Castle Computer Services Ltd

DRaaS

The standby features of DRaaS allows Castle to deliver continuous high availability to a virtual infrastructure on an incremental basis which minimises the Recovery Point and Recovery Time. Only incremental changes are replicated to the Data Centre ensuring similar versions of the local production VM’s are available with minimal differential.

Features

  • Outsourced solution that delivers a DR IT recovery process
  • 1 Annual DR test included
  • Improved Business Continuity and Disaster Recovery
  • Enhanced and Extended IT Resources
  • Verification of successful replications
  • Increased Security
  • Improved Systems Availability
  • Environmentally Friendly

Benefits

  • Tier 3+ ISO27001 compliant Data Centres
  • Recover critical applications/data during a disaster situation
  • Streamline how you handle a disaster situation
  • Access to a team of qualified and experienced IT consultants
  • All systems are proactively monitored 24/7
  • A robust DR solution can significantly reduce your losses
  • Securely Accommodate home workers and remote users
  • Utilising a shared data centre helps reduce your carbon footprint
  • Services can be scaled according to requirements, increased or decreased.
  • A robust DR solution can help protect against reputational damage

Pricing

£75 per virtual machine per month

Service documents

Framework

G-Cloud 11

Service ID

4 9 4 6 7 5 3 6 3 8 0 8 6 3 6

Contact

Castle Computer Services Ltd

Paul Sutherland

01698 844600

paul.sutherland@castle-cs.com

Service scope

Service constraints
None applicable as long as a DRaaS assessment has been carried out.
System requirements
  • VMware capable
  • Hyper V capable
  • Physical server capabililty

User support

Email or online ticketing support
Email or online ticketing
Support response times
Always within 1 hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
DRaaS support is based on 24/7. We provide a technical support engineer to facilitate the invocation process
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We undertake a DRaaS assessment to fully scope and document the recovery process. During this process we will identify different tiers of servers to be recovered. Full training is provided.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data is provide by mutually agreeable methods or deleted as required by the customer.
End-of-contract process
Data can be deleted as required as an inclusive service or provided by mutually agreed methods, at cost.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
The DRaaS environment is capable of handling multiple customers invocations with no service degradation.
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Virtual machines
  • Files
  • Databases
Backup controls
A tailored replication schedule will be established to meet the customers requirements
Datacentre setup
Multiple datacentres
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Encrypted in transit and at rest.

Availability and resilience

Guaranteed availability
Availability SLA is 99.85%
Should SLAs not be achieved then refund is equivalent to the period of unavailability at rate of current payment.
Approach to resilience
N+1 for all components as a minimum and further information available on request.
Outage reporting
Alerts are provided via Email and SMS

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Active Directory restrictions on a very strict 'accessed as necessary' by the correctly accredited and authorised Administrators.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Castle are working towards achieving the ISO 27001 standard and are aligning our security policies and processes accordingly. This is further enforced by policies and processes from HM Cyber Essentials Scheme and the CESG Information Risk Management 10 Steps to Cyber Security regime.
Information security policies and processes
Castle are working towards achieving the ISO 27001 standard and are aligning our security policies and processes accordingly. This is further enforced by policies and processes from HM Cyber Essentials Scheme and the CESG Information Risk Management 10 Steps to Cyber Security regime

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change Management is most important and delivered to ITIL guidelines.
Full appreciation of risk and affect are evaluated with impact and contingency considered. All changes are referred to the Change Management Board made up of company directors.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We constantly assess threats and risk with reference to, and collaboration with our key security vendors. We always make full assessment of threat and risk and will take the necessary actions when required.
With 24x7 cover we are well placed to act if and when required.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We monitor systems 24x7 and constantly assess threats and risk with reference to, and collaboration with our key security vendors. We always make full assessment of threat and risk and will take the necessary actions when required.
With 24x7 cover we are well placed to act if and when required.
Incident management type
Supplier-defined controls
Incident management approach
Our Service Desk is run within ITIL guidelines and Incident Management is delivered under these guidelines.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
VLAN configuration as a minimum

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Best Practice in relation to energy efficiency is constantly assessed and deployed where possible.

Pricing

Price
£75 per virtual machine per month
Discount for educational organisations
No
Free trial available
No

Service documents

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