Redpalm Technology Services

Multi-Platform Cloud Server Hosting & Management (Azure, AWS, redCLOUD)

Full or Part-Outsource Infrastructure Operations inc. a range of Server Administration and Application Delivery services based on Hybrid or Fully Cloud Hosted environments.

A highly agile team with 7 Years Cloud experience offers 24/7 Virtual Machine Hosting of critical Applications for Public Sector backed by redCARE SinglePoint ServideDesk redCLOUD

Features

  • Per hour billing
  • Remote secure management portal
  • Real-time reporting
  • 24/7 support
  • Archiving, backup and disaster recovery
  • Infrastructure and platform security
  • Self service or fully managed infrastructure
  • Bespoke environment when using redCLOUD

Benefits

  • publish content from multiple devices
  • quickly manage content on the move
  • highly scalable and flexible platform
  • per hour billing for resources used
  • highly secured environment
  • Top-level of Security Certification in Datacentres (Tier 4)
  • 99.9% SLA
  • High Availability
  • Direct telephone Access to Cloud Architecture Team
  • Bespoke "Hands on Cloud" - Physical DC Access (redCLOUD only)

Pricing

£0.02 per unit per hour

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

491937817903466

Redpalm Technology Services

Neal Chauhan

0333 006 3368

neal.chauhan@redpalm.co.uk

Service scope

Service scope
Service constraints N/A
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Bespoke SLA's available.
Questions normally answered within 10 minutes.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Accessible via our website.
Web chat accessibility testing Currently used with both Public and Private Sector customers on a daily basis.
Onsite support Onsite support
Support levels Support is provided to meet the customers requirements and SLA's are tailored to customers needs.
A Service Delivery Manager can be provided upon request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started "Whiteboarding" and "Blue Sky" Thinking / Brainstorming available with our leading Cloud Architects and Tech Business Strategists. Technology and Corporate Strategy Alignment Workshops feed into Platform Technology Deep Dive Technical Sessions.

As impartial thought leaders in Cloud Hosting market, our consultants typically look to encourage 5 year Plans that will often start with a CLoud Readiness Workshop and On-Prem vs Cloud Outcomes Comparison.

Project Planning and Full Project Outsourcing Services available that encompass Scheduling, Human and Compute Resource Planning.

Dedicated Project Manager aligned to all Migration Projects.

Future-minded, bigger picture thinking that factors in the increasing adoption of SaaS, which often means IaaS is best utilised as a cost-effective transition to SaaS in the longer term.

Each customer's case is treated uniquely however with an undersatnding that one size does not always fit all.

Impartial Solution positioning across AWS, Azure and redCLOUD based always on best Business Outcomes only.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction A copy of their data will be made available upon request.
End-of-contract process This depends on the nature of services being taken.
An option to renew will be made available.

Using the service

Using the service
Web browser interface Yes
Using the web interface Users can create and customise their infrastructure as required.
Web interface accessibility standard None or don’t know
How the web interface is accessible Via secure webpage https
Web interface accessibility testing Used on a daily basis with public and private sector customers
API Yes
What users can and can't do using the API A large number of API's available for users to make changes.
API automation tools
  • Chef
  • OpenStack
  • Puppet
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface Users can make a large number of configuration changes

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Through the use and configuration of an Enterprise platform that is highly scalable and flexible
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft and Amazon

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Virtual machines
  • Physical machines
  • Databases
  • Active directory
  • Sharepoint
Backup controls Users can back up different things on a different schedule, with different retention periods.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% uptime
1 day resource costs are given back for every hour of downtime experienced.
Approach to resilience Available on request
Outage reporting A public dashboard
email alerts
telephone call

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels This is dependant upon customer requirements
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Bureau
ISO/IEC 27001 accreditation date 01/03/2016
What the ISO/IEC 27001 doesn’t cover Anything not included within the ISO27001 standard
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All detailed via our ISO27001 documentation

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach This is dependant on how organisations work with us. We follow ITIL standards and frameworks
Vulnerability management type Supplier-defined controls
Vulnerability management approach Dependant on which service the customer choose to adopt.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Through Proactive management of the customers Cloud infrastructure
Incidents are responded to immediately
Incident management type Supplier-defined controls
Incident management approach Users can report via the portal, webchat, email or phone to servicedesk. We follow ITIL best practices and framework.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Through the use of best practice and correct configuration

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £0.02 per unit per hour
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Fully working service - Bespoke to customer.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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