Docunetic Ltd

SharePoint Online Deployment Service

Deploying SharePoint Online can be a daunting and complex task, and requires specialist skills to ensure full consideration. Our skilled team have proven experience in deploying solutions that meet customers’ requirements, deploying these solutions to SharePoint Online (Office 365), reducing the levels of risk and cost associated with such activities.

Features

  • Office 365 and SharePoint Online Setup and Configuration
  • SharePoint Online Architectural Planning
  • Dedicated Team of Consultants, Developers, Web Designers and Project Managers
  • Microsoft Partner
  • Post Project Support and Warranty team
  • Online Support Desk

Benefits

  • Dedicated SharePoint team since 2003
  • 'Out of the Box' first approach, before discussing bespoke code
  • Access content from the internet
  • Highly experienced SharePoint team

Pricing

£450 to £950 per unit per day

  • Education pricing available

Service documents

G-Cloud 9

493512993221813

Docunetic Ltd

James Phillips

+44 870 2401247

james.phillips@docunetic.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints SharePoint Online is provided by Microsoft. Maintenance, Updates and Software updates are managed by Microsoft.
System requirements
  • Internet Access
  • Office 365 Licencing
  • Modern Internet Browser
  • Desktop, Laptop or Mobile Device Required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our support desk is managed 24/7, and we process incoming support tickets within 1 hour.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels We provide a 24/7 managed support desk for day-to-day questions and queries and also a post-project warranty support service.

We offer 1, 8 and 16 hour SLAs.

All support tickets are managed by a dedicated Support Manager and each ticket is assigned to a Support Engineer.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We can provide a number of engagement models with the client, be that on-site training, remote training or user guides.

The most suitable and applicable approach would be discussed with the client.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The service is provided by Microsoft and not with Docunetic. The client will remain the legal owner and administrator of any user generated content.

All documentation written for the client or coded by Docunetic can be, if required, sent to the client following the project (including documentation and source code).
End-of-contract process Following the completion of a project, a formal ‘Project Closure’ phase will occur. This will include post project review, final commercial invoicing and handover of documentation, source code and knowledge handover.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service SharePoint Online has been built to work across both a desktop and mobile device, however the interface will be different, however will show the same content.
Accessibility standards WCAG 2.0 A
Accessibility testing NA
API No
Customisation available Yes
Description of customisation SharePoint Online provides a platform for users to create and develop their own custom solutions. This includes content related customisations or bespoke developed customisations.

Scaling

Scaling
Independence of resources N/A. The service is provided by Microsoft, who in-turn manage the performance of the service.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft Office 365 (SharePoint Online)

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach NA
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach NA
Data export formats Other
Other data export formats NA
Data import formats Other
Other data import formats NA

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability N/A. The service is provided by Microsoft, and governed by Microsoft's SLAs.
Approach to resilience N/A. The service is provided by Microsoft, and governed by Microsoft.
Outage reporting N/A. The service is provided by Microsoft, and governed by Microsoft.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels N/A. Security managed by Microsoft.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance accreditation No
Security governance approach N/A. The service is provided by Microsoft, and governed by Microsoft.
Information security policies and processes N/A. The service is provided by Microsoft, and governed by Microsoft.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach N/A. Service is provided by Microsoft, and thus managed by Microsoft.
Vulnerability management type Supplier-defined controls
Vulnerability management approach N/A. Service is provided by Microsoft, and thus managed by Microsoft.
Protective monitoring type Supplier-defined controls
Protective monitoring approach N/A. Service is provided by Microsoft, and thus managed by Microsoft.
Incident management type Supplier-defined controls
Incident management approach N/A. Service is provided by Microsoft, and thus managed by Microsoft.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £450 to £950 per unit per day
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑