Secure managed application hosting, Supporting and Managing Service providing delivery of an extensive range of native or 3rd party applications in a patched, secured, contained service. Supports a wide range of technologies under a fully configured management control, with integrated Support Desk functions to resolver groups.
- A fully configured, managed software service, supporting environment and services.
- Build Server configuration, to ensure simple, repeatable, secure deployments.
- Secured, audited, managed, and under configuration control to reduce threats.
- Available in a range of sizes and configurations.
- Resilience and Highly Available configurations, to support service levels.
- Self administer via Web interface, or via a managed service.
- Regular Service monitoring to help scale resources or services.
- Service includes regular patches, daily backups, support.
- Linux based platform for ease of management, configuration and flexibility.
- Works with UKCloud, AWS, Azure and private cloud architectures.
- Ensures repeatability in deployment of your application.
- Easy to move infrastructure deployment through Development, Test and Production
- Supports full digital upgrade (Discovery, Alpha, Beta, Live).
- Suitable as a migration path, and IT estate rationalisation.
- Available for Web and Tier 1 services.
- Supports all sizes of service build (discovery, alpha, beta, etc).
- Swift and simple roll-out of server changes to multiple servers.
- Remove repeated manual steps from Infrastructure build, test and deployments.
- NSA compliant VM build, Hardened Tested stable platform.
- Suitable for Public, Private and Shared Cloud environments.
£425 to £1194 per instance per month
Viewdeck Consulting Limited
0203 384 3350
|Service constraints||A Viewdeck Patch Server is a requirement to provide a patch service and Virus/Rootkit signatures upgrades. A Viewdeck Log Server is a requirement to provide event monitoring for the service. A Viewdeck Monitor Service is required to provide availability and host health check monitoring. Backup Solution providing secure offline remote cloud based storage is required. The Viewdeck Backup Service provides a suitable service. The Secure Mail Server with connectivity to the secure administration mailbox providing alerting and reporting from the hosts. Secure Remote Administrator Access via a suitable secure network. This will vary depending on the hosting environment|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Support response times
mmediate Automatic response. Email Response 'SLAs' is supported for P3 P4 and P5's during normal working hours. All P1's and P2's should be logged via email, and immediately escalated via the help line. Weekend response to email tickets is available as an additional service.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), 7 days a week|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), 7 days a week|
|Web chat support accessibility standard||WCAG 2.0 A|
|Web chat accessibility testing||
Web chat accessibility testing
Web chat accessibility testing Our knowledge has come from market research provided by the Slack community.
|Onsite support||Onsite support|
|Support levels||Viewdeck follows a traditional P1-P5 problem management prioritisation and response model, providing integration and escalation as you would expect to deliver to the agreed service levels. P1 Total loss of service. P2 Some loss of service. P3 Small loss of service or work around. P4 Tasks are made more difficult, but are not impossible to complete. P5 Interferes with non-operational use. All P1 and P2 events are allocated an Incident Manager to see and manage incidents through to successful resolution, providing SPOC, regular reporting, and coordination between various resolver groups. Standard support is Mon-Fri 9-5:30pm. P1’s and P2’s are supported 24 hours a Day, 7 Days a week as standard. Additional extended hours of support are available, either for 8am-8pm Monday-Saturday , or 24 hours x 7 days Week. All services can take advantage of the 24 hour per day web and telephone service, although only P1’s and P2’s will be responded out of supported hours. Additional pricing for these services is based on the product, with further details in our pricing guide. All Viewdeck Services include an Account Manager to manage service issues, and provide a SPOC for clients.|
|Support available to third parties||No|
Onboarding and offboarding
|Getting started||Viewdeck offer assistance to getting stated Self taught CBT training is available as part of the service Additional fixed price packages for other training is also available on request at extra cost|
|End-of-contract data extraction||On end of contract, Viewdeck can supply the Clients information extracted from the system in native format or configuration files, including XML/JSON format. This can be transferred to the user electronically via secure electronic transfer by arrangement with the client organisation, or via a shared secure File Transfer area. If the client has specific needs for the physical transfer of the data we would support this by additional services for the media and media transport for Data Extraction.|
|End-of-contract process||30 days before end of Contract, there will be client engagement to confirm the Requirements, agree a plan, any additional services needed, and the Quality Criteria for the delivery of those services to meet the Requirements.|
Using the service
|Web browser interface||Yes|
|Using the web interface||Client (normally Technology Administrators) can access the system through a web interface. This allows the Client to gain 'Controlled' access to the key functionality of the service to support Configuration and Data Management.|
|Web interface accessibility standard||None or don’t know|
|How the web interface is accessible||The web interface supports a templates/skin approach that enables it to be configurable and accessible for users to use. This interface is is common use across the community and supported by a wide range of groups. It supports high-contract layouts/formats as well as other key WCAF 2.0A recommendations.|
|Web interface accessibility testing||None at this time|
|What users can and can't do using the API||Client (normally Technology Administrators) can access the system through a web based API. This allows the Client to gain 'Controlled' access to the key functionality of the service to support Configuration and Data Management. All Services support REST based API interfaces.|
|API automation tools||
|API documentation formats||HTML|
|Command line interface||Yes|
|Command line interface compatibility||Linux or Unix|
|Using the command line interface||Client (normally Technology Administrators) can access the services through a command line interface. This allows the Client to gain 'Controlled' access to the key configuration options that are only available via the package or solutions CLI tools. Most functionality of this kind is configurable via Web interfaces as well. All Services support REST based API interfaces.|
|Independence of resources||We use a combination of dedicated services, and proactive monitoring of resource performance. In the event of an impact to a service due to contention or resource utilisation, an incident ticket is automatically raised and the service desk informed. It is then treated accordingly as an event and managed through the resolver groups.|
|Infrastructure or application metrics||Yes|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Backup and recovery
|Backup and recovery||Yes|
|What’s backed up||
|Backup controls||Back-up Regimes will be defined as part of the Service Set up - Schedules are variable according to the Business Needs|
|Datacentre setup||Multiple datacentres with disaster recovery|
|Scheduling backups||Users contact the support team to schedule backups|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
The level of availability is 99.50%
Our service utilises a service provider that has multiple hosting sites with diverse routing of communications and power. We use a service configuration that makes use of these capabilities to provide a resilient service.
The client would get an alert via an email should there be an outage The client would also be able to view a service dashboard to see the status of their service
|Approach to resilience||We provide a range of services that correspond to business needs. This includes capabilities that utilise multiple sites, multiple providers and hybrid services based on configuration of commodity and in-house resources. This provides the confidence that service meets the operational service, recovery time and recovery point objectives.|
|Outage reporting||Client Notification( email and/or sms ), Web Portal and option alert via messenger|
Identity and authentication
|Access restrictions in management interfaces and support channels||
Access to management interfaces is via secured VPN only, to known/fixed IP address.
All user access is then controlled via username password , or certificate.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
|Devices users manage the service through||
Audit information for users
|Access to user activity audit information||Users receive audit information on a regular basis|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users receive audit information on a regular basis|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security accreditations||No|
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||No|
|Security governance approach||We follow approach aligned with CSA STAR and IOS27001. We are in the process of gaining CSA STAR level 1 accreditation|
|Information security policies and processes||Viewdeck has a ISMS with the basis procedures to manage security such as Information security policy and objectives Risk assessment and risk treatment methodology Statement of Applicability Risk treatment plan Risk assessment report Definition of security roles and responsibilities Inventory of assets Acceptable use of assets Access control policy Operating procedures for IT management Supplier security policy Viewdeck has a nominated security officer who ensure security policies are followed and undertakes scheduled audits. The security officer reports directly to the CEO|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||Viewdeck utilizes suppliers that follow certified configuration and change management procedures. Viewdeck also uses automated configuration control and management via the Chef toolkit. Viewdeck has its own documented procedures for configuration and change management based on ITIL. All changes are assessed and appropriate assurance steps determined for the change. All changes are tested in a dedicated environment before release to live.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
Security vulnerability services ( eg OSWAP ) are used to provide information on threats and criticality.
Application providers and community data sources are used to provide up to date and emerging threats.
Software providers, are used to provide key update and information.
Platform and host patches are typically applied automatically from assured repositories for security relating patches.
Non-Urgent patches will be tested in a progressive process across dev-test-live over the course a month, and applied in a controlled way regularly after assurance/confidence checks have been carried out.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
Hosting and Platforms are managed via assured third party suppliers with accredited security compliant solutions. Existing SOC services provide network, host and boundary controls.
Our Services include log capturing, storing and shipping. Logs are available and forwarded to either a client SOC capability, or to a platform/service specific service that can optionally manage, monitor activity.
All services include platform alters and event monitoring around HIDs, AV, lock-down, build assurance, which are monitored daily and used to identify Events. Incidents are raised on the back of alerts from any source , triaged and action-ed as part of the Service incident procedure.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Full description of our Incident Management procedures can be found in our Service Descriptions.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||Yes|
|Who implements virtualisation||Third-party|
|Third-party virtualisation provider||AWS, UKCloud, Azure, Private Cloud via VMWare, VirtualBox|
|How shared infrastructure is kept separate||
Assured virtualisation services for the provision of separated PaaS components on top of accredited IaaS platforms.
Separation is provided with known approved products and services that conform to NCSC cloud principles and have been tested.
|Price||£425 to £1194 per instance per month|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|