Castle Computer Services Ltd

DRaaS

The standby features of DRaaS allows Castle to deliver continuous high availability to a virtual infrastructure on an incremental basis which minimises the Recovery Point and Recovery Time. Only incremental changes are replicated to the Data Centre ensuring similar versions of the local production VM’s are available with minimal differential.

Features

  • Outsourced solution that delivers a DR IT recovery process
  • 1 Annual DR test included
  • Improved Business Continuity and Disaster Recovery
  • Enhanced and Extended IT Resources
  • Verification of successful replications
  • Increased Security
  • Improved Systems Availability
  • Environmentally Friendly

Benefits

  • Tier 3+ ISO27001 compliant Data Centres
  • Recover critical applications/data during a disaster situation
  • Streamline how you handle a disaster situation
  • Access to a team of qualified and experienced IT consultants
  • All systems are proactively monitored 24/7
  • A robust DR solution can significantly reduce your losses
  • Securely Accommodate home workers and remote users
  • Utilising a shared data centre helps reduce your carbon footprint
  • Services can be scaled according to requirements, increased or decreased.
  • A robust DR solution can help protect against reputational damage

Pricing

£75 per virtual machine per month

Service documents

G-Cloud 11

494675363808636

Castle Computer Services Ltd

Paul Sutherland

01698 844600

paul.sutherland@castle-cs.com

Service scope

Service scope
Service constraints None applicable as long as a DRaaS assessment has been carried out.
System requirements
  • VMware capable
  • Hyper V capable
  • Physical server capabililty

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Always within 1 hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels DRaaS support is based on 24/7. We provide a technical support engineer to facilitate the invocation process
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We undertake a DRaaS assessment to fully scope and document the recovery process. During this process we will identify different tiers of servers to be recovered. Full training is provided.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data is provide by mutually agreeable methods or deleted as required by the customer.
End-of-contract process Data can be deleted as required as an inclusive service or provided by mutually agreed methods, at cost.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources The DRaaS environment is capable of handling multiple customers invocations with no service degradation.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual machines
  • Files
  • Databases
Backup controls A tailored replication schedule will be established to meet the customers requirements
Datacentre setup Multiple datacentres
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Encrypted in transit and at rest.

Availability and resilience

Availability and resilience
Guaranteed availability Availability SLA is 99.85%
Should SLAs not be achieved then refund is equivalent to the period of unavailability at rate of current payment.
Approach to resilience N+1 for all components as a minimum and further information available on request.
Outage reporting Alerts are provided via Email and SMS

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Active Directory restrictions on a very strict 'accessed as necessary' by the correctly accredited and authorised Administrators.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Castle are working towards achieving the ISO 27001 standard and are aligning our security policies and processes accordingly. This is further enforced by policies and processes from HM Cyber Essentials Scheme and the CESG Information Risk Management 10 Steps to Cyber Security regime.
Information security policies and processes Castle are working towards achieving the ISO 27001 standard and are aligning our security policies and processes accordingly. This is further enforced by policies and processes from HM Cyber Essentials Scheme and the CESG Information Risk Management 10 Steps to Cyber Security regime

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change Management is most important and delivered to ITIL guidelines.
Full appreciation of risk and affect are evaluated with impact and contingency considered. All changes are referred to the Change Management Board made up of company directors.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We constantly assess threats and risk with reference to, and collaboration with our key security vendors. We always make full assessment of threat and risk and will take the necessary actions when required.
With 24x7 cover we are well placed to act if and when required.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We monitor systems 24x7 and constantly assess threats and risk with reference to, and collaboration with our key security vendors. We always make full assessment of threat and risk and will take the necessary actions when required.
With 24x7 cover we are well placed to act if and when required.
Incident management type Supplier-defined controls
Incident management approach Our Service Desk is run within ITIL guidelines and Incident Management is delivered under these guidelines.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate VLAN configuration as a minimum

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres Best Practice in relation to energy efficiency is constantly assessed and deployed where possible.

Pricing

Pricing
Price £75 per virtual machine per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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