or documents opened and accessible at any time when unattended. If an incident occurs this is brought to the attention of the line manager who then escalates this to resolve the issue quickly. There escalation procedure is outlined within the Employee Handbook.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The key objective is to protect our client production services from any potential outages and/or disruption resulting from change.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Supplier's internally defined management processes which include planned and as-needed scanning, identification, notification, remediation and reporting.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Supplier's own protective monitoring processes in line with contract and customer requirements.
Incident management type
Supplier-defined controls
Incident management approach
Any security or data breach event must be reported immediately. The supplier will notify its commercial insurance provider. If a security incident or data breach event involves a customer tenant, the customer must be promptly notified in writing. All reports of security incidents and data breaches will be thoroughly investigated.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£46 a device a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
The free trial allows customer full access to ALL features of the software. However, using the Free Trial does not allow the buyer to publish content to the screen.

Service documents