NetApp Cloud Volumes ONTAP for AWS or Azure
NetApp Cloud Volumes ONTAP delivers secure, proven storage management services for AWS and Azure cloud storage.Cloud Volumes ONTAP combines data control with enterprise-class storage features for file shares and block-level storage serving NAS&SAN protocols (NFS, SMB/CIFS, and iSCSI), DR, Backup, Archive, DevOps, Databases, or any other enterprise workload.
- High Availability, Ensures RPO=0 and RTO<60 secs.
- Data Protection, With NetApp Snapshot™ technology.
- Storage Efficiencies, Thin provisioning, data compression, and deduplication.
- Data Tiering, Automatically move infrequently-used data to object storage.
- Data Cloning, Create writeable clone volumes instantly, no capacity penalty.
- Cloud Migration, With SnapMirror® replication technology.
- Cloud Manager, UI/APIs for management, supporting hybrid & multi-cloud architectures.
- Kubernetes Integration, For containerized workloads persistent storage.
- Reduce public cloud storage spend with NetApp CVO for AWS
- Multiple storage consumption models
- Provide High Availability for your cloud applications
- ONTAP rapidly and easily provisions and manages cloud storage
£0.45 to £1.90 per device per hour
- Education pricing available
- Free trial available
Proact IT UK Limited
Proact UK Sales
|Service constraints||See : https://www.netapp.com/us/media/ds-support-for-ontap-cloud.pdf|
|Email or online ticketing support||Email or online ticketing|
|Support response times||See : https://www.netapp.com/us/media/software-support-plan-product-description.pdf|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||Web chat|
|Web chat support availability||24 hours, 7 days a week|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||To be defined|
|Web chat accessibility testing||To be defined|
|Onsite support||Onsite support|
|Support levels||Full details of NetApp support , Support Levels and On-Site offering can be found here: https://www.netapp.com/us/services/index.aspx|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||All relevant onboarding documenatation can be found here : https://docs.netapp.com/us-en/cloud/|
|End-of-contract data extraction||This is defined based on the product type and the cloud provider from which the data is being extracted.|
|End-of-contract process||Professional services are excluded|
Using the service
|Web browser interface||Yes|
|Using the web interface||Cloud Manager simplifies enterprise cloud storage management by providing cloud monitoring, administration and orchestration frontend for NetApp ONTAP storage systems on-premises and in the cloud. For more details including a free trial https://cloud.netapp.com/cloud-manager|
|Web interface accessibility standard||None or don’t know|
|How the web interface is accessible||To be defined|
|Web interface accessibility testing||
This Voluntary Product Accessibility Template (VPAT) provides guidance on the accessibility
characteristics of the NetApp ONTAP® Cloud : Full details can be found here : https://www.netapp.com/us/media/vpat-netapp-ontap-cloud.pdf
|What users can and can't do using the API||
"OnCommand Cloud Manager includes REST APIs that enable software developers to automate the management of NetApp storage in the cloud. The Cloud Manager APIs enable you to perform operations on different types of resources. The resources are broadly categorized as follows:
Used to set up and configure Cloud Manager
Used to view details about Cloud Manager operations
Used to authenticate with Cloud Manager so you can run API operations
Working environment resources
Used to deploy and manage working environments: single ONTAP Cloud systems, ONTAP Cloud HA configurations, and ONTAP clusters
More detail can be found here : https://library.netapp.com/ecmdocs/ECMLP2735474/html/index.html#_how_the_rest_apis_work"
|API automation tools||
|API documentation formats||
|Command line interface||Yes|
|Command line interface compatibility||Other|
|Using the command line interface||The ONTAP command-line interface (CLI) provides a command-based view of the management interface. You enter commands at the storage system prompt, and command results are displayed in text. A full description of the CLI capabilities can be found here: https://docs.netapp.com/ontap-9/index.jsp?topic=%2Fcom.netapp.doc.dot-cm-sag%2FGUID-DD81D296-184D-4779-8031-B24286D6CD52.html|
|Independence of resources||You can use storage quality of service (QoS) to guarantee that performance of critical workloads is not degraded by competing workloads|
|Infrastructure or application metrics||Yes|
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||NetApp|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||In-house|
|Protecting data at rest||Encryption of all physical media|
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Backup and recovery
|Backup and recovery||Yes|
|What’s backed up||All / Any Data can be backed up.|
|Backup controls||Backups can be done via both manual and automated standard NetApp Back and recovery services.|
|Datacentre setup||Multiple datacentres with disaster recovery|
|Scheduling backups||Users schedule backups through a web interface|
|Backup recovery||Users can recover backups themselves, for example through a web interface|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
" AWS currently provides SLAs for several services. Due to the rapidly evolving nature of AWS’s product offerings, SLAs are best reviewed directly on our website via the links below:
• Amazon EC2 SLA: http://aws.amazon.com/ec2-sla/
• Amazon S3 SLA: http://aws.amazon.com/s3-sla
• Amazon CloudFront SLA: http://aws.amazon.com/cloudfront/sla/
• Amazon Route 53 SLA: http://aws.amazon.com/route53/sla/
• Amazon RDS SLA: http://aws.amazon.com/rds-sla/
• AWS Shield Advanced SLA: https://aws.amazon.com/shield/sla/
Well-architected solutions on AWS that leverage AWS Service SLA’s and unique AWS capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements."
|Approach to resilience||
"The AWS Business Continuity plan details the process that AWS follows in the case of an outage, from detection to deactivation. AWS has developed a three-phased approach: Activation and Notification Phase, Recovery Phase, and Reconstitution Phase. This approach ensures that AWS performs system recovery and reconstitution efforts in a methodical sequence, maximizing the effectiveness of the recovery and reconstitution efforts and minimizing system outage time due to errors and omissions.
AWS maintains a ubiquitous security control environment across all regions. Each data centre is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All data centres are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites.
Customers are responsible for implementing contingency planning, training and testing for their systems hosted on AWS. AWS provides customers with the capability to implement a robust continuity plan, including the utilization of frequent server instance back-ups, data redundancy replication, and the flexibility to place instances and store data within multiple geographic regions across multiple Availability Zones."
|Outage reporting||Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging)|
Identity and authentication
|Other user authentication||
AWS controls access via unique user ID/password authentication. No actions are permissible without authentication. Remote access is multi-factor, login attempts are limited, remote administrative access attempts are logged and reviewed by Security. Suspicious activity initiates incident response procedures.
A session lock out policy that is systematically enforced: locks are retained until identification/authentication procedures are concluded.
AWS’s Identity and Access Management (IAM) system controls access to AWS services/resources. IAM facilitates the issuance of access permissions per user/group. MFA is available at no extra cost.
|Access restrictions in management interfaces and support channels||
IAM provides user access control to AWS services, APIs and specific resources. Other controls include time, originating IP address, SSL use, and whether users authenticated via MFA devices.
API calls to launch/terminate instances, change firewalls, and perform other functions are signed by customers’ Amazon Secret Access Key (either the root AWS Account’s Secret Access Key or the Secret Access key of a user created with AWS IAM). Amazon EC2 API calls cannot be made on customers’ behalf without access to customers’ Secret Access Ke.
API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
|Devices users manage the service through||Directly from any device which may also be used for normal business (for example web browsing or viewing external email)|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||Between 6 months and 12 months|
|Access to supplier activity audit information||Users receive audit information on a regular basis|
|How long supplier audit data is stored for||Between 6 months and 12 months|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||NetApp Risk Management Policy / ( ISO/IEC 27001 certified)|
|ISO/IEC 27001 accreditation date||.|
|What the ISO/IEC 27001 doesn’t cover||.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Who accredited the PCI DSS certification||TR 4401|
|PCI DSS accreditation date||.|
|What the PCI DSS doesn’t cover||ONTAP can be configured to address the 12 requirements of PCI-DSS standards. – TR-4401|
|Other security certifications||Yes|
|Any other security certifications||Yes, FIPS-140-2, Common Criteria and DoDIN APL|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||Other|
|Other security governance standards||
ISO/IEC 27001 and ISO/IEC 15408
For further information check the below links:
|Information security policies and processes||
NetApp is committed to providing its customers with quality products that provide the security posture they require. In pursuit of a continued and supportive relationship, NetApp recognizes that the changing security and threat landscape requires PwC to seek information about NetApp’s Secure Development LifeCycle practices.
NetApp has a comprehensive secure development lifecycle program based on industry best practices which includes, security training, static analysis security testing (SAST), dynamic analysis security testing (DAST), vulnerability scanning, third-party penetration testing and other security practices. NetApp further incorporates certain security features such as encrypted data-at-rest and data-in-motion depending on the system. NetApp’s secure development lifecycle is a journey and continues to be rolled out to achieve maturity.
As part of the development, ONTAP executes various secure development lifecycle practices and determines corrective actions. SAST, DAST, Fuzzing and vulnerability scanning are performed with each release. Pentration testing is performed at least annually.
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
Changes to AWS services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation.
Teams set bespoke change management standards per service, underpinned by standard AWS guidelines.
All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.
Emergency changes follow AWS incident response procedures. Exceptions to change management processes are documented and escalated to AWS management.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
AWS Security performs vulnerability scans on the host operating system, web applications, and databases in the AWS environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.
AWS Security monitors newsfeeds/vendor sites for patches and receives customer intelligence via http://aws.amazon.com/security/vulnerability-reporting/.
AWS customers are responsible for all scanning, penetration testing, file integrity monitoring and intrusion detection for their Amazon EC2 and Amazon ECS instances/ applications. Scans should include customer IP addresses (not AWS endpoints). AWS endpoint testing is part of AWS compliance vulnerability scans.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
AWS deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor:
• Port scanning attacks
• Usage (CPU, processes, disk utilization, swap rates, software-error generated losses)
• Application metrics
• Unauthorized connection attempts
Near real-time alerts flag potential compromise incidents, based on AWS Service/Security Team- set thresholds.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
AWS adopts a three-phased approach to manage incidents:
1. Activation and Notification Phase
2. Recovery Phase
3. Reconstitution Phase
To ensure the effectiveness of the AWS Incident Management plan, AWS conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.
The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.
|Approach to secure software development best practice||Supplier-defined process|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||No|
|Price||£0.45 to £1.90 per device per hour|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||A 30 day Free trial is available of the CVO product, please contact firstname.lastname@example.org to be setup for the free trial.|